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Reviews of The Aberdeen Altens Hotel

4 out of 5
The Aberdeen Altens Hotel
Souterhead Road, Aberdeen, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 1001 reviews" "
Rating 8 - Good. 355 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and breakfast had a lot of variety and catered for dietary requirements.
Stayed 2 nights in May 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and our room was clean.
Stayed 1 night in May 2024

6/10 Okay

KENNETH

Business traveller
Disliked: Staff & service
Staff were downright condescending. The carpark is a bomb sight.
Stayed 3 nights in May 2024

6/10 Okay

Reginald, Crook

Liked: Cleanliness, staff & service, amenities
Several years ago the Hotel had a nice lounge bar where you could wander in after work or a long journey, sit in a comfortable environment having a drink while reading the paper or catching up on a few e-mails or social media. You then had the option of a bar meal or going through to the restaurant for dinner. The two areas have now been combined into one utilitarian space reminiscent of a fast food place. It's not warm and welcoming at all. Wandering in isn't an option since you table has to be booked in advance. The tables are basic and unset. There's not even salt and pepper on them. The prices have gone up and up. £6 a pint for Tennants Lager and £17 for a small fish with chips. You don't even get a table cloth. One thing I always liked about this hotel was that it had lots of free parking which was better than paying for parking in town. Sadly the free parking is no more. The rooms are clean and the water is always hot. Tea and coffee making facilities are very welcome though a small fridge for the perishables you may have for your onward journey would be nice.
Stayed 1 night in Apr 2024
Response from The Aberdeen Altens Hotel on 25 Apr 2024
Thank you for your review Reginald. We appreciate your feedback.

10/10 Excellent

Valleri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Aberdeen Altens Hotel on 15 Apr 2024
We thank you for your great review Valleri.

10/10 Excellent

Colin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lived in Aberbeen when the hotel was being built. It’s still in very good order.
Stayed 1 night in Apr 2024
Response from The Aberdeen Altens Hotel on 8 Apr 2024
Thank you for your review Colin. We appreciate your feedback. Hoping to welcome you back to the hotel again soon.

10/10 Excellent

Lesley June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms with good facilities. The swimming pool and restaurant excellent.
Stayed 4 nights in Mar 2024
Response from The Aberdeen Altens Hotel on 8 Apr 2024
Thank you for your review Lesley. We appreciate your feedback. Hoping to welcome you back to the hotel again soon.

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was pleasant and had a really good restaurant. The downside was because we had booked through Expedia and not direct with the hotel we had to pay for parking.
Stayed 1 night in Mar 2024
Response from The Aberdeen Altens Hotel on 28 Mar 2024
Thank you for your review Annette. We appreciate your feedback. Hope to welcome you back to the hotel again soon.

8/10 Good

Joanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for business visit
Stayed 1 night in Mar 2024
Response from The Aberdeen Altens Hotel on 27 Mar 2024
We thank you for your review Joanna. Hope to see you at the hotel again soon.

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from The Aberdeen Altens Hotel on 22 Feb 2024
Thank you for your review Stephen. We do hope you choose to stay with us again in the future.

2/10 Terrible

Ian

Stayed 1 night in Feb 2024
Response from The Aberdeen Altens Hotel on 22 Feb 2024
Thank you for your review Ian. We would like to know why you did not enjoy your stay with us, if you could let us know directly.

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Aberdeen Altens Hotel on 21 Feb 2024
Thank you so much for your 10 out of 10 review Douglas. We are happy you enjoyed your stay with us. Hope to see you again on your next visit to Aberdeen.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable stay. But bedroom a bit chilly for sitting in
Stayed 2 nights in Feb 2024
Response from The Aberdeen Altens Hotel on 19 Feb 2024
We thank you for your review Sandra.

10/10 Excellent

Liam

Stayed 1 night in Feb 2024
Response from The Aberdeen Altens Hotel on 21 Mar 2024
Thank you for your great review Liam. We hope to see you at the hotel again soon.

10/10 Excellent

shaun

Stayed 1 night in Feb 2024
Response from The Aberdeen Altens Hotel on 13 Feb 2024
Thank you for your great review Shaun. We appreciate your feedback. Hope to welcome you back to the hotel again soon.

8/10 Good

Alihussein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 9 nights in Jan 2024
Response from The Aberdeen Altens Hotel on 8 Feb 2024
We thank you for your review Alihussein

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room quiet and comfortable. Very happy
Stayed 1 night in Feb 2024
Response from The Aberdeen Altens Hotel on 5 Feb 2024
Thank you for your review Susan. We appreciate your feedback. Hoping to welcome you back to the hotel again soon.

10/10 Excellent

Hesham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The Aberdeen Altens Hotel on 10 Jan 2024
Thank you so much for your review Hesham. So happy you loved us.

6/10 Okay

Diane

Travelled with partner
Liked: Cleanliness
The room was cold when we arrived. The heating took a long time to make to room feel comfortable. It was a pleasant nights sleep. In the morning the heating and lighting failed to work. Resorted to using the table lamp while having a shower. When we told reception there was no maintenance person working on a Sunday . Also would have liked to use the swimming pool but it was closed . Breakfast was very nice so much choice .
Stayed 1 night in Dec 2023
Response from The Aberdeen Altens Hotel on 10 Jan 2024
Thank you for your review Diane. We appreciate your feedback and will look at the issues you have raised. Hoping to welcome you back to the hotel again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 2 nights in Dec 2023
Response from The Aberdeen Altens Hotel on 4 Jan 2024
Thank you so much for your great review.

10/10 Excellent

Lainey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Aberdeen Altens Hotel on 4 Jan 2024
We thank you for your review Lainey

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas party. Brilliant night and ideal venue. Great service from the hotel staff
Stayed 1 night in Dec 2023
Response from The Aberdeen Altens Hotel on 11 Dec 2023
We thank you so much for your review. Happy to read you enjoyed your night with us.

8/10 Good

Claudine

Stayed 1 night in Dec 2023
Response from The Aberdeen Altens Hotel on 27 Dec 2023
We thank you for your review Claudine.

8/10 Good

stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Toilet could be replaced, think theres some plumbing issues. No plugs beside the bed. No proper light for room, only lamps with out of sync switches next to them. No tea or coffee tray in the room. Small pillows.
Stayed 1 night in Nov 2023
Response from The Aberdeen Altens Hotel on 30 Nov 2023
Thank you for your review Stephen. We appreciate your feedback. All our rooms have tea/coffee facilities in them. We wish you had made us aware of your issues during your stay, so we could have resolved them. Hoping to welcome you back to the hotel again.

8/10 Good

Thomas

Travelled with partner
Liked: Staff & service
Staff brilliant. Certain maintenance needs done in rooms. And facilities offered as part of stay unavailable as not working. Breakfast hotplates dont seem to keep food above decent heat as everything only seemed lukewarm. Only thing guaranteed to be hot was fried or poached eggs
Stayed 5 nights in Nov 2023
Response from The Aberdeen Altens Hotel on 28 Nov 2023
Thank you for your review Thomas. We appreciate your feedback. Hoping to welcome you back to the hotel again.

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything fine but unfortunately let down by a cold breakfast, I suppose that’s what can happen if it’s a buffet breakfast.
Stayed 1 night in Nov 2023
Response from The Aberdeen Altens Hotel on 28 Nov 2023
Thank you for your review Paul. We will investigate why the buffet breakfast was cold, as this is not normal. Thank you for making us aware and sorry for any inconvenience caused.

2/10 Terrible

Kevin

Stayed 3 nights in Nov 2023
Response from The Aberdeen Altens Hotel on 17 Nov 2023
Thank you for your review Kevin. We are sorry to see you did not enjoy your stay with us. If you are able to offer us any feedback on why you scored the hotel so low it would be very much appreciated.

8/10 Good

Steve

Functional
Comfortable, not pretty from outside, nowhere near anything, but comfortable
Stayed 2 nights in Nov 2023
Response from The Aberdeen Altens Hotel on 13 Nov 2023
Thank you for your review. We appreciate your feedback. Hoping to welcome you back to the hotel again.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
impossible to sleep
hotel very hot impossible to get room cool, beds are like rock hard lots of road noise and boy racers at night, have stayed here on business a few times but this has really changed and not for the better.
Stayed 5 nights in Nov 2023
Response from The Aberdeen Altens Hotel on 10 Nov 2023
Thank you for your review. We are sorry you did enjoy your stay with us on this occasion. We do hope you stay with us again in the future.

6/10 Okay

Pete

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very long walk to the room, room was a little tired, bed being on wheels means sitting up in bed is a challenge with out falling down the back. Found the bed quite uncomfortable. Window didn’t shut properly due to a broken handle so the loud road outside was a constant irritant. Check in staff refused cash as a payment. Small tv in the room but working on most channels. Shower was either roasting or cold. Just a typical old budget hotel in need of a refurb.
Stayed 1 night in Nov 2023
Response from The Aberdeen Altens Hotel on 8 Nov 2023
Thank you for your review Pete. We appreciate your feedback. We are sorry you had issues with your stay, had you made us aware at the time a lot of these issues could have been easily resolved. Hoping we can welcome you back to the hotel again.

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from The Aberdeen Altens Hotel on 6 Nov 2023
We thank you for your review James.

8/10 Good

Yvonne

Stayed 1 night in Oct 2023
Response from The Aberdeen Altens Hotel on 30 Oct 2023
Thank you for your review Yvonne. We appreciate your feedback. Hoping to welcome you back to the hotel again.

10/10 Excellent

Neil

Stayed 1 night in Oct 2023
Response from The Aberdeen Altens Hotel on 30 Oct 2023
Thank you for your review Neil. We appreciate your feedback. Hoping to welcome you back to the hotel again soon.

6/10 Okay

Colette

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Would not hurry back
The hotel itself is very dated. Drafty rooms , with single pane windows. Only heat option is the ceiling mounted until which sounds like an aeroplane. Not a comfortable sleep at all. The pool area was not the cleanest, I would describe as grubby. Dinner was nice but definitely overpriced- staff were absolutely lovely. Breakfast was “ok” but again way overpriced.
Stayed 1 night in Oct 2023
Response from The Aberdeen Altens Hotel on 26 Oct 2023
Thank you for your review Colette. We appreciate your feedback. We are sorry you did not fully enjoy your stay with us. We will look into the issues you have raised. Hoping we can welcome you back to the hotel again.

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from The Aberdeen Altens Hotel on 26 Oct 2023
We thank you so much for your great review Stephen. Hope you see you again soon.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Aberdeen Altens Hotel on 23 Oct 2023
We thank you for your review Catherine.

6/10 Okay

Krisshala

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Sep 2023
Response from The Aberdeen Altens Hotel on 30 Oct 2023
Thank you for your review Krisshala.

10/10 Excellent

Linsey

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from The Aberdeen Altens Hotel on 10 Oct 2023
We thank you for your review Linsey.

4/10 Poor

Kim

Stayed 1 night in Oct 2023
Response from The Aberdeen Altens Hotel on 9 Oct 2023
Thank you for your review Kim. We are sad to see you score the hotel so low. Any additional feedback directly would really be appreciated.

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Aberdeen Altens Hotel on 9 Oct 2023
We thank you for your review Bryan

10/10 Excellent

Susan

Stayed 1 night in Oct 2023
Response from The Aberdeen Altens Hotel on 9 Oct 2023
Thank you for your review Susan.

8/10 Good

Natalie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The last time we stayed here a member of staff entred out room without warning, around 8am. We complained and they said it was because we did not have a do not disturb sign on our door. This time there were no do not disturb signs in our room or on any other doors. We called reception to ask for one which they said would be brought up. Eventually we went to reception as one did not arrive at our room. We received a do not disturb sign and kept it on our door the remainder of our stay. We went out in the evening and when we arrived back to our room someone had been in and opened a window making the room cold for our young child. Frustrating staff keep entering our room when they shouldn't.
Stayed 2 nights in Sep 2023
Response from The Aberdeen Altens Hotel on 2 Oct 2023
Thank you for your review Natalie. We appreciate your feedback. We will investigate why our staff would be entering your room during your stay with us. Hoping to welcome you back to the hotel again.

10/10 Excellent

Jonathan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent night sleep excellent service
Stayed 5 nights in Sep 2023
Response from The Aberdeen Altens Hotel on 25 Sept 2023
Thank you for your great review Jonathan. We appreciate your feedback. Hoping to welcome you back to the hotel again soon.

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
Stayed here many times, Great hotel, handy and convenient for my needs , great value for money,
Stayed 1 night in Sep 2023
Response from The Aberdeen Altens Hotel on 22 Sept 2023
Thank you for your review Derek. We appreciate your feedback. Hoping to welcome you back to the hotel again soon.

8/10 Good

John

Stayed 1 night in Sep 2023
Response from The Aberdeen Altens Hotel on 11 Sept 2023
Thank you for your review John. Hoping to welcome you back to the hotel again soon.

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend away
We loved our stay from start to finish. The only thing was the pool was mega busy so we attempt morning, in the busy again but not so much, maybe for future allocation to just adult session within your timetable if possible
Stayed 2 nights in Sep 2023
Response from The Aberdeen Altens Hotel on 8 Sept 2023
Thank you for your review Caitlyn. We appreciate your feedback. Hoping to welcome you back to the hotel again soon.

10/10 Excellent

stephen

Stayed 2 nights in Sep 2023
Response from The Aberdeen Altens Hotel on 4 Sept 2023
Thank you for your review Stephen. We appreciate your feedback. Hoping to welcome you back to the hotel again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Aberdeen Altens Hotel on 4 Sept 2023
Thank you for your review. We appreciate your feedback. Hoping to welcome you back to the hotel again soon.

8/10 Good

Helen

Stayed 2 nights in Aug 2023
Response from The Aberdeen Altens Hotel on 25 Aug 2023
Thank you for your review. We appreciate your feedback. Hoping to welcome you back to the hotel again soon.

8/10 Good

Grahame

Stayed 1 night in Aug 2023
Response from The Aberdeen Altens Hotel on 23 Aug 2023
Thank you for your review Grahame. We appreciate your feedback. Hoping to welcome you back to the hotel again soon.