Familys in Jakarta

My wife and I like Ascott Jakarta for what a hotel has in terms of good amenities, customer service, cleanliness and location except for two things. The hotel is not generous enough in its breakfast buffet and it has a substandard spa & massage. The buffet is rather pathetic for a hearty eater like me whilst the masseuse is not properly trained in massage, as I suffered backache afterwards.

1) Friendly and helpful staff 2) Love the varieties of buffet breakfast 3) Readily money changer at the reception 4) Feel safe due to very tight security 5) Warm welcome by staffs 6) Room and toilet are always clean

Excellent service, fantastic staff, good quality breakfast and good value for money .

This hotel offers a very good service, for example you can order lunch or dinner to your room. There's also a minibar, and of course an air condition, but I didn't need to use the AC during the stay, the room didn't become warm. In the details you can see that the hotel is not very new, in the bathroom was a tile lost, and the water in the toilet was a bit too much. But at all I can recommend this hotel.

Upon arrival, check in did not take long. Very polite and friendly staff. Very accomodating.

Nice hotel - well kept - friendly staff. Room was large with large work area. Bathroom was large but if you like a bathtub you will be disappointed. (Not a problem for me!) Internet was weak - kept disonnecting. I worked from the lounge and lobby without any problems - not as convenient as working from the room but at least I was able to work.

The hotel location is about 1 hour from the airport with expected traffic jammed along the way if you are traveling on weekdays. Sunday will take a shorter time as the city area is much smoother traffic. The staffs are friendly and helpful with only one or two staff can speak english. the room may be a bit rundown with poor maintenance standard. we are advise by other traveller to check our room with bad smoking smell or pest found in the bedroom. but our room is fine. the swimming pool is fine with a children beach pool for kid to play sand. the pool water is consider resonable clean . The breakfast menu changes everyday with about 50% of the menu remain the same due to the local culture. There is a convienent store next to the lobby for your needs in the night as the nearby shopping mall closed at 10pm there is a mall nearby within 10 minutes of walking distance and a small local food street /market operate till 11pm. there is a hotel free shutter bus services to central park shopping belt everday from 1.30pm with an intervert of 1 hour. The service end at 7.30pm. we had a bad experience with the sliver taxi driver under the blue bird group. the place we are going is just 5 minute drive from the hotel but the driver claim that the hotel staff give him the wrong address and bring us round the city to get 10 times more the taxi fare from us. Remember to get the taxi chit from the hotel when board the taxi to protect yourself so that you can complain the driver

Overall, the hotel is a great buy for the price. The staff, the room, the bed, cafe and everything else was really nice. It's a shame that i checked in at 11PM and had to run out in the morning the following day. Never got to explore the neighborhood, but the hotel info says that it's very close to shopping centers and all.