Jersey Shore Mountain Holidays

The staff was great. Luis and my cleaning lady were very friendly and made my birthday trip special. The location was convenient to getting around on the subway. I was upgraded to a suite which was lovely. Everything was very clean. The room was large. The bathroom tiles could use a new grout and a bit of the wall paper was coming up on one panel, so a little refreshing there would be nice.

To have rich breakfast

We stayed there with two small children, and it was fantastic. The room was very spacious, and the bed with the curtain served as a little fort for them. The building seemed designed as an office building, so the floor was solid (soundproof), and the ceiling was high. A fully equipped kitchen with a large fridge was perfect! They also have a huge laundry room and a decent gym. The laundry room has some games, so kids can enjoy that too, and having laundry on site is extremely helpful with children. The shower area was a bit tricky, but as long as your kids can shower, it's all good. Well-thought-out design. In addition to all of that, the staff were very nice and helpful. Thank you so much! Wall Street is a great location for kids — our kids particularly enjoyed the playground at Battery Park, a nice indoor playground near NYSE, ferries to see the Statue of Liberty, taking one subway stop to visit the Transit Museum, and the tour bus we could hop on from Trinity Church, etc. Anyway, we highly recommend this hotel 👍

Housekeeping and Guest Services went above and beyond in hospitality and providing for all of our needs - even found a pot & pan for us to make eggs on the burner in our room! Excellent location with local transportation, shops and restaurants in the area. Room was quiet (except for the a/c, but this is normal for hotel heat/air conditioning systems) and very comfortable.

Staff were very helpful.

Great hotel helpful friendly staff will definitely be back

Hotel hits all the 5 star spots apart from 2 points. 1 - the rooms are not soundproof at all, and being able to hear the conversations in the room next door so clear that i could repeat what they were saying is not what i would expect. Second - the front desk staff are not as polished and committed to the level of service i would expect from a top end 5 star hotel. Doormen were top class. All in all it's a good hotel, but with so much choice in NY, i have stayed in better.

The customer service by the staff is consistently of a high standard. The porters and storage staffare especially helpful and knowlegeable. The hotel is very conveniently located with decent amenities.