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Reviews of Starhotels Michelangelo

4 out of 5
Starhotels Michelangelo
Viale Fratelli Rosselli, 2, Florence, FI

Reviews

8.6

Excellent

Rating 10 - Excellent. 409 out of 847 reviews" "
Rating 8 - Good. 324 out of 847 reviews" "
Rating 6 - Okay. 73 out of 847 reviews" "
Rating 4 - Poor. 30 out of 847 reviews" "
Rating 2 - Terrible. 11 out of 847 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and offered recommendations when checking in. The room was very clean, they also provided a hair dryer. Breakfast started at 6:30am, I thought the food was great. The location is very close to the train station by taxi, maybe a 20-25 minutes if walking. When leaving you can ask the front desk to call a taxi for you. I would definitely stay here again.
Stayed 3 nights in May 2024
Response from GM on 10 May 2024
Dear Guest,thank you for this review!We are really glad to hear that your recent stay was pleasant and your hope to come back here once again in the future makes us so proud! Kind regardsMauro Polmonari - General Manager

10/10 Excellent

megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes excellent
Stayed 2 nights in Dec 2023
Response from direttore on 1 Jan 2024
Dear Guest,Thank you for your review and the excellent rating. We are glad to know that you enjoyed your stay in Starhotels Michelangelo and that your expectation has been fully met.See you soon for a next stay in Florence.Kind regardsCristina Cei - General Manager

4/10 Poor

Jeff

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No water pressure, hallways and rooms smell like sewage. So must noise in morning working on roof.likely trying to repair pipes
Stayed 3 nights in Oct 2023
Response from GM on 10 Oct 2023
Dear Guest,first of all we would like to thank you for your feedback and at the same time send our regrets for the inconveniences occurred during your stay. Unfortunately, we had sudden waterworks issues and this situation involved to the problems you referred, including working noises by our Maintenance Dept. in order to fix the matter as soon as possible.Please accept once again our sincerest apologies for the troubles and we really hope to have the chance to host you again in Starhotels in the future.Kind regardsCristina Cei - General Manager

2/10 Terrible

Anwar, New York

Stayed 3 nights in Oct 2023
Response from direttore on 7 Oct 2023
Dear Guest, we are sorry to learn through this feedback that your recent stay was not pleasant as you expected. We kindly ask you to contact us directly for more details on what went wrong, in order to avoid similar situation in the future .Hoping to have the pleasure of welcoming you in Starhotels in the future,kind regardsCristina Cei - General Manager

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They never gave me the welcome bottle of wine, that's the least of it, but they tell me that I have VIP benefits and then you don't see anything, they even charged me for the little I consumed in the minibar, otherwise everything was fine, I just paid for the stay from what I saw.
Stayed 3 nights in Sep 2023
Response from direttore on 5 Oct 2023
Dear Guest,thank you for taking a little of you personal time to write a review about your recent stay at Starhotels Michelangelo, we are happy to understand that it was enjoyable. On the other part we would like that you accept our apologies for the inconvenient about the vip treatment.We hope to have the pleasure to welcome you in the future.Best regardsCristina Cei - General Manager

10/10 Excellent

David, Oak Ridge

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to all major attrctions. Very well kept and service is excellent.
Stayed 1 night in Sep 2023
Response from direttore on 1 Oct 2023
Dear Guest, thank you very much for dedicating some of your time to describe your experience at Starhotels Michelangelo. We have shared your good impressions with the entire staff. We hope to see you again. Best regards, Cristina Cei – Manager

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good i recommend very highly
Stayed 3 nights in Sep 2023
Response from direttore on 1 Oct 2023
Dear Guest, Thank you for your kind review of our hotel. We are happy to learn that you enjoyed our products and the quality of our hospitality. We hope to host you here soon!Best regards,Cristina Cei – General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, room is perfect breakfast fantastic unfortunately is a bit far from historic center But extremely nice
Stayed 1 night in Sep 2023
Response from GM on 27 Sept 2023
Dear Guest,it's a great pleasure for us to understand that your recent stay was enjoyable and you appreciated our room and breakfast service.We really hope to have the chance of hosting you here one more time in the future,kind regardsCristina Cei - General Manager

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from direttore on 19 Sept 2023
Dear Guest,Thank you for your feedback on Starhotels Michelangelo Firenze. We are glad to know through your rating that your stay was enjoyable.Kind regards,Cristina Cei - General Manager

10/10 Excellent

Joyan, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, nice ambience, and attentive staff. Would definitely recommend this to anyone traveling to Florence
Stayed 3 nights in Sep 2023
Response from g on 15 Sept 2023
Dear Guest,It's a great pleasure for us to understand your satisfaction on our Starhotels Michelangelo and your recommendation makes us very proud!Thank you for choosing Starhotels and hoping to welcoming you in our chain back soon,kind regardsCristina Cei - General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel, very modern and clean. The location was great too.
Stayed 3 nights in Sep 2023
Response from GM on 12 Sept 2023
Dear Guest,It's a great pleasure to understand that your stay at Starhotels Michelangelo Firenze was so good, and we would like to thank you for your kind words!We really hope to have the chance to host you here again in the future,kind regardsCristina Cei - General Manager

6/10 Okay

Aaron Alain

Stayed 3 nights in Sep 2023
Response from GM on 12 Sept 2023
Dear Guest,thank you for sharing your rating regarding your stay by us.Hoping to welcoming in Starhotels once again,kind regardsCristina Cei - General Manager

6/10 Okay

Taisiya

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 4 nights in Aug 2023
Response from GM on 8 Sept 2023
Dear Guest,thank you for finding the time to convey your feedback of your recent stay in our hotel and are glad to hear that it was pleasant.Hoping to welcoming you here in the future,kind regardsCristina Cei - General Manager

10/10 Excellent

Linda

Liked: Cleanliness, amenities
Front desk was excellent
Stayed 1 night in Aug 2023
Response from direttore on 30 Aug 2023
Dear Guest,Thank you for dedicating a little of your time to share your opinion about Starhotels Michelangelo. We are very glad that you appreciate your stay with us and we are grateful for the kind words about our staff-We really hope to have the big pleasure to welcome you soon!Best regardsCristina Cei - General Manager

2/10 Terrible

OMAR

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We (2adults & 2 children) stayed at this hotel for 3 nights & on the first night we found ants crawling on my daughters bed. We reported this to the reception & they send ant & wasp killer spray to our room at 10:15pm which we refused to use as it wasn’t safe while we had to stay the night in the same room. Next morning I asked for a different room which we were given however throughout our stay we found flies & mosquitoes in the room & breakfast bar. I wouldn’t recommend this hotel. At the same time it’s too noisy like traffics & loud music playing from outside. Hotel staff thinks we are telling lies but someone wants to try it… good luck to them.
Stayed 3 nights in Aug 2023
Response from direttore on 26 Aug 2023
Dear Guest,We are deeply sorry to learn that your recent stay did not meet your expectations. Please accept our sincerest apologies for the encountered situation and the uncomfortable experience. Your report is very important for us, we’re going to share it with the involved department in order to avoid the same problem once again. We really hope to have another chance of welcoming you here back in the future, being sure that we will do our best to offer you an unforgettable stay.Kind regardsCristina Cei - General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
all that glitters is not gold
I am not sure what it is about Italian customer service, but I would have expected more from a 4* hotel. I included requirements in my booking confirmation only to find they had not been actioned on arrival. The lack of interest from the staff was disappointing, from reception to bar.
Stayed 2 nights in Aug 2023
Response from silvia on 11 Aug 2023
Dear Guest,First of all we thank you for finding the time to write a review of our hotel. Our staff is continuously trained to offer excellent customer care and impeccable service to our guests. We regret if these aspects were not completely achieved during your stay.We hope to have a second chance to host you again in the future for a pleasant stay in Starhotels.Best regardsCristina Cei - General Manager

10/10 Excellent

Laura

Stayed 2 nights in Jul 2023
Response from GM on 31 Jul 2023
Dear Guest,Thank you for your feedback on Starhotels Michelangelo Firenze. We are glad to know through your rating that your stay was so enjoyable.Kind regards,Cristina Cei - General Manager

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on 31 Jul 2023
Dear Guest,Thank you for your feedback on Starhotels Michelangelo Firenze.Kind regards,Cristina Cei - General Manager

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Cristina Cei - General Manager on 3 Aug 2023
Dear Guest,Thank you for your feedback on Starhotels Michelangelo Firenze.Kind regards,

10/10 Excellent

Amanjit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant apartment for our family stay and places go eat and drink close by.
Stayed 2 nights in Jul 2023
Response from GM on 31 Jul 2023
Dear Guest,Thank you for taking the time to convey your views on Starhotels Michelangelo Firenze and it's a pleasure for us to hear that your experience was excellent!We hope to have the pleasure of hosting you here again in the future.Kind RegardsCristina Cei - General Manager

10/10 Excellent

Laura

Stayed 1 night in Jul 2023
Response from silvia on 26 Jul 2023
Dear Guest,we really thank you to spend some of your time to leave us a good review with a very positive rating about your stay in Starhotels Michelangelo.Hope to have you the pleasure to host you again in the future.Best regardsCristina Cei - General Manager

8/10 Good

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Area near and around the property was dirty. City needs to better clean up after itself.
Stayed 1 night in Jul 2023
Response from GM on 13 Jul 2023
Dear Guest, thank you very much for dedicating some of your time to describe your experience at Starhotels Michelangelo, we are glad to hear that your stay here was pleasant and met your expectations even though the city was not as clean as you imagined. Your feedback inspires us to do our best. We thank you very much for choosing us and hope to welcome you once again in Starhotels. Kind regardsCristina Cei - General Manager

10/10 Excellent

Sian

Stayed 2 nights in Jul 2023
Response from GM on 8 Jul 2023
Dear Guest,Thank you for dedicating your time to convey your views about Starhotels Michelangelo Firenze. It is a great pleasure to hear that you enjoyed your stay with us and your excellent rating motivate us to reach our high standards on a daily basis.We hope to welcome you in Starhotels once again.Kind regards,Cristina Cei - General Manager

6/10 Okay

Sascha A

Travelled with family
Disliked: Amenities
Definitely not a 4 star hotel. I would rate a 3.5. The room had 60’s decor.
Stayed 2 nights in Jun 2023
Response from GM on 8 Jul 2023
Dear Guest, Thank you for the review about your experience in Starhotels Michelangelo. We are sorry to learn that your stay did not completely meet your expectations, in particular with hotel decor.We really hope to see you in Starhotels once again in the future. Kinf regards,Cristina Cei - General Manager

6/10 Okay

Kristen

Travelled with family
Liked: Property conditions & facilities
Average family room - double and the 2 single beds were a pullout couch. A bit far from the main attractions (25 min walk) although there was a nearby train but it adds up in money if you take it twice a day for 4 people. In terms of value for dining not that great. One of us needed to stay back for dinner so ordered room service steak dinner that noted right in the menu that the steak came with “chef created sides” which was quite funny as it was just potato wedges… all in all fine but not that great value for what you pay.
Stayed 2 nights in Jun 2023
Response from GM on 8 Jul 2023
Dear Guest, Thank you for spending the time to review our Starhotels Michelangelo and we are sorry to understand that our hospitality did not impress you.Your comments are really important for us and will be highly taken into consideration, in order to improve the quality of the services you highlighted. We hope to see you in Starhotels back again. Kind regards,Cristina Cei - General Manager

10/10 Excellent

Julieto De

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like the property because it’s convenient to walk and transportation.
Stayed 2 nights in Jun 2023
Response from GM on 8 Jul 2023
Dear Guest,Thank you for taking the time to convey your views on Starhotels Michelangelo Firenze and it's a pleasure for us to hear that your experience was pleasant.We hope to have the pleasure of hosting you here again.Kind RegardsCristina Cei - General Manager

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were knowledgeable and accommodating
Stayed 4 nights in May 2023
Response from GM on 18 Jun 2023
Dear Guest, We are glad to know that you enjoyed your experience with us and we are grateful for your appreciation of our staff and service. Your kind words make us proud and inspire us to do our best to enhance the quality of our service. Hoping to host you again in Starhotels. Best regardsCristina Cei – General Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disappointed
Worst breakfast ever. Hotel is a tour group hotel. Not in very convenient location, it’s ~20 min walk away from central train station. Overpriced for what you get.
Stayed 3 nights in May 2023
Response from gm on 17 May 2023
Dear Guest, We are really sorry to hear that your recent stay by us was not so enjoyable as you expected. Guest feedback is the key to improving the quality of our service and any suggestions or opinions related to it, with particular regards on our morning breakfast, are highly taken into consideration. We apologize once again for not being able to offer you a comfortable stay and really hope to have the chance of welcoming you back again in Starhotels in the future.Kind regards, Laura Marina Rodio - General Manager

8/10 Good

Jorge

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from GM on 6 May 2023
Dear Guest, Thank you for your kind review of our hotel. We are happy to learn that you enjoyed our products and the quality of our hospitality. We hope to host you here again.Best regards,Laura Marina Rodio – General Manager

10/10 Excellent

Seyed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the way it is decorated and kept it in great shape and condition. Thumbs up
Stayed 2 nights in Apr 2023
Response from GM on 2 May 2023
Dear Guest, we thank you very much for your kind review of our hotel. We are happy that you’ve valued positively the experience by us, both in terms of products and atmosphere, our priorities. We’ll wish to host you in Starhotels soon again. Kind regards. Laura Marina Rodio - General Manager.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent . The cleanness of the room is perfect.
Response from ETX-osonagli on 1 Jan 2023
Dear Guest,Thank you for your positive review and for your appreciations about the hotel and the room cleanliness. We have shared your positive impressions with all hotel staff.Thank you for choosing Starhotels and we hope to host you again.Kind regards,Laura Marina Rodio – General Manager

10/10 Excellent

Axel

Stayed 1 night in Nov 2022
Response from ETX-osonagli on 13 Nov 2022
Dear Guest,Thank you for your precious feedback on Starhotels Michelangelo Firenze. We are glad to know through your rating that your stay was enjoyable.Kind regards,Laura Marina Rodio - General Manager

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right of the T1 tram line (Leopard exit) The rooms were very nice and clean. We didn't take the breakfast option. Very safe feeling area. The staff are pleasant and helpful. I would definitely recommend this hotel to others
Response from ETX-osonagli on 5 Nov 2022
Dear Guest, we are really happy to know that your experience with us has been excellent. We work every day with passion to give the best hospitality to our precious guests.Thank you for your feedback and we hope to see you again in Starhotels.Best regards,Laura Marina Rodio – General Manager

10/10 Excellent

Oscar, Beaverton

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A nice property in a safe and convenient location, close to public transportation, a few good restaurants. The rooms are very comfortable with excellent amenities. Breakfast is really good, and staff is friendly and ready to provide information and tips for around the city.
Stayed 3 nights in Sep 2022
Response from GM on 18 Oct 2022
Dear Guest, Thank you for your kind review of our hotel. We are happy to learn that you enjoyed our products and the quality of our hospitality. We hope to host you here again.Kind regards,Laura Marina Rodio - General Manager

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good location to get away from the bustle of the city, but that also requires a 25 minute walk or cab ride to the city center. The trade off is a better rate than the city center hotels. The outside isn’t much to look at, but the rooms are very nice!
Stayed 2 nights in Oct 2022
Response from EXT-Osonagli on 10 Oct 2022
Dear Guest, We are pleased to learn that your recent stay was pleasant. Thank you for taking your time to leave your feedback. Hoping to host you here soon again.Kind regards,Laura Marina Rodio - General Manager

10/10 Excellent

Edward

Stayed 1 night in Sep 2022
Response from GM on 5 Oct 2022
Dear Guest,it's such a pleasure for us to understand through your feedback that your recent stay was so pleasant!Thank you for conveying your rating and we really hope to have the pleasure of welcoming you here very soon!Kind regardsLaura Marina Rodio - General Manager

10/10 Excellent

Jess

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was really friendly and courteous.
Stayed 2 nights in Sep 2022
Response from EXT-Osonagli on 30 Sept 2022
Dear Guest,Thank you for dedicating your time to convey your views about Starhotels Michelangelo Firenze. It is a great pleasure to hear that you enjoyed your stay with us. Friendly and helpful staff is one of our priority and your words make us very proud.We hope to welcome you in Starhotels once again.Kind regards,Laura Marina Rodio – General Manager

8/10 Good

Sandeep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review
It was a good stay. The bath tub size is small and the light in the bathroom was not switching off. Still it was a good stay and good support by staff 8.5/10
Stayed 1 night in Sep 2022
Response from EXT-Osonagli on 28 Sept 2022
Dear Guest,we are glad to hear that your stay here in Starhotels Michelangelo was pleasant and met your expectations. Your feedback inspires us to do our best. We thank you very much for choosing us and hope to welcome you once again in Starhotels. Sincerely, Laura Marina Rodio – Manager

4/10 Poor

Altaf, Laguna Niguel

Travelled with group
Disliked: Cleanliness, amenities
The room was not made on day two
Stayed 2 nights in Sep 2022
Response from GM on 27 Sept 2022
Dear Guest, we are sorry to learn through this feedback that your recent stay was not pleasant as you expected. We kindly ask you to contact us directly for more details on what went wrong, in order to avoid similar situation in the future.The room on day two was not tidied up because "do not disturb flyer" was hanged out of the door.Hoping to have the pleasure of welcoming you in Starhotels in the future,kind regardsLaura Marina Rodio - General Manager

10/10 Excellent

Jordan, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Howard

Stayed 1 night in Sep 2022
Response from EXT-Osonagli on 20 Sept 2022
Dear Guest,Thank you for your feedback on Starhotels Michelangelo Firenze. We are glad to know through your rating that your stay was enjoyable.Kind regards,Laura Marina Rodio - General Manager

2/10 Terrible

Hemed

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I book hotel for my trips because I have to my cardio everyday because of my health reasons. Third machines was broken and it seemed to be that for a long time . Very unfriendly staff in-terms accommodating clients
Stayed 4 nights in Aug 2022
Response from GM on 6 Sept 2022
Dear Guest,We are deeply sorry to learn that your recent stay did not meet your expectations. Please accept our sincerest apologies for the troubles caused and the uncomfortable stay you experienced, very far from our usual standards that all of our kind guests usually recognize to our hospitality. Regarding the machine in the fitness room, we have already provided to order the spare parts in order to fix it as soon as possible. We really hope to have another chance of welcoming you here back in the future, being sure that we will do our best to offer you an unforgettable stay.Kind regardsLaura Marina Rodio - General Manager

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Super clean and beautiful place. Theme, lobby decoration and room furniture and design and space are perfectly designed and chosen. Very nice staff. After our staying in some other places with bad experiences this stop was really a refreshment.
Stayed 2 nights in Aug 2022
Response from EXT-Osonagli on 17 Aug 2022
Dear Guest, Thank you very much for choosing Starhotels Michelangelo and for highlighting our priorities in your comments, such as the comfort of our room along with the courtesy of our staff. It's a pleasure for us to hear that your experience was pleasant. We really hope to host you again, Kind regards, Laura Marina Rodio - General Manager

4/10 Poor

calum

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Shehnaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to public transportation and city center. Very close to delicious dining options.
Stayed 2 nights in Jul 2022
Response from EXT-Osonagli on 31 Jul 2022
Dear Guest, we are glad to hear that your stay here in Starhotels Michelangelo was pleasant and met your expectations. Your feedback inspires us to do our best. We thank you very much for choosing us and hope to welcome you once again in Starhotels. Sincerely, Laura Marina Rodio – Manager

8/10 Good

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean. However, the food was not great. It was also really weird that you would be charged per person when ordering room service. Also, the snacks were really inordinately expensive.
Stayed 3 nights in Jul 2022
Response from EXT-Osonagli on 2 Aug 2022
Dear Guest, We are really sorry to hear that your recent stay by us was not so enjoyable as you expected. Our Maintenance Dept. has been immediately involved in order to identify and fix the problem you referred. We apologize once again and really hope to have a pleasure of welcoming you back again in Starhotels. Kind regards, Laura Marina Rodio - General Manager

10/10 Excellent

Richard

Stayed 1 night in Jul 2022
Response from GM on 26 Jul 2022
Dear Guest, Thank you for dedicating your time to convey your evaluation about Starhotels Michelangelo Firenze. It is a great pleasure to understand that you enjoyed your stay with us! We hope to welcome you in Starhotels once again. Kind regards, Laura Marina Rodio – General Manager

2/10 Terrible

Mona Ann-Helen, Helsingborg

Disliked: Staff & service
It was horrible, due to that You had booked me in Florens and not Rome. And I will never ever travell with You again!!!!
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated. Not what you’d expect from a chain
This hotel was expensive for what it offers. It hasn’t been renovated for a long time and is in need of it. Feels like a “business transit” hotel. Air conditioning unit is so loud couldn’t sleep. The room we had clearly had been flooded from the bathroom at some point and the flooring was damaged with water marks and not repaired. The kettle provided couldn’t be used unless plugged into the low plug on the floor which was the only plug in the room unless you started unplugging lamps. Child bed was not comfortable and children moaned about quality. Overall a poor experience. Drinks in the bar expensive and breakfast options just a poor buffet without great selection. For the money I wouldn’t recommend this option as you’d find something independent rather than a chain with people who care and better decor.
Stayed 2 nights in Jul 2022
Response from EXT-Osonagli on 2 Aug 2022
Dear Guest, First of all, we would like to thank you for taking time to give us your feedback regarding your recent stay in our hotel. We are sorry to learn that your recent stay did not meet your expectations. Please accept our sincerest apologies for the inconveniences and the uncomfortable stay you experienced, which not represent our usual standards. Any suggestions or opinions related to our service are highly taken into consideration. We really hope to have the pleasure of welcoming you here back soon, assuring that we will do our best to offer you an unforgettable stay in Starhotels. Kind regards Laura Marina Rodio - General Manager

4/10 Poor

idania

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room temperature was too high Unable to sleep well Sweating all night long
Stayed 1 night in Jul 2022
Response from EXT-Osonagli on 2 Aug 2022
Dear Guest, Thank you for taking the time to share your views regarding your recent stay in our hotel. We are sorry to learn that not every aspect of our hospitality measured up with your expectations and with our usual standards. Our Maintenance Dept. has been immediately involved in order to identify and fix the problem you referred. We apologize once again and really hope to have a pleasure of welcoming you back again in Starhotels. Kind regards, Laura Marina Rodio - General Manager