3 Bedroom Penthouse | Terrace/patio

Reviews of Artique Surfers Paradise

4.5 out of 5
Artique Surfers Paradise
16-18 Enderley Avenue, Surfers Paradise, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1530 out of 2631 reviews" "
Rating 8 - Good. 846 out of 2631 reviews" "
Rating 6 - Okay. 178 out of 2631 reviews" "
Rating 4 - Poor. 52 out of 2631 reviews" "
Rating 2 - Terrible. 25 out of 2631 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Very tidy room with great outlook across city and water view too. Secure access and great facilities and parking. Very friendly host staff
Stayed 3 nights in Apr 2024
Response from Jai on 22 Apr 2024
Dear Melissa,Thank you for your wonderful review and perfect rating! We're delighted to hear that you enjoyed your stay at Artique Resort. Providing a tidy room with stunning views of the city and water is what we strive for, and we're thrilled that you found our facilities and parking to be great as well. Our team takes great pride in offering friendly and attentive service, and we're glad that you experienced this during your time with us. We can't wait to welcome you back for another enjoyable stay!Warm regards,JaiArtique Resort

8/10 Good

Isapela

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jai on 4 Apr 2024
Dear Isapela,Thank you for taking the time to share your feedback with us. We appreciate your valuable input.We're delighted to see that you had a positive experience overall during your recent stay with us. Your satisfaction is our priority, and we're glad to hear that we were able to meet your expectations to a large extent.If there are any specific areas where you feel we could improve to earn that extra star in your rating, we would love to hear from you. Your feedback helps us to continuously enhance our services and ensure that every guest has a fantastic experience with us.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Jai for Artique Resort

10/10 Excellent

Melanie

Stayed 3 nights in Mar 2024

8/10 Good

Evgueni

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Kara

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Sameer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the best hotel in surfers paradise, only the downside was one of the lift was out of service which caused delays and inconvenience.
Stayed 4 nights in Feb 2024
Response from Jai on 9 Mar 2024
Dear Sameer,Thank you for choosing Artique Surfers Paradise and for taking the time to share your positive feedback with us on Expedia. We're delighted to hear that you consider us one of the best resorts in Surfers Paradise!We regret any inconvenience resulting from the upgrades to our second elevator. Our team is dedicated to ensuring all our facilities are fully operational and equipped with the latest features to guarantee a seamless experience for our guests. Please be assured that renovations on our second elevator are now completed.We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back to Artique Surfers Paradise for another outstanding stay in the future.Warm regards,Jai for Artique Resort

8/10 Good

Zara

Stayed 14 nights in Feb 2024

8/10 Good

Theodore

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Feb 2024

8/10 Good

Acacia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Valentino

Travelled with partner
Property had so many bonus amenities ( full gym facility, pool, hot tub, sauna, steam room) and was so close to everything (beach, restaurants, stores, public transportation, etc)
Stayed 4 nights in Feb 2024
Response from Jai on 2 Mar 2024
Dear Valentino,Thank you for choosing Artique Resort and for sharing your delightful experience with us! We're thrilled to hear that you enjoyed our wide range of bonus amenities, including the full gym facility, pool, hot tub, sauna, and steam room. Providing our guests with top-notch facilities for relaxation and recreation is one of our main priorities.We're also delighted that you found our resort conveniently located near everything you needed, from the beach and restaurants to stores and the tram. We strive to offer our guests a seamless experience where everything they desire is within easy reach.Your feedback motivates us to continue delivering exceptional experiences to all our guests. We can't wait to welcome you back for another fantastic stay at Artique Resort!Warm regards,Jai for Artique Resort

6/10 Okay

Bryony

Liked: Amenities
The location was great, and it was very easy to walk to the beach. Unfortunately my apartment wasn’t very clean, and I found a cockroach in the kitchen on my first night. Only one lift was working which meant over ten minute waits for the lift to arrive. The furniture in the apartment was old and stained. The gym and pool areas were good. I arrived in the evening, and after hours check-in was very easy.
Stayed 2 nights in Feb 2024
Response from Jai on 2 Mar 2024
Dear Bryony,Thank you for choosing Artique Resort and for taking the time to share your feedback with us. We're glad to hear that you appreciated our great location and the convenience of walking to the beach.However, we sincerely apologize for the issues you encountered during your stay, including cleanliness concerns in your apartment and the inconvenience caused by the renovations to one of our elevators, we are currently undergoing essential renovations on our second elevator to enhance guest safety and provide access to new features. We anticipate the completion of these upgrades within the upcoming week. Please know that this is not indicative of the high standards we aim to maintain.Our team takes all feedback seriously, and we will address these issues promptly to ensure they are resolved and do not recur in the future. We're pleased to hear that you found our after-hours check-in process easy and that you enjoyed our gym and pool areas.We value your feedback as it helps us improve and provide better experiences for our guests. We hope to have the opportunity to welcome you back in the future and to exceed your expectations on your next visit.Kind regards,Jai for Artique Resort

2/10 Terrible

Debbie

Disliked: Cleanliness
1 lift was not working properly serving 30 floors. The room we were given smelt like someone had been sick in it it was dirty and not as the pictures had shown at all. We were told the guy before had also checked out.
Stayed 3 nights in Feb 2024

2/10 Terrible

mike

Travelled with partner
Disliked: Amenities
Only one lift operating for 30 Floors
Stayed 2 nights in Feb 2024
Response from Jai on 8 Feb 2024
Hello Mike,Thank you for staying with Artique Resort. We are presently in the process of implementing essential upgrades to one of our elevators. This routine enhancement is vital to incorporate new technology and preempt potential issues with the elevator in the future. We sincerely appreciate your understanding and patience as we endeavor to improve our facilities for your comfort and safety.We hope you will consider giving us another chance to provide you with the exceptional stay that you deserve.Kind regards,Jai for Artique Resort

8/10 Good

Marise Carla

Liked: Property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great pool area, essy walk to patrolled beach
Stayed 11 nights in Jan 2024
Response from Jai on 8 Feb 2024
Dear Ross,Thank you for taking the time to share your positive experience with us on Expedia! We are delighted to hear that you enjoyed our fantastic pool area and appreciated the two minute walk to the beach.Ensuring our guests have a relaxing and enjoyable stay is our top priority, and we are thrilled that we were able to meet your expectations during your time at Artique Resort.Your feedback is invaluable to us, and we sincerely appreciate your kind words. Should you plan to visit again in the future, please do not hesitate to reach out to us directly. We would love to welcome you back for another wonderful stay.Warm regards,JaiArtique Resort Management Team

8/10 Good

Marco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Only a 10 minute walk to cavil Avenue and 100 meters to the beach. Pool, gym, spa and sauna 👍
Stayed 6 nights in Jan 2024
Response from Jai on 8 Feb 2024
Dear Marco,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our great location, with its convenient proximity to Cavill Avenue and the beach. It's wonderful to know that you found our pool, gym, spa, and sauna to your liking as well! Next time do not forget to check out our private theatre :)Your positive feedback is truly appreciated, and it encourages us to continue providing excellent service and facilities to our guests.We look forward to welcoming you back to Artique Resort for another enjoyable stay in the future.Kind regards,JaiArtique Resort

8/10 Good

Asha

Liked: Amenities
Nicely kept, a distance from most shops and restaurants, easy with local transit
Stayed 3 nights in Jan 2024
Response from Jai on 8 Feb 2024
Dear Asha,Thank you for taking the time to leave us a review. We're glad to hear that you found our resort to be nicely kept during your stay.We understand that our location, while offering tranquility, may require some transit for access to shops and restaurants. Luckily we are a three minute walk from the tram which will take you pretty much anywhere on the Gold Coast you could want to travel! From Broadbeach's Pacific Fair (extending to Miami soon!) to Helensvale's train station. The Northcliffe Surf Club is always my first go to when recommending a restaurant just 5 minutes walk away.Your input helps us improve, and we hope to have the opportunity to welcome you back and provide an even better experience during your next visit.Kind regards,JaiArtique Resort

4/10 Poor

Tu Lien Lam

Travelled with family
Parking was a big issue. No designated parking given to each booking. Sometimes could notnfindnparking when returned bacl to hotel after 7pm. Had to come back hotel early to ensure available parking. Easy eay to solve problem is to allocate parking bay to each hotel stayer so those that have two cars cannot take other stayers parking. Also.despite two lifts operating had to wait a long time for lift to reach level. Would squash into a full lift as not sure when next lift would come. Room itself was comfortabke and adequate. However due to above two reasons would rather not stay again.
Stayed 7 nights in Jan 2024

10/10 Excellent

Emma

Stayed 4 nights in Jan 2024

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Me and my two boys stayed at Artique and we enjoyed the view of ocean. The property was really good with two balconies an amazing city view too .
Stayed 8 nights in Jan 2024
Response from Jai on 8 Feb 2024
Dear Rose,Thank you for taking the time to share your experience with us. We're thrilled to hear that you and your boys enjoyed your stay at Artique Resort and appreciated the beautiful ocean view from your room.It's fantastic to know that you found our property to be accommodating, with two balconies offering amazing city views as well. We strive to provide our guests with memorable experiences, and we're delighted that we could contribute to your enjoyment during your time with us.We appreciate your feedback and hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.Warm regards,Jai for Artique Resort

10/10 Excellent

Steve

Stayed 6 nights in Jan 2024

6/10 Okay

Anthony

Travelled with family
Disliked: Property conditions & facilities
Property in a good location and nice pool area but rooms are tired with things like the sofa covered in stains. Only two lifts for 30 floors so long waits when busy or one lift is out! Several times arriving back late no parking available in the underground car park. Reception team were very nice and super helpful.
Stayed 6 nights in Jan 2024

6/10 Okay

Alexandra

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Drainage in the bathroom was terrible. Water constantly leaking from a closed space in the bathroom. The lifts are not communicating which meant that often you were watching them go past your floor several times before one came for you. The pillows were extremely uncomfortable.
Stayed 8 nights in Jan 2024

8/10 Good

Augenia

Travelled with family
Liked: Cleanliness
The lifts in this property are not enough for the high season occupancy. There are two lifts and for the first half of the stay one of them was out of order. When it was repaired it still wasn't enough to keep up with the traffic. Otherwise, it was a good stay, thanks
Stayed 7 nights in Jan 2024

10/10 Excellent

BILL

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, room comfort
Even better than expected
The unit was bigger than expected and had all the necessities, would definitely stay here again. One of the lifts was under repair when we arrived and looking back at other reviews had been down a while, but this was fixed towards the end of the stay and what a difference having the 2nd lift made. We had an ocean view on 17th floor and was good view and nice outdoor deck. Had problems with availability of car park in the building despite one park per unit, but this looked to be an issue with a resident purposely parking their merc across their park + a hotel park to stop people parking next to them. This wasn't a case of bad parking but done daily. Suspect there may have been some people with multiple cars as well. This meant we had to park on nearby streets if we came back past about 7 at night at which point all the H parks were used.
Stayed 8 nights in Jan 2024

10/10 Excellent

Chris

Stayed 9 nights in Jan 2024

10/10 Excellent

Prapatson

Stayed 8 nights in Dec 2023

8/10 Good

Thuy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Christine

Stayed 5 nights in Dec 2023

10/10 Excellent

Antonia

Travelled with group
Liked: Cleanliness, room comfort
Was beautiful
Stayed 1 night in Dec 2023

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place to holiday .. thoroughly recommend for large families. Great location being at the southern end of Surfers and hence close to Broadbeach. The only issue was the lifts being very slow to respond. Otherwise great spot!
Stayed 5 nights in Dec 2023
Response from Jai on 5 Jan 2024
Hello John,We're thrilled to hear that you had a fantastic holiday at Artique Surfers Paradise! Our location certainly offers the best of both worlds, close to the vibrant energy of Surfers and the charm of Broadbeach, indeed the perfect destination for a family vacation. We value your input on the elevator situation. Our aim was to have both elevators renovated before the Christmas holidays. Regrettably, the contractors couldn't complete the refurbishment of the second elevator within the quoted timeframe. To ensure both elevators remained functional during the busiest period, we delayed work on the second one until after the holiday rush. Consequently, they operated independently—one for going up and the other for coming down. As the holiday season nears its end, we'll soon complete the remaining work on the second elevator. We're glad that despite this, you found our spot to be great overall. Thank you for choosing us, and we hope to welcome you and your family back for another wonderful stay!Kind regards,Jai for Artique Resort

10/10 Excellent

Ramzi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend Artique surfers paradise. We stayed in the 3 bedroom ocean view apartment. The apartment was amazing and the view was absolutely stunning. The staff were all so friendly we will definitely be staying again. Thank you for an amazing stay
Stayed 5 nights in Dec 2023
Response from Jai on 5 Jan 2024
Hi Stephanie,Thank you so much for sharing your wonderful experience at Artique Surfers Paradise! We're thrilled to hear that you loved our 3-bedroom ocean view apartment and that the stunning vistas left you in awe. Our team takes pride in providing exceptional service, and we're delighted that our friendly staff added to your enjoyment. We can't wait to welcome you back for another amazing stay! Your recommendation means the world to us, and we look forward to creating more unforgettable memories with you.Kind regards,Jai for Artique Resort

6/10 Okay

Tarun

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 6 nights in Dec 2023

10/10 Excellent

Michel, noumea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 14 nights in Dec 2023

10/10 Excellent

Anton Lionel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view. 2 bedroom appartments beautifull and spacious.
Stayed 4 nights in Dec 2023
Response from Jai on 18 Dec 2023
Thank you for your kind words Anton! Our 2-bedroom apartments offer not just space but also breathtaking views that truly elevate your stay. Imagine waking up to that beautiful scenery every morning—pure bliss!Kind regards,Jai for Artique Resort

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, room comfort
Really nice place. Within walking distance to alot of things. Free wi fi so weak it barely works was the only fault.
Stayed 10 nights in Dec 2023
Response from Jai on 18 Dec 2023
Hello Robert, Thank you for choosing to stay with us! We're thrilled you enjoyed our convenient location. We apologize for the inconvenience with the Wi-Fi. We're actively working to enhance its strength to ensure a seamless online experience for our guests. Despite this, we hope the rest of your stay was delightful, and we'd love to welcome you back soon!Kind regards,Jai for Artique Resort

10/10 Excellent

Andrew Barrie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to beach and G:Link for easy transport around the Gold Coast. Staff were fantastic. Will be back again
Stayed 5 nights in Dec 2023
Response from Jai on 18 Dec 2023
Hello Andrew,We're delighted you had a fantastic time exploring the Gold Coast from our convenient location! Being close to the beach and G:Link makes adventures effortless. Our staff will be thrilled to welcome you back—your return will be another opportunity for us to ensure you have an even more wonderful stay.Kind regards,Jai for Artique Resort

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff - go above and beyond what is expected. Close to beach and town. Great views (beach view apartment)
Stayed 7 nights in Nov 2023
Response from Jai on 18 Dec 2023
Thank you for your glowing review Sandra! Our team takes great pride in going the extra mile to ensure our guests have an exceptional experience. The combination of our beachfront views and proximity to town truly offers the best of both worlds. We can't wait to welcome you back for more stunning views and another round of exceptional service!Kind regards,Jai for Artique Resort

8/10 Good

NATHAN

Liked: Cleanliness, room comfort
Good stay
Stay was good except that the lift was not working for a day or so. Going up 20 flights of steps was not easy! Staff very friendly and apartment very clean.
Stayed 8 nights in Nov 2023
Response from Jai on 18 Dec 2023
We're glad to hear you enjoyed your stay overall! We apologize for the inconvenience caused by the temporary lift issue—our maintenance team worked diligently to resolve it. We're delighted you found our staff friendly and the apartment clean. We'd love the chance to make your next stay completely flawless.Kind regards,Jai for Artique Resort

4/10 Poor

Donna

Stayed 6 nights in Nov 2023

10/10 Excellent

Philip

Liked: Cleanliness, property conditions & facilities
Just one thing, one of the two elevators was not working, just a bit annoying getting up and and down.
Stayed 7 nights in Nov 2023
Response from Jai on 4 Dec 2023
We're thrilled to inform you that the issue with the elevator has been swiftly resolved. Your comfort and convenience are our priorities, and we've taken steps to ensure that both elevators are functioning perfectly now. We hope this won't overshadow the otherwise wonderful experience you had at our resort and that you'll consider returning to enjoy all our amenities hassle-free next time!Kind regards,Jai for Artique Resort

8/10 Good

Geoff stewart

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was great, staff very friendly and helpful, close to all shopping centres , pool was great fantastic views from our room I would gladly book this hotel again and recommend to all my family and friends
Stayed 9 nights in Nov 2023
Response from Josh on 25 Nov 2023
Hi Geoff,Thank you for sharing your review of Artique Resort on Expedia. We greatly appreciate your feedback and are delighted to hear that you had an enjoyable stay with us.It's wonderful to know that you found our property great, our staff friendly and helpful, and that you enjoyed the fantastic views from your room. We take great pride in providing a comfortable and memorable experience for our guests, and your recommendation to your family and friends means a lot to us.We would be thrilled to have the opportunity to welcome you back to Artique Resort in the future. Your feedback and recommendation are greatly appreciated, and we look forward to providing you with another fantastic stay.Warmest regards,JoshResort ManagerArtique Resort

10/10 Excellent

Nathan

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Nov 2023

6/10 Okay

Donna

Travelled with family
Cleanliness could have improved, you can tell the apartment was showing it’s age otherwise good location.
Stayed 6 nights in Nov 2023
Response from Josh, Resort Manager on 25 Nov 2023
Hi Donna,Thank you for taking the time to leave your review on Expedia following your recent stay at Artique Resort. We appreciate your feedback, and we're sorry to hear that you found the cleanliness to be less than satisfactory.Maintaining high cleanliness standards is a top priority for us, and we apologise for any inconvenience you experienced in this regard. Your feedback is valuable, and we will use it to make improvements to ensure a better experience for our future guests.We're glad to hear that you found our location to be good. Being in a convenient location is one of our strengths, and we're pleased that it worked well for your stay.We appreciate your input, and we hope you'll consider staying with us again in the future. Your feedback helps us improve, and we're committed to making your next visit even more enjoyable.

6/10 Okay

Philippa

Liked: Room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Linzhong

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Very good location. Walkable distance to the beach and restaurants. The staff is quite nice and the room is clean. Bad lucky thing is that there is only one lift available, sometimes have to wait more than 10 mins to go downstairs.
Stayed 3 nights in Nov 2023
Response from Josh, Resort Manager on 25 Nov 2023
Hello Linzhong,Thank you for sharing your review on Expedia following your recent stay at Artique Resort. We appreciate your feedback and are pleased to hear that you found our location very good, with a walkable distance to the beach and restaurants.We're delighted that you had a positive experience with our staff and found your room to be clean. Providing our guests with a comfortable and well-maintained environment is a top priority.We do apologise for the inconvenience you experienced with the elevator during your stay. We understand that having only one lift available could lead to delays, and we appreciate your patience. Your feedback is valuable, and we are actively addressing the elevator issue to ensure a smoother experience for our guests in the future.Thank you for choosing Artique Resort, and we hope to have the opportunity to welcome you back for another stay in the future. Your feedback helps us improve, and we look forward to providing you with an even more enjoyable experience.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, room comfort
Good location
Located very close to light rail station and walking distance into Surfers Paradise main area. Room was clean and comfortable and all was in working order. Comfortable bed, pillows and shower head was good.
Stayed 3 nights in Oct 2023
Response from Josh, Resort Manager on 25 Nov 2023
Hi John,Thank you for taking the time to share your fantastic review on Hotels.com. We're thrilled to receive a perfect 10 out of 10 rating from you!It's wonderful to hear that you found our location very convenient, with the light rail station nearby and within walking distance to the Surfers Paradise main area. Our team takes great pride in maintaining clean and comfortable rooms, and we're delighted that you had a comfortable stay with us.We're also pleased that you found the bed, pillows, and shower head to your liking. A good night's sleep and a refreshing shower are essential for a great stay.Thank you for choosing Artique Resort, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. Your feedback is greatly appreciated, and we look forward to providing you with another outstanding experience.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our second time staying at Artique Surfers, high quality, spacious room with amazing views of beach and Surfers’ skyline and beyond. Very relaxing, great staff and amenities. Thank you!
Stayed 5 nights in Oct 2023