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Reviews of Bardessono Hotel and Spa

5 out of 5
Bardessono Hotel and Spa
6526 Yount Street, Yountville, CA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 442 out of 512 reviews" "
Rating 8 - Good. 47 out of 512 reviews" "
Rating 6 - Okay. 11 out of 512 reviews" "
Rating 4 - Poor. 8 out of 512 reviews" "
Rating 2 - Terrible. 4 out of 512 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

mike

Liked: Amenities
Great Service!
Stayed 1 night in May 2024
Response from Alain on 16 May 2024
Mike,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alain on 9 May 2024
Laura,Thank you very much for staying with on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay, beautiful property. Walking distance to excellent restaurants and short drive to all the winners.
Stayed 4 nights in Apr 2024
Response from Alain on 25 Apr 2024
John,Thank you very much for staying with us on your recent visit to Napa Valley.We are glad to know that you enjoyed your stay and our location.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Cristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was A and staff were so kind and great.
Stayed 2 nights in Apr 2024
Response from Alain on 8 Apr 2024
Cristen,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

6/10 Okay

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities and room condition we subpar for a 5-star hotel. Mold in shower. Ants in bathroom. Window in bathroom slightly ajar/open. Staff said they would send someone to pick up my room service tray immediately. No one came ever. And no one picked it up outside of my room. BEWARE: an extra $72/night destination fee is charged upon checkout. Definitely not worth a stay here. There are much better places in the area.
Stayed 2 nights in Mar 2024
Response from Alain on 3 Apr 2024
Melissa,Thank you very much for staying with us on your recent visit to Napa Valley. We are sorry to learn that this was your experience and apologize for any inconvenience. We appreciate you alerting us to your concerns as this feedback provides us with an opportunity to continue to enhance our service and offerings. We will reach out to you directly for further follow up.SincerelyAlain NeguelouaGeneral Manager

10/10 Excellent

Rishi, Cleveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really exceptional experience. Beautiful property. The morning coffee was a nice touch. Every staff member we had contact with was incredibly welcoming and helpful. Truly looking forward to our next visit. The location is phenomenal.
Stayed 2 nights in Mar 2024
Response from Alain on 1 Apr 2024
Rishi,Thank you very much for staying with us on your recent visit to Napa Valley. We are glad you enjoyed your experience, our location, and especially the service provided by our wonderful team.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Nava

Stayed 1 night in Mar 2024
Response from Alain on 25 Apr 2024
Nava,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
AMAZING !!!!
Stayed 1 night in Mar 2024
Response from Alain on 1 Apr 2024
Juan,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Dangelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Alain on 22 Feb 2024
Dangelo,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Allen, Colma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alain on 22 Feb 2024
Allen,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Kaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely wonderful and accommodating. One of the best hotel stays I’ve ever had!
Stayed 1 night in Feb 2024
Response from Alain on 22 Feb 2024
Kaela,Thank you very much for staying with us on your recent visit to Napa Valley.We are happy to know that you enjoyed your stay and service provided by our wonderful team.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities
We thought this places was going to be over the top but ended up having a room that A/C didn’t work properly as well as the blinds on the room. It was our anniversary and honestly for them not to acknowledge that was very bad customer service. We stayed at a smaller hotel the day prior and they gave us a bottle of wine and left a card stating happy anniversary. It’s the little things that make a big difference.
Stayed 2 nights in Feb 2024
Response from Alain on 22 Feb 2024
Eric,Thank you very much for staying with us on your recent visit to Napa Valley. We apologize for the items not working properly in your room and for not acknowledging your special anniversary. We appreciate you alerting us to your concerns as they provide us an opportunity to enhance our service and offerings. We will reach out to you directly for further follow up and hope to welcome you back.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Kaori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alain on 20 Feb 2024
Kaori,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alain on 22 Jan 2024
Joseph,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Yuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Yountville. We love not only everything about the our room and service ( free mini bar is so good for the family) but also Lucy the restaurant, the food is heavenly.
Stayed 1 night in Dec 2023
Response from Alain on 22 Jan 2024
Yuan,Thank you very much for staying with us on your recent visit to Napa Valley.We are glad to know you enjoyed the accommodations, amenities, and Lucy Restaurant.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Hon, Fremont

Stayed 1 night in Dec 2023
Response from Alain on 22 Jan 2024
Hon,Thank you very much for staying with us on your recent visit to Napa valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

DAVID

Stayed 3 nights in Dec 2023
Response from Alain on 4 Jan 2024
David,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

4/10 Poor

Rikyah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Before I booked my reservation, I was unaware that the pool and amenities were closed, and had I known, I would've booked elsewhere. When the concierge at the front desk relayed this information she looked at me in disgust. The manage, Nick, was also very apathetic as opposed to how I witnessed him treating white people from London. It was okay. Not worth 3k for 3 nights.
Stayed 3 nights in Dec 2023
Response from Randy Holcomb on 28 Dec 2023
Thank you for staying with us and for providing your feedback which allows us an opportunity to improve our service and offerings.We will reach out to you directly to learn more about your experience.

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We make the short trip from the EB to Yountville several times a year and each time it's wonderful. The property, the team, the artwork and the vibe makes for a wonderful experience each and every time.
Stayed 2 nights in Dec 2023
Response from Alain on 25 Dec 2023
Dan,Thank you very much for staying with us on your recent visit to Napa Valley.We are glad you enjoyed the property, the service provided by our exceptional team, and artwork by Andrea Schwartz Gallery.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Words cannot say what a wonderful experience we had. All the staff we encountered from the check in , valet, person who walked us to the room and all the staff around the property, everyone was very nice. Special shout out to the front desk and valet, I wished I remembered all your names but you were all great. You have become one of our favorite hotels to stay in! Area was great , rooms and beds huge and comfortable, free bikes to use and valet was always quick and kept you hydrated !! Stay here on your next adventure. You will feel like you traveled someone far. We wished we were able to stay here longer!!
Stayed 1 night in Dec 2023
Response from Alain on 25 Dec 2023
Cindy,Thank you very much for staying with us on your recent visit to Napa Valley.We are delighted to know that you enjoyed your experience, our location, amenities and the service provided by our wonderful team.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Dan

Stayed 1 night in Dec 2023
Response from Alain on 22 Jan 2024
Dan,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Jerome Prakash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily one of the best places to stay in Yountville
Stayed 3 nights in Nov 2023
Response from Alain on 28 Nov 2023
Jerome Prakash,Thank you very much for staying with us on your recent visit to Napa Valley.We are happy to know that you enjoyed your stay and look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Alain on 17 Dec 2023
Adam,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

8/10 Good

RUBING

Liked: Staff & service, amenities
Not as good as the picture shows. Nice landscaping but not as in the room. Basic renovation and some wear and tears.
Stayed 2 nights in Nov 2023
Response from Alain on 16 Nov 2023
Rubing,Thank you very much for staying with us on your recent visit to Napa Valley.We appreciate your feedback as this provides us with an opportunity to improve our services and offerings.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Alain on 13 Nov 2023
Henri,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property. Service was next level. I’ll be back many more times.
Stayed 1 night in Oct 2023
Response from Alain on 6 Nov 2023
Craig,Thank you very much for staying with us on your recent visit to Napa Valley.We are glad to know that you enjoyed our property, especially the service provided by our exceptional team.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. Everything at the resort was great!
Stayed 5 nights in Sep 2023
Response from Alain on 10 Oct 2023
Timothy,Thank you very much for staying with us on your recent visit to Napa Valley.We are happy to know that you enjoyed your stay and we look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Timothy

Stayed 3 nights in Sep 2023
Response from Alain on 23 Oct 2023
Timothy,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Guangchuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First-time luxury hotel experience in my life out of my own pocket for our anniversary. Environment, service and everything is great. Just felt too expensive for me. But I have to admit that too expensive is my problem, not hotel's problem. I wish someday in the future I can earn more money and spend more time with beloved ones in Bardessono, like those low-key rich people.
Response from Alain on 24 Sept 2023
Guangchuan,Thank you for staying with us on your recent visit to Napa Valley.We appreciate you taking the time to share your feedback and are happy to know you enjoyed your experience.We look forward to welcoming you back to Bardessono.SincerelyAlain NeguelouaGeneral Manager

10/10 Excellent

Joseph, Aptos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel.
Stayed 1 night in Jul 2023
Response from Alain on 22 Sept 2023
Joseph,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Alain on 20 Sept 2023
Adrian,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Yuji

Stayed 1 night in Sep 2023
Response from Alain on 26 Sept 2023
Yuji,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Augusto

Stayed 3 nights in Aug 2023
Response from Alain on 18 Sept 2023
Augusto,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our stay, every staff member was focused on making our stay more memorable. Would recommend and definitely go back.
Stayed 1 night in Aug 2023
Response from Alain on 22 Aug 2023
John,Thank you very much for staying with us on your recent visit to Napa Valley.We are happy to know you enjoyed your visit, especially the service provided by our exceptional team.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Corinne S

Travelled with family
Liked: Amenities
The best service eeeeeeever!!!! The hotel staff went above and beyond for my wife and i. They finish sentences with "is their anything else I can do for you sir" 👏 so many great qualities that I can't mention them all. Not 1 flaw, thanks burdessono for an amazing anniversary vacation
Stayed 3 nights in Aug 2023
Response from Alain on 11 Aug 2023
Corinne S,Thank you very much for staying with us on your recent visit to Napa Valley.We are happy to know you enjoyed your stay especially the service provided by our exceptional team.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff and service! Rooms are very comfortable. Will definitely be back
Stayed 1 night in Jul 2023
Response from Alain on 3 Aug 2023
Karina,Thank you very much for staying with us on your recent visit to Napa Valley.We are happy to know that you enjoyed your visit, the accommodations, and especially the service provided by our wonderful team.We look forward to welcoming you back to Bardessono. Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Samantha

Stayed 2 nights in Jul 2023
Response from Alain on 17 Jul 2023
Samantha,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

YAUH

Liked: Cleanliness, staff & service, property conditions & facilities
High quality of hotel staffs and services.
Stayed 1 night in Jul 2023
Response from Alain on 13 Jul 2023
Yauh,Thank you very much for staying with us on your recent visit to Napa Valley.We are happy to know that you enjoyed your stay and the service provided by our exceptional team.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Ester

Liked: Cleanliness, staff & service, property conditions & facilities
quiet
Stayed 2 nights in Jun 2023
Response from Alain on 27 Jun 2023
Ester,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

8/10 Good

Yufeng

Stayed 2 nights in Jun 2023
Response from Alain on 20 Jun 2023
Yufeng,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Christopher

Stayed 2 nights in Jun 2023

10/10 Excellent

Ameet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Alain on 20 Jun 2023
Ameet,Thank you very much for staying with us.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Teke

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Alain on 16 Jun 2023
Teke,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Zachary, Pegram

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful property. Extremely relaxing, first class.
Stayed 1 night in Jun 2023
Response from Alain on 14 Jun 2023
Zachary,Thank you very much for staying with us on your recent visit to Napa Valley.We are glad that you enjoyed your stay and we look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Serena

Stayed 2 nights in Jun 2023
Response from Alain on 2 Jul 2023
Serena,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Melissa

Stayed 2 nights in Jun 2023
Response from Alain on 12 Jun 2023
Melissa,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

4/10 Poor

Danielle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is centrally located in Yountville. The grounds are well maintained and the landscaping in beautiful. The rooms are larger than a standard hotel room and have private patios. During our stay, the electricity went out for 40 minutes. The entire hotel was dark. There was no staff available to speak with neither by phone or in person. The hotel phones did not work, so we couldn’t call the front desk and when we used our cell phones to call the hotel, the hotel’s phone system was down. Given the nightly rate of this hotel, I would expect better service.
Stayed 1 night in Jun 2023
Response from Alain on 12 Jun 2023
Danielle,Thank you very much for staying with us on your recent visit to Napa Valley.We are sorry that the Town of Yountville lost power during your visit and apologize for any inconvenience as a result. We appreciate your feedback as it provides us with an opportunity to improve our services and product.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Monica, Tarzana

Stayed 1 night in Jun 2023
Response from Alain on 23 Jun 2023
Monica,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager

10/10 Excellent

Ryan

Stayed 2 nights in May 2023
Response from Alain on 22 Jun 2023
Ryan,Thank you very much for staying with us on your recent visit to Napa Valley.We look forward to welcoming you back to Bardessono.Sincerely,Alain NeguelouaGeneral Manager