BBQ/picnic area

Reviews of Hôtel & Suites Le Dauphin Drummondville

4 out of 5
Hôtel & Suites Le Dauphin Drummondville
600, St-Joseph Boul., Drummondville, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 562 out of 1007 reviews" "
Rating 8 - Good. 311 out of 1007 reviews" "
Rating 6 - Okay. 85 out of 1007 reviews" "
Rating 4 - Poor. 34 out of 1007 reviews" "
Rating 2 - Terrible. 15 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Gennady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Service client on 15 Mar 2024
Thanks Gennday for choosing our hotel and rating us 4 out of 5!

4/10 Poor

glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Service client on 26 Feb 2024
Thanks for choosing our hotel and rating us. We would like to have more informations about your stay with us.

10/10 Excellent

Sarah

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Service client on 19 Feb 2024
Many thanks Sarah for choosing our hotel and sharing your comments! Hope to see you again.

10/10 Excellent

Val

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All a business traveler needs is there. A bit too much ice on the parking lot, but that's winter in Drummondville.
Stayed 2 nights in Jan 2024
Response from Service client on 12 Feb 2024
Many thanks Val for choosing our hotel and sharing your comments! We're glad that you enjoy your stay with us. Hope to see you soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Service client on 12 Feb 2024
Thanks Richard for rating us 5 out of 5!

8/10 Good

John

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Centrally located and helpful staff. Not a lot of choices for dining, just fast food.
Stayed 3 nights in Jan 2024
Response from Service client on 5 Feb 2024
Many thanks John for sharing your comments and recommanding our hotel. Hope to see you again.

10/10 Excellent

Blake

Stayed 1 night in Jan 2024
Response from Service client on 12 Feb 2024
Thanks Blake for rating us 5 out of 5!

6/10 Okay

Geng

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Service client on 15 Jan 2024
Thanks Geng for choosing our hotel and rating us.

10/10 Excellent

Felma

Travelled with family
Liked: Amenities, property conditions & facilities
Nice size room, close to many restaurants, decent, parking convenience, microwave available, online check in. Will definitely stay again.
Stayed 1 night in Jan 2024
Response from Service client on 15 Jan 2024
Happy to hear Felma! Thanks for choosing our hotel and sharing your comments. Hope to see you again!

10/10 Excellent

Kayla

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Service client on 15 Jan 2024
Many thanks Kayla for choosing our hotel and rating us 5 out of 5!

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Service client on 3 Jan 2024
Merci beaucoup Steve pour la note parfaite!

8/10 Good

Gregory, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Service client on 3 Jan 2024
Many thanks Gregory for choosing our hotel and rating us 4 out of 5!

10/10 Excellent

Marc

Stayed 1 night in Dec 2023
Response from Service client on 3 Jan 2024
Merci Marc pour la note de 5 sur 5!

8/10 Good

Sophie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing negative to say about this place!
Stayed 1 night in Nov 2023
Response from Service client on 8 Dec 2023
Many thanks Sophie for choosing our hotel and sharing your comments. Hope to see you soon!

8/10 Good

Sylvain

Stayed 1 night in Nov 2023
Response from Service client on 15 Dec 2023
Merci Sylvain d'avoir choisi notre hôtel et de le recommander. En espérant vous revoir!

10/10 Excellent

Audrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Service client on 17 Nov 2023
Many thanks Audrey for the perfect rating! Hope to see you again!

8/10 Good

KS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Service client on 13 Nov 2023
Thanks for choosing and rating us!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Underwhelmed
Room was too hot and no in-room control to change it. Had to make request at front desk It did get a bit better but it took all night. No counter or shelf in commode/shower space to place items and had to leave the space to wash hands at external sink. Not a fan of that design.
Stayed 1 night in Sep 2023
Response from Service client on 13 Oct 2023
Thanks for choosing our hotel and sharing your comments. We offer many type of room with different lay out. We also have room with independant temperature control. We're sure that we have the perfect room for your need. Hope to see you again.

10/10 Excellent

Jonathan

Stayed 1 night in Sep 2023
Response from Service client on 29 Sept 2023
Merci beaucoup Jonathan pour la note parfaite. À bientôt!

6/10 Okay

Jacques

Stayed 2 nights in Sep 2023
Response from Service client on 20 Oct 2023
Merci Jacques d'avoir chois notre hôtel.

10/10 Excellent

Dan

Stayed 1 night in Sep 2023
Response from Service client on 13 Oct 2023
Thanks Dan for choosing our hotel and rating us 5 out of 5!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff.
Stayed 1 night in Sep 2023
Response from Service client on 25 Sept 2023
Awesome Robert! Thanks for the perfect rating and hope to see you again!

10/10 Excellent

Francis

Stayed 1 night in Sep 2023
Response from Service client on 18 Sept 2023
Merci beaucoup Francis pour la note de 10 sur 10!

10/10 Excellent

Danielle

Stayed 1 night in Sep 2023
Response from Service client on 6 Oct 2023
Génial Danielle! Merci beaucoup pour la note parfaite et d'avoir choisi notre hôtel. En espérant vous revoir sous peu!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were phenomenal. Thank you for a wonderful stay!
Stayed 1 night in Sep 2023
Response from Service client on 15 Sept 2023
Awesome Kayla, many thanks! We're glad that you enjoy your stay with us! Hope to see you again.

8/10 Good

Bruce

Stayed 1 night in Sep 2023
Response from Service client on 11 Sept 2023
Thanks Bruce for choosing ou hotel and rating us 4 out of 5!

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely furnished room Toilet seat was loose, fan in bathroom ? Surprised no newspapers available Dinner in restaurant was very good, excellent service by Alexandra
Stayed 1 night in Sep 2023
Response from Service client on 8 Sept 2023
Many thanks Kathy for choosing our hotel and visiting our restaurant. We're glad that you enjoy your stay with us. Hope to see you again!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property that is dog friendly. Noisy AC units but room is very clean and no carpet.
Stayed 1 night in Sep 2023
Response from Service client on 8 Sept 2023
Many thanks Eric for rating us 5 out of 5 and choosing our hotel. We're happy that you enjoy your stay with us. Hope to see you again!

10/10 Excellent

Danette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Service client on 1 Sept 2023
Many thanks Danette for the perfect rating!

6/10 Okay

Bianca

Liked: Cleanliness
Could not tell where the entry to the hotel was then had to drag my luggage up a flight of stairs . Scary coming in late at night . Didn’t feel safe .
Stayed 1 night in Aug 2023
Response from Service client on 1 Sept 2023
Thanks Bianca for choosing our hotel. Our hotel offer many differents entries for easy access. Our hotel and Drummondville is a very safe city! Hope to see you again.

10/10 Excellent

Tom

Stayed 1 night in Aug 2023
Response from Service client on 15 Sept 2023
Thanks Tom for rating us 5 out of 5!

10/10 Excellent

Don

Stayed 1 night in Aug 2023
Response from Service client on 1 Sept 2023
Thanks Don for the perfect rating!

8/10 Good

Marleen

Stayed 1 night in Aug 2023
Response from Service client on 15 Sept 2023
Thanks Marleen for rating us 4 out of 5!

6/10 Okay

TANA

Travelled with family
Liked: Cleanliness
On our way to Toronto, it was located 4min from where we had decided to break for the evening on our journey. It was affordable.There was a mature, elegant/fancy, and charming feel. Nice and intimate. Definitely did not feel like a typical chained hotel. The room was small but still okay for my family of 4. I would not stay again with my kids but may if it were just my husband and I. Main issue, as nice as the bathroom was the sink mirror was in the room. Would not be an issue if the room were bigger and the sink/mirror area could be tucked away out of sight around a wall or corner. Also there is no carpeting and the room was cold for me. A couple of rugs would have made the place literally and figuratively warmer. One staff we encountere at check in was nice, she could have explained the elevator's location and distance better and or called for someone to support with carrying luggage upstairs (or just advised us to do that), as it would have been faster... the elevator was that far! Free Parking was onsite. Once we got to our room we then parked at a closer entrance to the elevator, the staff person at check in did tell us where the closest areas to park were located. So check out will be easier at least. There wer lots of restaurants within walking distance to meet different price points and palates - that we appreciated. There was a restaurant on site, which did not provide comp. breakfast but could be purchased for about $20. Corridors were small, place was quiet.
Stayed 1 night in Aug 2023
Response from Service client on 25 Aug 2023
Thanks Tana for choosing our hotel and sharing your comments. We propose different type of room regarding your needs. There's rooms with 3 beds, full kitchen, large suite and more! Sorry about the location and parking experience. Breakfast is not included because we have a restaurant on site. Hope to see you again.

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Clean and convenient.
Stayed 1 night in Aug 2023
Response from Service client on 25 Aug 2023
Awesome Bob! Thanks for the perfect rating. Hope to see you again soon!

6/10 Okay

Jean-Pierre

Business traveller, Travelled with partner
Not really up to par with price or cleanliness , The hotel is aged and very basic , for the price I would of liked to see a better room that was cleaner , the furniture is outdated and very used , the room was hard to find and the staff weren’t quick on returning my room deposit . Next time I’ll pay a little more and stay at the Times instead .
Stayed 1 night in Aug 2023
Response from Service client on 25 Aug 2023
Thanks Jean-Pierre for choosing our hotel and sharing your comments. We propose many type of room in a different location of the hotel. Please try our signature or distinction room. Hope that you had the chance to enjoy our pool, gym, restaurant, coffee shop and bar. Guest satisfaction is very important for us, we surely have what you need. Hope to see you again.

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stay
The hotel and staff were good. The parking was an issue. There are only a few spots and it is very tight. As well, I found it digusting that patrons were smoking so clise to the hotel entrance. It smelt bad and did not help the hotels image.
Stayed 1 night in Aug 2023
Response from Service client on 25 Aug 2023
Thanks Natalie for choosing our hotel and sharing your comments. However, we offer a free large parking all around the hotel, there's always room for car. Many guest also smoke near the entrance because patrons does not even smoke! Hope to see you again in Drummondville.

10/10 Excellent

Janice

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
It was a wonderful stay!
Stayed 1 night in Aug 2023
Response from Service client on 25 Aug 2023
Awesome Janice! Happy to hear. Hope to see you again!

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lot of problems to access the WIFI network.
Stayed 1 night in Aug 2023
Response from Service client on 18 Aug 2023
Thanks Robert for choosing our hotel and sharing your comments. Our WIFI network is brand new and very stable, this situation is strange. We can help you if you need assistance. Hope to see you again.

10/10 Excellent

Marc

Stayed 1 night in Aug 2023
Response from Service client on 15 Sept 2023
Merci Marc pour la note parfaite!

10/10 Excellent

nitin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023
Response from Service client on 25 Aug 2023
Thanks Nitin for the perfect rating!

8/10 Good

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was satisfactory. I heard rave reviews about Globe Trotter, but unfortunately was disappointed with the taste of our appetizer and main entree. However, the cocktails were delicious and my son's steak tartar was amazing! The room was fine, I only wish there was an extra blanket available since it got cold at night.
Stayed 1 night in Aug 2023
Response from Service client on 1 Sept 2023
Thanks Marjorie for choosing our hotel in Drummondville and rating us 4 out of 5. Your comments about our restaurant is very important to us. We always have extra blanket at the front desk. Hope to see you again.

4/10 Poor

Ana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room is small and very outdated. The bathroom is small. The sink was not in bathroom and was not working. The mattrasses were uncomfortable.
Stayed 1 night in Aug 2023
Response from Service client on 18 Aug 2023
Thanks Ana for choosing our hotel and sharing your comments. We're sorry to hear that your stay did not meet your expectations. We will continue to listen our guest for improving our products and services. We do have many type of room available so we have one for you. Hope to see you again!

10/10 Excellent

Scott

Stayed 1 night in Aug 2023
Response from Service client on 18 Aug 2023
Thanks Scott for the perfect rating!

8/10 Good

Christopher Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Service client on 18 Aug 2023
Thanks Christopher Joseph for sharing and rating us 4 out of 5.

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all super friendly and accommodated our English first language really well.
Stayed 1 night in Aug 2023
Response from Service client on 18 Aug 2023
Awesome Gareth! We're very happy that you enjoy your stay with us. Thanks for choosing and recommanding our hotel. Hope to see you again soon!

6/10 Okay

Michelle

Disliked: Cleanliness, staff & service
Nothing special but the beds are comfortable. The staff are not friendly and the rooms are not user friendly if you don’t speak French. Could not for the life of me figure out how to call the front desk and no one explained simple things like that at check in.
Stayed 1 night in Aug 2023
Response from Service client on 18 Aug 2023
Thanks Michelle for choosing our hotel in Drummondville. Our staff speak both language but maybe not as good as you. Feel free to call us anytime for services or other request. Hope to see you again.

10/10 Excellent

Monique

Stayed 1 night in Aug 2023
Response from Service client on 18 Aug 2023
Merc Monique pour la note parfaite!

10/10 Excellent

Maria, Hampden

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like staying here because it has a great restaurant and bar. The restaurant is open for breakfast also so no need to travel around to find something to eat prior to checking out. Very convenient.
Stayed 1 night in Jul 2023
Response from Service client on 18 Aug 2023
Awesome Maria! Thanks for choosing our hotel and for visiting our restaurant. We're glad that you enjoy your stay with us. Hope to see you again!