Property entrance

Reviews of Hotel Florhof

3 out of 5
Hotel Florhof
Florhofgasse 4, Zürich

Reviews

9.4

Exceptional

Rating 10 - Excellent. 103 out of 132 reviews" "
Rating 8 - Good. 25 out of 132 reviews" "
Rating 6 - Okay. 2 out of 132 reviews" "
Rating 4 - Poor. 2 out of 132 reviews" "
Rating 2 - Terrible. 0 out of 132 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall feel and the outdoor seating area were great. The staff were wonderful and the food is excellent.
Stayed 3 nights in Jun 2022

6/10 Okay

Ramses

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property wasn’t very clean.
Stayed 1 night in Jun 2022

10/10 Excellent

paul

Stayed 2 nights in Apr 2022

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location - grand property- extremely clean beautifully finished - very helpful and welcoming staff -feels like staying in a house - highly recommend
Stayed 1 night in Mar 2022

10/10 Excellent

Margot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to be
Stayed 1 night in Jan 2022
Response from Hotel Florhof on 30 Jan 2022
Thank you very much! We are happy that you enjoyed your stay. Greetings from the Hotel Florhof

10/10 Excellent

Isabelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming gem
Fantastic location; walking distance to the city center; very charming hotel; super friendly staff. To be recommended! Loved it.
Stayed 2 nights in Sep 2021
Response from Team Florhof on 12 Sept 2021
Thank you so much for your kind words and your evaluation. We would be happy having you as our guest soon again in our Oasis. Best regards

10/10 Excellent

Thaddeus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and service team. Definitely will stay here next in Zurich
Stayed 1 night in Sep 2021
Response from Team Florhof on 12 Sept 2021
Thank you so much for your feedback. We would be delighted to welcoming you soon again with us. Kind regards

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel with such beautiful charm. Located right beside the old town tucked away in a quiet cobbled street. Breakfast was plentiful and we enjoyed our morning Prosecco sitting outside on the terrace. Would return again in a heart beat ❤️
Stayed 4 nights in Jul 2021
Response from Team Florhof on 17 Aug 2021
Dear Sara, thank you so much for your feedback and your kind words. We are very happy that you enjoyed your stay in our Oasis and would be delighted to welcome you soon again with us. Best regards, Team Florhof

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled to Hotel Florhof for business. It is conveniently located and the restaurant is wonderful! The staff were extremely helpful as well!
Stayed 3 nights in May 2021
Response from Team Florhof on 5 Jun 2021
Thank you very much for your feedback. We appreciate your kind words and would be delighted to welcome you soon again with us! Kind regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying at Hotel Florhof, and will stay there again.
Stayed 1 night in Feb 2020
Response from Team Florhof on 20 Feb 2020
Dear guest Thank you very much for your feedback. We are looking forward to welcoming you soon. Kind Regards Team Florhof

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Florhof Team on 18 Feb 2020
Herzlichen Dank für Ihre Bewertung und freundliche Grüsse vom Florhof

10/10 Excellent

Briana

Stayed 1 night in Dec 2019

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully charming small hotel in a nice location, adjacent a block from the bus and tram, and two blocks from beautifule Nuemarkt Street. All of the folks working at the Florhof were friendly, charming and helpful.
Stayed 1 night in Sep 2019
Response from Team Florhof on 1 Oct 2019
Dear James Thank you very much for your review and the kind words. We would be glad to welcoming you again at the Hotel Florhof. Kind Regards

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Team Florhof on 23 Sept 2019
Thank you very much for evaluation. We appreciate your feedback and would be happy to welcome you soon again with us. Kind regards

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Team Florhof on 15 Sept 2019
Dear Roberto, thank you very much for your evaluation. We would be delighted to welcoming you soon at our Hotel. Kind Regards Team Florhof

10/10 Excellent

Tatiana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Team Florhof on 23 Jul 2019
Dear Tatiana Thank you very much for your feedback. It was a pleasure to having you at the Florhof. We hope you had a good jorney back home and we would be delighted to welcoming back. Best Regards

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Team Florhof on 7 Jul 2019
Dear Amy, thank you very much for your evaluation. We would be glad to welcome you soon again at the Hotel Florhof. Kind Regards

10/10 Excellent

sahaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at the Florhof many times over the years, and despite several changes in ownership, I still find it a goto place in Zurich. This time did not disappoint. Their restaurant is especially remarkable.
Stayed 4 nights in May 2019
Response from Florhof Team on 31 May 2019
Dear Sahaon, thank you very much for your feedback and for sharing your impressions with us. We are happy to hear that you felt in good hands with our Team and that you have enjoyed the good service and the restaurant. Thank you for those kind words. It would be a pleasure having you as our guest soon again. Kind regards from the Florhof Team

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from the Hotel Florhof Team on 31 May 2019
Dear Barbara, thank you very much for having taken the time to share your experience and for your evaluation. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2018
Response from Florhof Team on 18 May 2019
Thank you very much for your evaluation. We would be deligthed to welcoming you again at our hotel. Best Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely and the staff friendly and accommodating . We liked the location. On the down side, the breakfast was the same every morning and nothing hot. We were there 6 nights so it got a bit old. A bit more in hospitality would have been nice. There was no coffee or tea available in your room. You had to go down and get it in the library/bar and then it was added to your bill. It would have been nice if there was a social opportunity with wine and cheese as there are at many other hotels.
Stayed 7 nights in Apr 2019
Response from Das Florhof Team on 3 May 2019
First of all, we would like to thank you for having taken the time to write this review. We constantly are working on improving our guest satisfaction. We appreciate your kind words and your inputs. For several reasons we have decided to offer a continental breakfast buffet without any hot dishes. Also, we only have tea and coffee facilities in our 2 junior suites as in some of the rooms there is no place for tea and coffee facilities. We decided therefore to have none instead of having some rooms with and some without. But we fully understand your point of view - and we also have realized that a guest that stays a longer time (most of our guests just stay 1-2 nights) have other needs and expectations. We took note of your inputs and we will discuss them internally and find individual solutions for long stay guests. We would be delighted having you as our guests soon again. We send our warmest greetings, your Hotel Florhof Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Have previously used this lovely hotel in Zürich , booking my clients there during the Jewellery Fair. Excellent choice.
Stayed 1 night in Mar 2019
Response from Das Florhof Team on 4 Apr 2019
Thank you very much for your feedback and for having chosen our oasis in the heart of Zurich. We appreciate your kind words and would be delighted welcoming you soon again with us. Kind regards from the Florhof Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mix of old and new was great and very well put together.
Stayed 3 nights in Mar 2019
Response from Das Florhof Team on 23 Mar 2019
Thank you very much for having taken the time to share your impressions. It is nice to read that you liked the Hotel Florhof and we hope to have the pleasure welcoming you soon again with us. Kind regards

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Das Florhof Team on 4 Apr 2019
Thank you very much for your evaluation. It would be a pleasure welcoming you soon again with us!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Team Florhof on 31 Jan 2019
Dear Thomas Thank you very much for your evaluation. We would be delighted to welcoming you again at our hotel. Kind Regards

8/10 Good

Caoimhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location!
Stayed 1 night in Jan 2019
Response from Team Florhof on 31 Jan 2019
Dear Caoimhe Thank you for your evaluation. We would be glad to welcoming you again at our hotel. Kind Regards

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Classical hotel housed in an old building near the Kunsthaus. Staff are excellent. Clean with parquet wood floors in the bedroom. Marked it down slightly as there was a blue soap mark on the bathroom wall. Curtains are a little flimsy so let in a bit of light. Very comfortable otherwise and will definitely return to the Florhof as it represents good value. Room size was good with Rituals toiletries in the well lit bathroom
Stayed 1 night in Jan 2019
Response from Team Florhof on 2 Feb 2019
Dear Sir or Madam Thank you very much for your feedback. We are happy to read that you liked the location near the olt town and the Kunsthaus and enjoyd your stay in the Florhof despite the soap mark and curtains. We do apologize for the lack of attention while checking your room. We would be delighted to welcoming you again at the Florhof. Kind Regards

10/10 Excellent

Anon, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An elegant small hotel, with a welcoming atmosphere and distinctive decor, well-placed for the Kunsthaus and the Old City.
Stayed 1 night in Nov 2018
Response from Das Florhof Team on 27 Nov 2018
Dear Anon, thank you very much for having taken the time to share your experience and for your kind words. We are happy to hear that you felt comfortable during your stay in our Hotel Florhof and that you have appreciated the advantages of the location. We would be delighted to welcoming you again with us during your next stay in Zurich. Best regards from the Hotel Florhof Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cicrumspection and frienliness of staff is exceptional.
Stayed 5 nights in Nov 2018
Response from Florhof Team on 21 Nov 2018
Thank you very much for your kind review. We hope to have the pleasure to welcoming you soon again with us and wish you a very good time. Kind regards

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The room size was miniscule for a "Medium size" room. The staff was excellent, but this hotel was ridiculously overpriced and probably the worst value for a hotel I have ever stayed at. I chose it for its location in the neighborhood of my Swiss friend, but was extremely disappointed in the facility. The room rates should be at least half of what they charge, even for Switzerland. No value at all here.
Stayed 2 nights in Oct 2018
Response from Das Florhof Team on 22 Nov 2018
Thank you for your feedback and for sharing your experience. We are very sorry to hear that you were disappointed and that we have not met your expectations due to the price of our rooms. We do understand your point but we could definitely not offer the service, the complimentary breakfast as well as many other small details like bathrobe, slippers, 5* quality towels and beds and others if we would sell the rooms for half the price. We always give our best to satisfy our guests and to fulfil their wishes to provide them the most enjoyable stay and service. We are happy to hear that you felt in good hands with our Team and that you have enjoyed the good service. Thank you for those kind words. Please be assured that we take your feedback seriously and that we are planning also on creating more attractive packages for our guests. Kind regards from the Hotel Florhof Team

10/10 Excellent

Fi, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in a great location.
Stayed here with my daughter for the weekend. Charming hotel within walking distance of the old town. Very good evening meal and breakfast. Character bedroom with comfortable bed and decent bed linen. Pretty courtyard for outside dining in the summer. Very attentive staff, who went the extra mile. Provided very good gluten free food. Would like to stay again.
Stayed 2 nights in Oct 2018
Response from Team Florhof on 27 Oct 2018
Dear Fi Thank you very much for your review. It is nice to read that you liked the Hotel Florhof as well as the city of Zurich. There are lots of activities to do and lots to discover. We always give our best to satisfy our guests and to fulfill their needs. We would be glad to welcoming you and your daughter again, why not in the summer so that you can enjoy a diner on our terrace. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was lovely. We arrived late (~9:30/10) and they kept the kitchen open for us to have a late dinner upon arrival. The room was comfortable and the location was super convenient to the old town. It was lovely.
Stayed 1 night in Oct 2018
Response from Team Florhof on 27 Oct 2018
Thank you very much for the nice review. We are happy to read that you enjoy your stay at the Hotel Florhof and that you liked the location. We would be delighted to welcoming you again Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was incredibly nice, the room was very pretty and clean, and the location was very walkable. Would both recommend and stay here again.
Stayed 2 nights in Sep 2018
Response from Team Florhof on 29 Sept 2018
Thank you very much for your feedback. It is nice to read that you enjoy your stay at the Hotel Florhof and in Zurich. We would be glad to welcoming you again. Kind Regards

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
I stayed at the Florhof over half a century ago as a child with my mother. I was delighted with the new renovations and the commitment of the management and staff.
Stayed 2 nights in Sep 2018
Response from Team Florhof on 15 Sept 2018
Dear Frances Thank you for sharing your impressions with us. It was a pleasure to having you as a guest. We are happy that you enjoyed your stay. We would be glad to welcome you again at the Hotel Florhof. Kind Regards

8/10 Good

Verified traveller

Great loccation
Great location in Old City. Quaint property. Unfortunately, I booked the wrong night. And arrived a day late! The hotel was full and could not accommodate us. However, the desk clerk was gracious, found us another hotel, and rang for a cab. Excellent customer service!
Stayed 1 night in Aug 2018
Response from Team Florhof on 5 Sept 2018
Dear Sir or Madam We hope that you could enjoy your staying in the other hotel as well as the city of Zurich. We would be delighted to welcoming you at our hotel the next time that you are visiting Zurich. Kind Regards Team Florhof

10/10 Excellent

Jeffrey

Hotel Florhof was amazing - staff fantastic: courteous, knowledgeable. Room nice for three of us. Breakfast inside or out - really nice! Location to Zurich Old Town was blocks away. Easy to leave car and go wonder around, walk the bridges, stop for coffee, find a bite to eat, etc. I would definitely return to this hotel.
Stayed 2 nights in Aug 2018
Response from Team Florhof on 5 Sept 2018
Dear Jeffery Thank you for having taken the time to share your impressions. We will share the Feedback with the staff. They will be very happy to hear about it! We would be glad to welcoming you again at the Hotel Florhof. Kind Regards Team Florhof

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Florhof
Nice hotel near where I needed to be.
Stayed 4 nights in Jul 2018
Response from Your Florhof Team on 14 Aug 2018
Dear Cheryl thank you for your Feedback. We appreciate that you took the time to share it. We hope we will have the pleasure to welcoming you soon again with us Kind regards

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night getaway!
I had seen this hotel during my last trip to Zurich & decided to give it a try. Beautiful older building and fantastic level of service. Breakfast served outside on the terrace. The room was spotlessly clean and quiet. Excellent level of service! Tram to central train station stops about 1 block away!
Stayed 1 night in Jul 2018
Response from Your Hotel Florhof Team on 7 Aug 2018
Dear Susan thank you very much for having taken the time to share your experience. We truly appreciate your comments and hope to have the pleasure welcoming you soon again here at Hotel Florhof

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service! Nice, traditional hotel. Easy to reach by public transport.
Stayed 1 night in Jul 2018
Response from Your Florhof Team on 7 Aug 2018
Dear guest many thanks for your kind review. We truly appreciate that and hope you will soon have the time to stay with us again. Have a wonderful summertime

10/10 Excellent

Stephen, Scottsdale, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet, but great location... large, comfy rooms with nice décor - very "non-hotel-ish," responsive, warm staff... while not cheap this place can't be beat for bang-for-the-buck
Stayed 1 night in Jul 2018
Response from your hotel florhof team on 7 Aug 2018
Dear Stephen it was a pleasure having you with us. We truly appreciate that you took the time to share your Feedback. We hope having the pleasure welcoming you soon again with us and wish you a wonderful time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, quiet, yet still close to the centre of town. Nice Spacious rooms and very clean.
Stayed 2 nights in Jun 2018
Response from Your Florhof Team on 14 Aug 2018
Thank you for having taken the time to share your experience. It was a pleasure having you with us Kind regards

10/10 Excellent

David, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
The hotel is in a great location, close enough for a short walk to the old town but in a quiet neighborhood. The hotel is beautifully maintained, the rooms are very clean, and the breakfast was very nice. The staff is extremely friendly and always eager to help. We loved our stay and would definitely come back again!
Stayed 2 nights in May 2018
Response from Team Florhof on 27 Oct 2018
Dear David Thank you very much for your feedback. It is nice to read that you enjoyed your stay at the Hotel Florhof. We would be delighted to welcoming you again. Kind Regards

4/10 Poor

Christoph

Disliked: Staff & service, room comfort
No AC
Response from Hotel Florhof team on 8 May 2018
Dear Christoph thank you for having taken the time to write a short review. We are a historical protected building and therefor have no possobility of installing any A/C. We hopte that we will have the pleasure welcoming you soon again also without AC. Best regards from Zürich

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Response from you Hotel Florhof team on 13 Apr 2018
Thank you and it we hope to have the pleasure welcoming you soon again

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and great service, room was a bit hot. Free breakfast but no eggs, only hard boiled. Lovely area a tiny bit out of the way, but very clean and beautiful relaxing hotel. Had welcome drinks which was great
Response from your hotel Florhof team on 13 Apr 2018
Dear Julie thank you very much for having taken the time to share your experience. We hope to have the pleasure welcoming you soon again with us

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean and convenient gem in Zurich
I booked one night at Hotel Florhof on Hotels.com based on reading the reviews, which were generally positive but relatively few in number. When I got to the hotel, I was immediately impressed by the "family-run" feel of the place. The reception was very nice and friendly. When I got to my room, I was immediately struck by how absolutely clean the room was. The floors, instead of being gross carpet, are very nice blonde oak hardwood. The linens were spotless and the entire place just looked clean. The bathroom is stocked with very nice Kiehl's products. In terms of location, the hotel is a little outside the old city, but very convenient to the city center where I was going. My colleague and I ate in the hotel's restaurant that evening, and it was excellent. I enjoyed the venison, which was cooked perfectly. They also have a small but nice selection of Swiss wines. The only drawback was the internet. The internet was, at least during my stay, painfully slow and would often drop entirely. No doubt this was an irritation. Overall, however, I enjoyed my stay so much I booked two more nights for my upcoming return visit to Zurich. Highly recommended.
Stayed 1 night in Oct 2017
Dear Mark thank you so much for having taken the time to share your experience. We do apologize for the slow Internet and are already in contact with the Company in order to improve this as we are Aware that it can be too slow sometime. We hope to have the pleasure to welcoming you soon again best regards from the Florhof team

10/10 Excellent

R Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint, Historic Hotel in Zurich
If you're looking for a charming, historic hotel in central Zurich it would be hard to do better than Hotel Florhof. It's located in a quiet corner of a side street yet is central enough to be a short walk to the shops and restaurants of the river and old town. The room was well appointed and had plenty of historic charm, as did the rest of the building. The staff was very courteous and helpful, and the included breakfast was very well done. For a 3-star hotel the Florhof offers a great value and I highly recommend it for a romantic stay in Zurich.
Stayed 2 nights in Sep 2017
Dear Bradley thanky you so much for having taken the time to share your experience. We truly hope having the pleasure to welcome you soon again here - in your Zurich home. Warm regards from Switzerland Your Florhof team

10/10 Excellent

Grant, Canberra Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quiet city location
The hotel location was excellent, in the old part of the city and very quiet. There is easy access to all parts of the city and I would highly recommend this hotel.
Stayed 2 nights in Sep 2017
Response from Isabelle Zeyssolff on 14 Nov 2017
Dear Grant thank you very much for you nice feedback. We hope that you will have the time to come and visit us soon again - we would be very happy to welcome you soon again here at hotel Florhof - warm regards from the entire Hotel Florhof Team

10/10 Excellent

George , Fort Worth, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My home in Zurich
I come to Zurich for the art museum so the Florhof is the natural choice for me. i've stayed here for more than 20 years and it keeps getting better. On this visit we had dinner in the hotel restaurant and it was boh impressive and delicious.
Stayed 2 nights in Sep 2017
Response from Isabelle Zeyssolff on 14 Nov 2017
Dear George thank you so much for having taken the time to share your experience. We are touched by your words, and hope to have the pleasure welcoming you here in your Zürich home many more times ! Have a wonderful festive season, warm regards from the entire Team

10/10 Excellent

Roger , San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel
Everything was wonderful from start to finish. One of the main things we liked is that we had off street parking right next to the front door of the hotel. The front desk staff spoke perfect English and were always exceptionally helpful. An exceptional value in a very expensive city.
Stayed 2 nights in Aug 2017