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Reviews of Hilton San Francisco Airport Bayfront

4 out of 5
Hilton San Francisco Airport Bayfront
600 Airport Blvd, Burlingame, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 1065 out of 2133 reviews" "
Rating 8 - Good. 552 out of 2133 reviews" "
Rating 6 - Okay. 261 out of 2133 reviews" "
Rating 4 - Poor. 140 out of 2133 reviews" "
Rating 2 - Terrible. 115 out of 2133 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from GM on 22 May 2024
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

2/10 Terrible

Maneet

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bedsheets & pillows have marks on it. Towels have a bad smell. Bathroom was dirty
Stayed 1 night in May 2024

10/10 Excellent

HEATHER

Travelled with partner
Liked: Cleanliness, amenities
Comfortable bed and quiet
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 20 May 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When the gates did not work were out no sign letting you know it wasn't working
Stayed 1 night in May 2024
Response from Hilton Airport Bayfront on 19 May 2024
Thank you for your visit. We appreciate your feedback! Please be assured that we will address your concerns with the gates.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice and comfortable. Close to the airport which was perfect.
Stayed 1 night in May 2024
Response from Hilton Airport Bayfront on 19 May 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Clemence

Liked: Cleanliness, staff & service, property conditions & facilities
Mr. Ryan was very kind and expressed his empathy to us as we are so frustrated in our cancelled flights. He helped us check in fast and assist us in all our needs.
Stayed 1 night in May 2024
Response from Hilton Airport Bayfront on 19 May 2024
Thank you for your visit. We appreciate your kind feedback and are delighted to receive your comments!

10/10 Excellent

eric

Stayed 1 night in May 2024
Response from Hilton Airport Bayfront on 19 May 2024
Thank you for your visit. We appreciate your feedback!

6/10 Okay

Zhaofang, Plano

Stayed 2 nights in May 2024
Response from Hilton Airport Bayfront on 19 May 2024
Thank you for your visit. We will work hard to address any issues that you may have experienced.

10/10 Excellent

PAMELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff easy check-in, shuttle to the airport. Good place to stay
Stayed 1 night in May 2024
Response from Hilton Airport Bayfront on 14 May 2024
Thank you for your visit. We appreciate your feedback!

8/10 Good

Kirri

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were great, but mine did not have a refrigerator. Also, upon check-in I was told about the continental breakfast which I thought was included in my stay, but after eating I was brought a bill which I think was undeserved because the buffet did not offer enough items that I can eat within my diet. If I knew that I would be charged $31, I would’ve preferred to eat elsewhere.
Stayed 1 night in May 2024
Response from Hilton Airport Bayfront on 14 May 2024
Thank you for your visit. Refrigerators are currently able to be requsted. Regrettably, breakfast was not included for your visit, but we offer it as an option for purchase. Thank you for taking a moment to share your feedback.

8/10 Good

Y

Liked: Cleanliness, amenities
good
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Thank you for taking the time to rate your stay with us. It is wonderful to know you enjoyed your experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience warranting a 5 rating.We hope to see you again soon.Regards,John C. Kellites / General Manager

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hilton Airport Bayfront on 13 May 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property with excellent people!
Stayed 1 night in May 2024
Response from Hilton Airport Bayfront on 12 May 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book this hotel on a long layover, book the same day I arrived. The cost was spot on for same day hours before I needed the accomodations. Needless to say it worked out perfectly.
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 10 May 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area and scenery was nice!
Stayed 1 night in May 2024
Response from Hilton Airport Bayfront on 10 May 2024
Thank you for your visit. We appreciate your feedback!

8/10 Good

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 5 nights in May 2024
Response from Hilton Airport Bayfront on 10 May 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this hotel because it has EV chargers in the parking structure. The room and the rate are good too. We stayed there before when trying to catch a flight the next day.
Stayed 1 night in May 2024
Response from Hilton Airport Bayfront on 7 May 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Teena checked me in…. Totally professional!! I am a Platinum with Marriott….she out did any service I’ve had at Marriott properties!! Great room, great hotel, great service!!
Stayed 1 night in May 2024
Response from Hilton Airport Bayfront on 6 May 2024
Thank you for your visit. I am delighted to hear your positive feedback for Teena's performance; I will be certain to commend her for her efforts.

2/10 Terrible

kenneth

AirCanada delayed my flight due to weather so I lost my nite's fare and I could not contact Expedia or the hotel toavoid the loss. Thanks expedia.
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 6 May 2024
We are sorry to learn of your flight delay. We hope to be able to host you in the future.

8/10 Good

Angelique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was perfect for what we needed. Flight was canceled home and needed somewhere clean and close by. Only issue was the airport shuttle was running behind by like 20 min. We almost had to get an Uber. Lots of people were complaining about this. Don’t know if it was just an issue that day or if the shuttle runs behind frequently.
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 5 May 2024
Thank you for your visit. We will certainly address the concerns you mentioned about the shuttle, as we utilize a third-party service for this transportation

6/10 Okay

Carlos

Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 4 May 2024
Thank you for your visit. We will work hard to correct any issues that you may have experienced.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teena on 4 May 2024
Thank you for taking time to leave us a review. We are glad you enjoyed your stay with us.

10/10 Excellent

Mela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teena on 4 May 2024
Thank you for taking time to leave us a review. We are glad you enjoyed your stay with us.

10/10 Excellent

Adarsh

Stayed 5 nights in Apr 2024
Response from Hilton Airport Bayfront on 2 May 2024
Thank you for your visit. We appreciate your feedback!

4/10 Poor

Jeremy

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 1 May 2024
Thank you for your visit. We will work hard to correct any issues that you may have experienced.

10/10 Excellent

FNU

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 30 Apr 2024
Thank you for your visit. We appreciate your feedback!

6/10 Okay

Kiyomi

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 1 May 2024
Thank you for your visit. We will work hard to correct any issues that you may have experienced.

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Got there much later than expected and forgot to call but the guy at the desk was still able to get us squared away. Breakfast buffet isn't free but was quite delicious.
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 30 Apr 2024
Thank you for your visit. We appreciate your feedback!

8/10 Good

Yong, Los Angeles

Liked: Staff & service, amenities
Fresh air and views
Stayed 2 nights in Apr 2024
Response from Hilton Airport Bayfront on 27 Apr 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Gokaldas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were at the property only for overnight. Everything just perfectly worked out, airport shuttle, restaurant, small breakfast shop. the propryt was clean and conviniently located.
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 27 Apr 2024
Thank you for your visit. We appreciate your feedback!

8/10 Good

Yi-Hsin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from GM on 26 Apr 2024
Thank you for taking the time to rate your stay with us. It is wonderful to know you enjoyed your experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience warranting a 5 rating.We hope to see you again soon.Regards,John C. Kellites / General Manager

8/10 Good

Ramana reddy, La Mirada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle very convenient. Room was very comfortable clean . Staff very friendly and helpful. Restaurant breakfast adequate. Overall a very good hotel.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for sharing your stay experience. It is wonderful to know we were able to impress you with our service and cleanliness. We hope you come back to see us again soon. Regards,John C. Kellites / General Manager

4/10 Poor

Raymond

Travelled with partner
Liked: Staff & service
The A/C in the room sounded like an old Chevy engine and my wife couldn’t sleep all night. Smoke detector or something was flashing like a strobe light too. There was a long black wirery hair in the shower. The bed and pillows were comfortable though.
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 23 Apr 2024
Thank you for your feedback. We are sorry that we did not meet your expectations and will work hard to address the concerns that you reported.

6/10 Okay

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wind kept us awake most of the night! Very loud and howling. Sounded like a window wasn’t sealed properly! Only got a few hours sleep but we’ll survive. We won’t be back! Staff is very friendly and accommodating! I’m sure they would’ve changed our room if we would’ve asked!
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 23 Apr 2024
Thank you for sharing feedback from your visit. Please accept our apologies that you were disturbed by the noise. We would have been happy to assist with changing rooms.

2/10 Terrible

Ibtisam

Stayed 1 night in Mar 2024
Response from GM on 24 Apr 2024
Thank you for taking the time to rate your stay with us. We are terribly sorry you did not have an exceptional experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience worthy of a 5 star rating.We hope you will give us another opportunity to redeem ourselves.Regards,John C. Kellites / General Manager

10/10 Excellent

Lynda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 23 Apr 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Tima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I need to spend the night close to the airport, and the hotel has an excellent location for accommodation. Staff friendly and welcoming.
Stayed 1 night in Apr 2024
Response from Hilton San Francisco Airport Bayfront on 21 Apr 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Laurie, Kanata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to airport, friendly helpful staff, we only did a short stay. Would book this location again in the future.
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 20 Apr 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Kerin

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 20 Apr 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Melodie

Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 10 May 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Spencer

Good
Stayed 1 night in Apr 2024
Response from Teena on 19 Apr 2024
Thank you for your feedback, Hope to see you again soon!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet stay and a good night’s sleep.
Stayed 1 night in Apr 2024
Response from Teena on 19 Apr 2024
Wonderful! We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Cheryl

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teena on 19 Apr 2024
Thank you so much for your feedback

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teena on 17 Apr 2024
Thank you for your feedback. We really appreciate it.

10/10 Excellent

Dylan

Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 4 May 2024
Thank you for your visit. We appreciate your feedback!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Airport Bayfront on 15 Apr 2024
Thank you for your visit. We appreciate your feedback!

4/10 Poor

Pete

Liked: Staff & service
It was noisy. A lot of noise from the rooftop HVAC system which made it difficult to sleep.
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
Thank you for your comments regarding your stay with us. I am sorry we did not leave you with a better impression of our hotel. It is our goal that all our guests leave us feeling we are one of the best hotel experiences they have ever had. Noise issues are very rare for us and I would like to apologize for the inconvenience you experienced during both your stays.We hope to welcome you back again soon.Regards,John C. Kellites / General Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teena on 11 Apr 2024
Thank you for taking the time to submit feeback. We are so glad you enjoyed your stay.

8/10 Good

Chioma

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the view
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
I would like to begin by thanking you for sharing your experience with us. Your feedback is greatly appreciated and will help us to continue improving our service levels.Thank you for pointing out our wonderful location. Being just a stone’s throw away from the Bay we have the benefit of some amazing views from our guestrooms as well as easy access to the beautiful walking/jogging trail situated along the Bays edge.I hope you have an opportunity to come back and see us again soon. Regards,John C. Kellites / General Manager

10/10 Excellent

Chetna

Stayed 1 night in Mar 2024
Response from Hilton Airport Bayfront on 29 Apr 2024
Thank you for your visit. We appreciate your feedback!