Penang Island Beach Holidays

The shower in my room was broken, the safe didn’t work, the refrigerator didn’t work, the lotion dispenser was empty. 33 floor building, 3 lifts, one of which was broken, and the staff use the guest lifts as well. On my third night the battery in my door gave out so I couldn’t get in my room-which meant two trips to the lobby from one of the top floors, at close to 11 pm. Once the door was fixed, for reasons I still don’t understand, a random staff person showed up and rang the door at 11:30 pm. I don’t know what language he spoke-it wasn’t Malay, Thai, Chinese, English or French. After trying all those I gave up and made him leave. On a more positive note the bed was comfortable. But the hotel overall needs attention to the basics, maintenance is shockingly bad.

A lovely modern hotel with excellent and attentive staff. Would definitely stay again and breakfast was superb. Thank you!

The staff has been excellent. Courteous and friendly. Breakfast was great at the 2 properties

The room and bathroom was spacious and clean with good toiletries. The staff were helpful especially the porters with loading of bags. Great location next to shopping centres and close to town.

The room and buildings were beautiful. The service varied. Sometimes very good, sometimes stand offish but professional. The service at the poolside was a bit rude. Our request for napkins when we received some food was met with eye rolling for example. The food was 3/5. One exception was the afternoon tea which was wonderful.

The staff has been excellent. Courteous and friendly. Breakfast was great at the 2 properties

The room and bathroom was spacious and clean with good toiletries. The staff were helpful especially the porters with loading of bags. Great location next to shopping centres and close to town.

The room and buildings were beautiful. The service varied. Sometimes very good, sometimes stand offish but professional. The service at the poolside was a bit rude. Our request for napkins when we received some food was met with eye rolling for example. The food was 3/5. One exception was the afternoon tea which was wonderful.