Shutoken Luxury Holidays

The lounge amenities were excellent. The food and beverage offerings were abundant and of high quality. We were underwhelmed by our accommodations. We booked a Familia Suite B at considerable expense to discover that it was not a true suite at all; it was just one larger room with a kitchen area. It was disappointing. The second thing we disliked was the misleading so called free drink coupons they provided for their Sky Lounge. When we went to use them it turned out there was a 1000 yen per person charge to sit up there. We felt duped.

Lovely hotel. Didn’t stay long enough. Toilets were always clean. Wonderful staff.

Clean room and great service. Friendly staff was very helpful.

Great location. Great logistics (subway available without leaving the building). Great room. Great restaurants. Excellent service. I have stayed at the old Capitol Tokyu many times in the late 20th Century. But, that hotel is gone and a new one has been built in its place. In that sense it was new to me. We traveled as a family of three with our adult son. We chose a corner room with an extra bed provided. It was perfect for our needs. Before we even arrived we used the concierge to help us with some travel issues in rebooking a Shinkansen trip. They were quite helpful and the problem was resolved. From arrival to departure over 5 nights the staff was always attentive but never intrusive. We tried every restaurant the hotel had. They were all great. We spent each day exploring a different section of the city. Easy to do with the subway system an elevator ride away. Coming back to the hotel after a long day felt comforting and refreshing. We are now in Kyoto staying at a different brand hotel. Had we not stayed at the Capitol Tokyu first, this experience would feel great. And it is very good. But the Capitol Tokyu operates at another level.

The rooms are spacious, staff are very helpful and friendly. The hotel is closer to Shinagawa station, handy to 7-11 and other amenities

The lounge amenities were excellent. The food and beverage offerings were abundant and of high quality. We were underwhelmed by our accommodations. We booked a Familia Suite B at considerable expense to discover that it was not a true suite at all; it was just one larger room with a kitchen area. It was disappointing. The second thing we disliked was the misleading so called free drink coupons they provided for their Sky Lounge. When we went to use them it turned out there was a 1000 yen per person charge to sit up there. We felt duped.

Lovely hotel. Didn’t stay long enough. Toilets were always clean. Wonderful staff.

Great location. Great logistics (subway available without leaving the building). Great room. Great restaurants. Excellent service. I have stayed at the old Capitol Tokyu many times in the late 20th Century. But, that hotel is gone and a new one has been built in its place. In that sense it was new to me. We traveled as a family of three with our adult son. We chose a corner room with an extra bed provided. It was perfect for our needs. Before we even arrived we used the concierge to help us with some travel issues in rebooking a Shinkansen trip. They were quite helpful and the problem was resolved. From arrival to departure over 5 nights the staff was always attentive but never intrusive. We tried every restaurant the hotel had. They were all great. We spent each day exploring a different section of the city. Easy to do with the subway system an elevator ride away. Coming back to the hotel after a long day felt comforting and refreshing. We are now in Kyoto staying at a different brand hotel. Had we not stayed at the Capitol Tokyu first, this experience would feel great. And it is very good. But the Capitol Tokyu operates at another level.