Upolu Luxury Holidays

After visiting Fiji for the previous two years we decided to venture a little further this year to Samoa and chose the Sheraton due its location on the coast. We flew in super early in the morning and found the airport transfer a little confusing but eventually found our way to the resort in the early hours of the morning. When we arrived at our ground floor room we found it to be quite large and with beautiful views to the ocean only metres away. Breakfast was a nice buffet with plenty of choices. The made to order omelette was the highlight. Post breakfast, our days were spent splitting our time between the pool and nearby beach. We liked that there was plenty of umbrellas and lounges and it was relatively easy to order food and drinks this area. But we felt the resort could do with some more activities such as kayaks and ISUPs. The lunch and dinner menus were nice but we felt after a few days that it did become a little bit repetitive. We organised a full day trip through the front desk which wasn't cheap but ended up being one of the highlights of our trip. One thing I would advise people to be careful off is during the check-in process. We were overcharged by about $200aud and despite speaking to the manager twice, I got nowhere. So I would advise you to have really clear and easy read documentation regarding your booking and any extras and costs. I would also allocate some extra money as the conversion rate used by the hotel was much higher than what I could find.

Activities team were amazing.

This place is absolutely beautiful and in a great location. The views and beaches made it even more enjoyable. The food at both restaurants was very good quality and we enjoyed the variety. The complimentary buffet breakfast was great too. The wait staff were lovely and always greeted us with a smile however, we did find that when we dined at the restaurants at the resort, they didn’t come back at all to check if we needed anything (drinks etc) and I felt like I was being a bother when I did manage to get their attention. They were very quick to collect empty plates from the table but were gone before we had a chance to ask for anything else. We had issues with the hot water in our room (we had no hot water), however this was resolved the day after letting reception know. We were unable to get into the safe in our room and were advised only maintenance could open it for us. We were not advised how to change the code and instructions were not included in the booklet in the room. Our bathroom had a terrible smell when we arrived and it still smelt when we left. Because I have never been to Samoa, I am not sure if this is to be expected due to the heat. All in all, it was a wonderful holiday and i would choose to stay here again 😊

Great beach, nice pool. Friendly staff.

Coconuts was great, quiet and right on the beach

This place is absolutely beautiful and in a great location. The views and beaches made it even more enjoyable. The food at both restaurants was very good quality and we enjoyed the variety. The complimentary buffet breakfast was great too. The wait staff were lovely and always greeted us with a smile however, we did find that when we dined at the restaurants at the resort, they didn’t come back at all to check if we needed anything (drinks etc) and I felt like I was being a bother when I did manage to get their attention. They were very quick to collect empty plates from the table but were gone before we had a chance to ask for anything else. We had issues with the hot water in our room (we had no hot water), however this was resolved the day after letting reception know. We were unable to get into the safe in our room and were advised only maintenance could open it for us. We were not advised how to change the code and instructions were not included in the booklet in the room. Our bathroom had a terrible smell when we arrived and it still smelt when we left. Because I have never been to Samoa, I am not sure if this is to be expected due to the heat. All in all, it was a wonderful holiday and i would choose to stay here again 😊

Activities team were amazing.

Great beach, nice pool. Friendly staff.

Our family of 4 (2 teenage sons) stayed in the Deluxe over water ocean front fale. It was a clean and spacious room with a beautiful outlook over the water. The beds were very comfortable. There was an aircon unit and 2 ceiling fans which provided ample cool air in the evenings. We ate at the restaurant and the food and drinks were great value for money. The bbq and fire show night on Friday was great. Staff were lovely. The pool was refreshing. Even though it seens to be in the middle of nowhere ( about 45 mins from Apia) it has everything you need.

Activities team were amazing.

Great beach, nice pool. Friendly staff.