Thanks to Dan and the front of house staff for being so good-humoured and accommodating. Seriously: we struck up a rapport as we arrived and they checked in on us regularly throughout our stay. Great stuff.
"The hotel is great but the restaurant is terrible."
I wish the food in the restaurant was better. Wanted a nice sit down diner and choices were poor and seats were uncomfortable. Felt like it was made for bar food only. Ended up going out for dinner the second night. Bar also is expensive and closes early.
Stayed after USWNT soccer match, arriving at about 9:30. Hotel staff was outstanding with recommendations for somewhere to grab a late-night dinner. Room was perfect, comfortable and they had no issues with 1-hour later checkout while my wife and I got some work done in the morning.
Tom from Saratoga Springs, N.Y.
Rochesters only luxury boutique hotel features one of a kind newly renovated accommodations for even the most discriminating …More
Staff went out of their way in every aspect! I arrived and their shuttle was not available for two hours, they told the information desk clerk at the airport they would pay my cab fair to get me there ! Just great!! I get lost easily and asked to follow their shuttle driver back to return my rental, that happened right away and he was kind and went out of his way to assist me.
Very nice rooms, of course you know going in there is no elevator, so put the exercise to good use! I would stay here again!