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"Air conditioning did not work at all. Hard beds with springs everywhere. Pillows paper thin and was so bad needed to look for another hotel. Pictures were misleading."

"It was the worst hotel we ever have stayed. Air conditioner did not work. The manager, a pretty rude old woman, just said: open the windows. Don't come here. Even for free."

"Wonderful staff, good breakfast, nice room and spacious bathroom (with a tiny shower). I would have given 5 stars, except for the AC which I was unable to configure reliably. "

"Montecatini terme is beautiful Italian small town. The staff was very nice. My room was a bit dated but was nice enough. "

"Great welcome and friendliness of the team"

"Helpful staff, good location and lovely breakfast ... Some rooms need new furniture."

"Staff was very friendly and room was clean. Would stay again :)"

"It's more like a business hotel. Clean room."

"Very friendly , good location "

"Very nice and well managed hotel"

"Posizione ottima vicino la stazione e prezzo super competitivo. I signori alla reception molto cordiali e pronti a dare tutte le info necessarie. Ovviamente è una struttura storica, non aspettatevi chissà cosa a livello di qualità, comunque ha tutto il necessario."

"Friendly staff and amenities. "

"This is a full service SPA hotel. We did not have time to utilize all that it offered. The location was great, staff were helpful, the place was clean, and a good breakfast."

"Great stay for an excellent price and wonderful breakfast the next morning. Good views from our rooftop balcony made for a great evening and morning sit. The air-con works well, and I really enjoyed the unique shower arrangement (you have to unfold the shower enclosure from the wall) which gives you a spacious bathroom when you don't need the shower. The front desk and staff are very accommodating, and did their best with my inability to speak Italian! There is a nice children's park next door...

"Nice people work there !"

"Excellent breakfast, clean room and comfortable bed"

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"Camera pulita, colazione in camera con buona scelta"

"Everything was spot on! Loved every second of our stay. Amazing staff as well! Can't wait to come back. "

"Excellent hotel - Brilliant service and location 🙌"