Let me start by offering a major caveat. The first three days we were at the hotel, the hotel was cleaning up from having its compound flooded. It was not obvious how rare an event or happens frequently due to poor construction. Had the hotel done anything to admit that it was having difficulty or to try accommodate the great inconvenience caused by the number of services made unavailable due to the flooding, I would likely rate the resort higher.
-The construction, as noted above, is of fairly low quality. After what seemed like heavy rain, there were buckets all over the lower two floors. The spa, indoor pool. patisserie, kids club, reception, were all closed for at least one day, several longer, the patisserie and reception never opened back up. The shower in our room flooded with every use. The drain was much higher than the lowest point in the shower and after a couple of minutes, it would flood the rest of the bathroom.
-The staff are fairly mediocre. I think this is likely poor management and training. The people at the reception were unhelpful any time we approached them. Room service didn't answer. There is no concierge service. The only help is a private taxi service with a desk in the lobby. They charged 100 euro to go anywhere.
-Note that the website uses architectural renderings instead of real pictures. The place is not as nice as the renderings.
-The kids club was staffed by a single, mostly inattentive (overworked and under-motivated) person.
"Not the holiday we expected. A Very Average Hotel!"
When I read reviews it´s normally the person is upset or is probably a contact from the hotel chain making it look good . I´m the upset one but am writing with a level head now we are home. I booked this holiday to Turkey ( the 3 of us have been 10+ times ) under the impression from the website and some write ups that it was going to be great for our family, especially our 5 yr Old daughter.How wrong I was! It´s impossible to go into every detail but if I was to say the 5 Star rating is "high" is a massive understatement! Our Initial room was on the 5th floor and had a view of the pools & ocean.However the idea of the nice view is killed by the apartments that look directly into the room and that at 8.30 pm the Entertainment starts and the noise from it was so loud it felt like we were part of the show subsequently we couldn´t get any sleep and moved to the front of the hotel . Where at 5.45 am the Prayers start everyday at the Mosque across the road.Seems this hotel is great if you are an insomniac!! The food is identical each day.The guys in the Spa are SOO over the top in their negotiations and don´t deliver.Viktoria and the kids club staff are great!The staff speak very little English and some are simply rude! The Beach is a pebbled one and really uncomfortable to enjoy - the pools however were nice in comparison.The hotel is stale and old and I wouldn´t recommend this to an enemy let alone a friend. Look elsewhere for a hotel guys and I hope this review helped.
*For these trips, trip savings is at least equal to the cost of the flight or hotel if booked separately. Note: For trips including flights, you will be charged by the airline for the flight, but your savings on the trip will equal the cost of the flight.