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Rating 10 - Excellent. 1115 out of 1891 reviews" "
Spacious! Loved the large room with two queen beds and spacious bathroom, had a leisurely bath last night in the tub (not every hotel room offers tubs anymore!).
Beds were comfy although the covers could have been a bit heavier.
Check in was smooth and desk clerk answered all my questions.
For being near the airport it was surprisingly quiet.
Gloria
Stayed 1 night in May 2024
Response from Martina - Reservations Coordinator on 24 May 2024
Hi Gloria,Thank you so much for your kind words! We are happy to hear you had a nice and relaxing stay with us! We have a pretty great team and are happy to hear that our front desk member made your check-in process as smooth as possible. We hope to see you upon your next visit to Ottawa!
8/10 Good
Mike
23 May 2024
Nice
Mike
Stayed 4 nights in May 2024
Response from Martina - Reservations Coordinator on 23 May 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!
Usually a great stay, however in as much as renovations and smoke detector quality control checks are required, it was uncomfortable due to the noise levels. I also would have liked to use the pool facilities.
Gail
Stayed 1 night in May 2024
Response from Martina - Reservations Coordinator on 22 May 2024
Hello & thank you for your feedback! I am so sorry to hear of your recent experience at our hotel. I can assure you that this is not our standard and we are eagerly awaiting the renovations in our pool area to be completed for our guest's enjoyment. We do hope to see you again for a fully enjoyable stay and welcome any additional feedback you may have on this situation.
Response from Martina - Reservations Coordinator on 21 May 2024
Hi Julie,Thank you for your review! We are so happy to hear that our team and restaurant options were able to make your stay even more enjoyable! We hope to see you again soon!
Response from Martina - Reservations Coordinator on 21 May 2024
Hi Fathima,Thank you for your review! We are glad to hear that you enjoyed your stay. We hope that you were able to view all of the breakfast options as there are options for every price range with our a la carte menu.
Our room was great having a kitchenette, but there definitely was space for a small dining table and chairs.
It was conveniently located within a short distance, and farely direct route to downtown Ottawa.
Donna
Stayed 2 nights in May 2024
Response from Martina - Reservations Coordinator on 21 May 2024
Hi Donna,We are so happy to hear that you enjoyed your stay with us! We are glad that you were able to explore the rest of what Ottawa has to offer during your stay. We hope to see you again soon!
10/10 Excellent
Elizabeth
Travelled with partner
19 May 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel currently under construction
Elizabeth
Stayed 2 nights in May 2024
Response from Martina - Reservations Coordinator on 21 May 2024
Hello! We are so happy to hear that you enjoyed your stay, even with the hotel being under renovations! We hope to see you for your next trip to Ottawa!
Response from Martina - Reservations Coordinator on 24 May 2024
Hi Helen, We are so glad to hear one of our fantastic bartenders made your stay even more enjoyable! We look forward to seeing you upon your next visit to Ottawa!
Response from Martina - Reservations Coordinator on 17 May 2024
Hi Melissa,Thank you for your review! We are so glad to hear that our shuttle was a highlight for you during your stay with us! We hope to see you again soon.
This hotel is close to the airport. It is comfortable with a restaurant and bar and provides shuttle service to the airport. I would recommend it if you are flying.
Sarah
Stayed 1 night in May 2024
Response from Martina - Reservations Coordinator on 14 May 2024
Hi Sarah,We are so glad to see you enjoyed your stay with us, and our shuttle to the airport made your travel easier! We hope to see you again soon!
6/10 Okay
Robert
10 May 2024
Disliked: Cleanliness
N/a
Robert
Stayed 1 night in May 2024
Response from Martina - Reservations Coordinator on 13 May 2024
Hi Robert, Thank you for your review! If there was anything we could have done to make your stay better, please let us know! We hope to see you again soon.
Response from Martina - Reservations Coordinator on 6 May 2024
Hi Andrew,Thank you for your review! We are sorry to hear our doors were very loud when closing. They are meant to have an airtight seal and therefore close a bit louder than standard doors. Hope to see you again soon!
Awful. Called them and Expedia 3 days before my trip and explained that my flight was moved a day. Tried to move my reservation and they said they would return to me. Finally when they did they explained that it couldn’t be moved because it was within 24 hours of my reservation. They are charging me for a room I don’t have. Booked elsewhere for tomorrow. I would go there even if it was free.
Daniel
Stayed 1 night in Apr 2024
Response from Camila | Reservations Manager on 2 May 2024
Good morning Daniel and thank you for your feedback. Unfortunately, we at a hotel level cannot make changes to reservations booked via a third party website, like Expedia. The terms and conditions you accept when booking a room are Expedia's. I do apologize for any inconvenience this might have caused.
There is no pathway for this location. Its very difficult if you want to walk-through the road as there no pathway for pedestrian. And its not worth paying for this hotel without any free breakfast. Very limited access. I would never suggest this hotel
James
Stayed 3 nights in Apr 2024
Response from Martina - Reservations Coordinator on 24 Apr 2024
Hello James,Thank you for your review. We are sorry to hear that you did not find getting to our location accessible enough for your stay. As for the breakfast not being complimentary, unfortunately we do not provide complimentary breakfast as it is not part of the Hilton Garden Inn brand standards. We hope to see you again for another chance to make your next stay better and brighter.
8/10 Good
Catherine
24 Apr 2024
Catherine
Stayed 1 night in Apr 2024
Response from Martina - Reservations Coordinator on 14 May 2024
Hi Catherine,We are so glad to see you enjoyed your stay with us! We hope to see you again soon!
Excellent for what I needed. Quiet, clean, spacious. The shuttle was convenient and on time. The only thing I didn’t like was that I wasn’t reminded that I had the breakfast option included and I almost missed.
Fabiola
Stayed 1 night in Apr 2024
Response from Martina - Reservations Coordinator on 22 Apr 2024
Hi Fabiola,We are so glad you enjoyed the amenities of our property during your stay! we hope you were able to enjoy our breakfast options once you realized you had complimentary breakfast included in your reservation. We hope to see you again soon!
Response from Martina - Reservations Coordinator on 19 Apr 2024
Hi Sally,We are glad to hear you enjoyed your stay with us! We pride ourselves on our friendly staff and extra clean rooms and we are glad to see our teams hard work does not unnoticed. We look forward to hosting you again in the future!
8/10 Good
ritchie
19 Apr 2024
ritchie
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on 22 Apr 2024
Hi Ritchie,We are glad you enjoyed your stay with us! Hope to see you again soon.
Response from Martina - Reservations Coordinator on 18 Apr 2024
Hi Karen,Thank you for your review, we hope to see you again soon for another enjoyable stay!
8/10 Good
Cheska
Travelled with family
14 Apr 2024
Liked: Amenities
Everything was great. Big rooms. Front desk was super helpful. Clean. Restaurant was good, reasonable and had a great wait staff. A little disappointed the pool and fitness area was closed and we were not made aware before check in, but it’s a nice hotel.
Cheska
Stayed 3 nights in Apr 2024
Response from Martina - Reservations Coordinator on 15 Apr 2024
Hi Cheska,We are so glad you enjoyed your stay with us! We are sorry to hear you did not see the renovation warning on Expedia's partner site for our property. We hope to see you again once our pool area is re-opened and modernized.
8/10 Good
Suyen
14 Apr 2024
Liked: Cleanliness, staff & service
It was nice to have a room on the main floor at the end of the hall but it seemed to put us right in the path of all the commotion of the renovations that was taking place. The early morning noise of raised voices and the movement of furniture, equipment and stuff was disturbing to our sleep and comfort.
We also had to deal with the uncomfortable temperature in the hallway from the outside door being left open for far too long far too often.
The room itself was spacious and well kept.
It would be very thoughtful of the franchise to offer a discount during these times of inconvenience.
Suyen
Stayed 3 nights in Apr 2024
Response from Martina - Reservations Coordinator on 15 Apr 2024
Hi Suyen,We are sorry to hear the commotion and many other factors did not allow you to have a fully enjoyable stay while you were here. We are happy to hear that your room was spacious and clean. We hope upon your next visit, your stay will be more quiet and pleasant!
Response from Martina - Reservations Coordinator on 15 Apr 2024
Hi Jason,We are glad to hear that our wonderful team made your stay even more enjoyable! We hope to see you again soon!
6/10 Okay
Tom
Travelled with family
14 Apr 2024
This hotel needs new beds and awful there is no type of breakfast for a hotel over $300
Tom
Stayed 1 night in Apr 2024
Response from Martina - Reservations Coordinator on 15 Apr 2024
Hi Tom,We are sad to hear you did not have a comfortable stay with us! We are currently undergoing renovations and updating the whole building. As for breakfast, options are available daily starting at 6am at a cost, as Hilton Garden Inns do not have complimentary breakfast as a brand standard. We hope to see you again soon!
8/10 Good
Jeremy
10 Apr 2024
Jeremy
Stayed 1 night in Apr 2024
Response from Martina - Reservations Coordinator on 30 Apr 2024
Thank you for your review! We are glad you enjoyed your stay with us.
Response from Martina - Reservations Coordinator on 8 Apr 2024
Hi Harold! We are so happy to hear that you enjoyed the cleanliness we pride ourselves with and in turn your stay. We hope to see you for your next trip to Ottawa!
8/10 Good
Jim
4 Apr 2024
Jim
Stayed 1 night in Apr 2024
Response from Martina - Reservations Coordinator on 24 Apr 2024
Hi Jim,We are glad you enjoyed your stay with us! We hope to see you again soon.