Brisbane West Waterpark Holidays

Good property and nice staff. I liked that the lap pool is marked as being for laps only. There were only two problems: 1) there was always at least 1 elevator (out of 3) out of service and one day there were 2 out of service. This can lead to long lines and even longer waits in a 42-storey buidling. Elevators should be fixed immediately! 2) The welcome message (only AFTER booking) warned that there "may be some noise". Well, there were jackhammers going full throttle at 3am on some nights. I would check on this before booking. Also despite getting VIP access on Expedia I didn't receive any of the perks (bottle of wine and free upgrade). There's not much policing of who goes in and out of the building, I could almost swear the room next to me contained at least ten people judging by the number of times they slammed the front door - I also saw six people enter there one night. More pressure on that one poor elevator!

Very clean, signs of wear and tear in bathroom, but otherwise very good.

We have stayed here a few times now as a family and have always been very impressed with the service and facilities. We included our stay with the breakfast which is always worth the extra. Staff and valets are always nice and helpful. The rooms could use a little more polish on the fixtures and fittings but doesn't detract overall. Recommend for families and will visit again.

Check in was quick and simple, staff were incredibly nice. The pool was cleaned well and was crystal clear. Our room was spacious, clean and comfortable. Definately worth the price!

Very comfortable and big family room staff so friendly and splendid service .It can’t be any better than this.👍

Clean room, exceptional service

Disappointed that only one lift was working - waited for ages every time you required the lift because it was so busy. I also expected a mini bar in our room with drinks and snacks - I am pretty sure that every other time we have stayed at the Pullman there has been a mini bar. Also, every other time we have stayed we were gifted with complementary drink or coffee vouchers, but not this time.

Very comfortable and big family room staff so friendly and splendid service .It can’t be any better than this.👍

Good property and nice staff. I liked that the lap pool is marked as being for laps only. There were only two problems: 1) there was always at least 1 elevator (out of 3) out of service and one day there were 2 out of service. This can lead to long lines and even longer waits in a 42-storey buidling. Elevators should be fixed immediately! 2) The welcome message (only AFTER booking) warned that there "may be some noise". Well, there were jackhammers going full throttle at 3am on some nights. I would check on this before booking. Also despite getting VIP access on Expedia I didn't receive any of the perks (bottle of wine and free upgrade). There's not much policing of who goes in and out of the building, I could almost swear the room next to me contained at least ten people judging by the number of times they slammed the front door - I also saw six people enter there one night. More pressure on that one poor elevator!

We have stayed here a few times now as a family and have always been very impressed with the service and facilities. We included our stay with the breakfast which is always worth the extra. Staff and valets are always nice and helpful. The rooms could use a little more polish on the fixtures and fittings but doesn't detract overall. Recommend for families and will visit again.