Dubai Coast Luxury Holidays

I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels: Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor

Great location and amenities

Great Stay and Thank you for Upgrade!

amazing hotel, steep price

Staying at Swissotel as a first timer was an unforgettable experience. Right from the Reception Desk, meeting with Mehzan (hope I got the name right) was so pleasant and welcoming. The team lead overseeing the Restaurant was a super nice guy. On our last day, we were served a tasty carrot, moist, flavorful, and packed with sweet, carroty goodness to say: “Good bye”, and on it was written; “See you soon”. That was so sweet and amazing. We’d sure be back soon. Thank you for your hospitality and warmth.

I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels: Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor

Great location and amenities

amazing hotel, steep price

Staff were polite but there were a some mixed information being given about the amenities. The Breakfast Service was fully occupied one morning and I was told that the same menu is avail on the Mezzanine level. When I got there only a partial menu was available and I was expexted to sit at the same table as othe families. Not happy considering how much I paid.

Staying at Swissotel as a first timer was an unforgettable experience. Right from the Reception Desk, meeting with Mehzan (hope I got the name right) was so pleasant and welcoming. The team lead overseeing the Restaurant was a super nice guy. On our last day, we were served a tasty carrot, moist, flavorful, and packed with sweet, carroty goodness to say: “Good bye”, and on it was written; “See you soon”. That was so sweet and amazing. We’d sure be back soon. Thank you for your hospitality and warmth.