Eastern Australia Romantic Holidays

Great location - just feels a bit tired

I didn't like that the weekend cleaning staff weren't very thorough. In room dining menu was scarce of meat dishes, but the food was delicious anyway. There was also a Sundays and public holidays surcharge on room service. However the room itself, was fantastic! The view was nice, the room and furniture were neat, tidy and clean. An in-room coffee pod machine with complementary pods and bottled water. The bed was extremely comfortable and luxurious. The staff were great and very helpful. Unfortunately there was no information upon/during booking about the gym and pool currently being under renovation. This was very disappointing as access to these facilities were at 2 seperate locations within an 800m radius of Ovolo. This was disclosed to me only at check-in.

I thoroughly enjoyed my stay at the Imperial Hotel. Staff are wonderful along with the food and entertainment. The room was spacious, relaxing, immaculate and was meticulously clean. I’d recommend the Imperial Hotel to anyone and I will be returning.

All good, I will return.

Very limited options at the Infinity restaurant considering the prices. The food looked great but was consistently disappointing. Very similar experience at the Salti restaurant. The pizzas were good though. It was also surprising that the resorts dedicated Tour and Activities desk weren't able to arrange activities for us. Instead, they advised us to call companies to arrange this ourselves. They didn't seem to appreciate that the "cheap local call" would mean having to buy a Roaming package for out mobiles, which was definitely not expected to be necessary when staying at the resort. Every day we were told the jetskis were either unavailable because it was too windy, or they were fully booked. However, the jetskis were parked up and unused, whilst we could see people from other resorts using jetskis on the water. There was clearly an issue with the management or operation of the service and it was very disappointing and frustrating to hear them being dishonest about it. Cocktails were expensive, very underwhelming, and the customer service was appalling. As there was very little else to do, due to the windy conditions and lack of jetskis, this could have been something fun for us and lucrative for them, but everyone missed out on the opportunity. Areas of the resort were very run down and derelict. Having somewhat splashed out on this rare treat for the family and not spared the expenses, it was very disappointing and did not live up to the reviews I'd read.

Great location - just feels a bit tired

I didn't like that the weekend cleaning staff weren't very thorough. In room dining menu was scarce of meat dishes, but the food was delicious anyway. There was also a Sundays and public holidays surcharge on room service. However the room itself, was fantastic! The view was nice, the room and furniture were neat, tidy and clean. An in-room coffee pod machine with complementary pods and bottled water. The bed was extremely comfortable and luxurious. The staff were great and very helpful. Unfortunately there was no information upon/during booking about the gym and pool currently being under renovation. This was very disappointing as access to these facilities were at 2 seperate locations within an 800m radius of Ovolo. This was disclosed to me only at check-in.

I thoroughly enjoyed my stay at the Imperial Hotel. Staff are wonderful along with the food and entertainment. The room was spacious, relaxing, immaculate and was meticulously clean. I’d recommend the Imperial Hotel to anyone and I will be returning.

Pool is good and neat water

I didn't like that the weekend cleaning staff weren't very thorough. In room dining menu was scarce of meat dishes, but the food was delicious anyway. There was also a Sundays and public holidays surcharge on room service. However the room itself, was fantastic! The view was nice, the room and furniture were neat, tidy and clean. An in-room coffee pod machine with complementary pods and bottled water. The bed was extremely comfortable and luxurious. The staff were great and very helpful. Unfortunately there was no information upon/during booking about the gym and pool currently being under renovation. This was very disappointing as access to these facilities were at 2 seperate locations within an 800m radius of Ovolo. This was disclosed to me only at check-in.

All good, I will return.

Pool is good and neat water

I thoroughly enjoyed my stay at the Imperial Hotel. Staff are wonderful along with the food and entertainment. The room was spacious, relaxing, immaculate and was meticulously clean. I’d recommend the Imperial Hotel to anyone and I will be returning.

It was the best experience I’ve had so far at a hotel. It was so quirky! There was a lady waiting at the door to greet us. The room was amazing and the staff just went the extra mile to help