Suite | Private kitchen
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Reviews of Capital Suites Yellowknife

2 out of 5
Capital Suites Yellowknife
100 5603 50th Ave, Yellowknife, NT

Reviews

6.8
Rating 10 - Excellent. 28 out of 167 reviews" "
Rating 8 - Good. 51 out of 167 reviews" "
Rating 6 - Okay. 47 out of 167 reviews" "
Rating 4 - Poor. 30 out of 167 reviews" "
Rating 2 - Terrible. 11 out of 167 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Parking could be improved by better identifying stalls
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Clean place housekeeping everyday too
Stayed 3 nights in Apr 2023
Response from Newton on 17 Apr 2023
Thank you for taking the time to share. I will share with my team.

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

4/10 Poor

hiedi

Business traveller
Disliked: Cleanliness, staff & service
Security did not go check out car alarms going off, when went out two people with flash lights checking out guests vehicles. Intoxicated guests outside the hotel yelling. domestic going on in the hotel on one night about 4am.
Stayed 4 nights in Mar 2023

4/10 Poor

Melanie

Travelled with partner
Liked: Staff & service
Room was tiny, needed updating. Very very loud guests all night long. Staff were friendly.
Stayed 1 night in Feb 2023
Response from Newton on 24 Feb 2023
Thank you for your feedback. I am sorry you had loud neighbors on the night of your stay.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Great location!
Stayed 4 nights in Jun 2022
Response from Newton on 27 Jun 2022
Thank for staying with us and taking the time to share.

2/10 Terrible

Charyl

Liked: Staff & service
This room I was given looked nothing like the pictures online for the suites. I had specifically wanted to stay here for the kitchen and my suite in fact did not have one and it was so small I could barely walk around my bed. There was a microwave and mini fridge in the corner. Best to update pictures for prospective clients as the suites DO NOT look like these online pics!
Stayed 2 nights in Apr 2022
Response from Newton on 10 May 2022
Your comments suggest you were attracted to our 1 bedroom suites but you booked a standard room. I am not sure what caused this error, but i am sorry for it.

4/10 Poor

Tianna

Liked: Cleanliness
Disliked: Amenities
I didn’t like that the internet was barely working and I needed the internet the night I stayed there. I ended up having to leave to find internet. Which was very disappointing.
Stayed 1 night in Mar 2022
Response from Newton on 14 Mar 2022
I am sorry to hear you had challenges connecting to the Internet. We do have technician available 24 hrs. each day who have been able to assist in these cases in the past.

10/10 Excellent

micheal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and walking distance from downtown.
Stayed 2 nights in Mar 2022
Response from Newton on 14 Mar 2022
Thank you for taking the time to share.

6/10 Okay

Buddy

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Parking is very poor, was not very clean
Stayed 3 nights in Jan 2022
Response from Newton on 14 Mar 2022
Your feedback is noted. Thank you for sharing

10/10 Excellent

Thomas

Stayed 1 night in Dec 2021
Response from Newton on 25 Jan 2022
Thank you for taking the time to give us feedback

2/10 Terrible

Meranda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2021
Response from Newton on 25 Jan 2022
I am sorry your experience did not meet your expectations. We Aim to please and to make everyone feel welcome.

2/10 Terrible

Alphin

Travelled with partner
Disliked: Cleanliness, staff & service
Staffs are not nice. Not welcoming
Stayed 1 night in Dec 2021

4/10 Poor

Mary

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2021
Response from Newton on 27 Jul 2021
Thank you for taking the time to give us some feedback

8/10 Good

MaryJane

Stayed 1 night in Jul 2021
Response from Newton on 12 Jul 2021
Thank you for choosing to stay with us and for taking the time to share your comments. We look forward to serving you again.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Front desk guy was out front smoking a joint when I showed up. Waited 5 minutes at the front desk for him to finish. Credit card machine wasn't working so he wanted to write down my card details on a sticky note. That wasn't going to happen. Gave me the wrong type of room. Fridge wasn't plugged in and reeked. And at 2:30 in the morning somebody opened the room door, obviously somehow had a key. The only good thing I can say is that the room was fairly clean.
Stayed 1 night in Apr 2021
Response from Newton on 21 Apr 2021
Thank you for taking the time to share this information. You have mentioned some thinks that we feel very strongly about. Could you say when this happen or share your name so we can investigate further and take the necessary corrective actions please.

6/10 Okay

Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities
The first room they put me was not cleaned up the elevators doesn’t work which really sucks
Stayed 1 night in Apr 2021
Response from Newton on 8 Apr 2021
Thank you for taking time to share your feedback. It is true that The ThyssenKrupp has been work to get our Elevator back up and running safely. We apologize It was not available for your use during your stay.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was small and tv was tiny.
Stayed 1 night in Mar 2021
Response from Newton on 5 Apr 2021
thank you for taking the time to provide us with your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2021
Response from Newton on 5 Apr 2021
Thank you for your feed back

6/10 Okay

Elizabeth

Travelled with group
Stayed 5 nights in Feb 2021
Response from Newton on 8 Mar 2021
Thank you for your review. We hope to serve you again soon

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a hotel room with a kitchen. The place was clean. Great service.
Stayed 2 nights in Feb 2021
Response from Newton on 26 Feb 2021
We are happy we had the chance to serve you . Thank you for choosing us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Clean modern room, no problems during our stay. The noise was a bit loud from the hallways, but this is expected for most hotels.
Stayed 3 nights in Feb 2021
Response from Newton on 22 Feb 2021
Thank you for your feedback

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Newton on 11 Feb 2021
Thank you for taking the time to let us know how you felt about your experience. we look forward to serving you again.

8/10 Good

Sarah mary

Stayed 1 night in Jan 2021
Response from Newton on 11 Feb 2021
Thank you for your feedback.

6/10 Okay

Jared

Travelled with family
Disliked: Cleanliness
Disappointed
Cleaing of the room was alright but found some fingernails on the ground, really small room, and the parkinf was free but worst parking option ever... really small parking stalls.
Stayed 1 night in Jan 2021
Response from Newton on 26 Feb 2021
Thank you for your feedback

10/10 Excellent

Jc, Fort Simpson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never had any issues here . Decent rooms and good staff
Stayed 1 night in Oct 2020
Response from Newton on 16 Oct 2020
Thank you for choosing to stay with us, and to take the time to give us your feedback. We look forward to serving you again very soon.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Nori on 8 Sept 2020
Thank you for staying with us and taking time for the comment.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020
Response from Newton on 23 Jun 2020
Thank you for choosing us. and for taking the time to give us feed back. I will certainly share with the team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a highly convenient location. It’s easy to walk to many popular places in downtown Yellowknife. Rooms were very clean. Having the fridge, microwave, and coffee maker all in the room was a nice touch. Reception and housekeeping staff were friendly and knowledgeable, and were able to address any concerns we had.
Stayed 3 nights in Feb 2020
Response from Newton on 24 Feb 2020
Thank you for your feedback. I will share with my team who clearly had a positive impact on your stay. We look forward to serving you again.

2/10 Terrible

Verified traveller

Disliked: Staff & service
There are no words to describe the experience here. It was utterly disgustujg the way my family was treated here by the front end staff. I
Stayed 1 night in Feb 2020
Response from Newton on 24 Feb 2020
I am sorry but i could not see all your comments and therefore could not address your concern. I am sorry we did not meet your expectations

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Pet Friendly?
Be aware that this hotel says they are not pet friendly even though it indicates that they are on this webiste, their own website and various other websites. They also charge $25 per pet per night rather than just a damage deposit. Also the room was very dirty especially behind the bed and between the side table and bed.
Stayed 2 nights in Jan 2020
Response from Newton on 5 Feb 2020
Thank you for your feed back. We continue to be Pet friendly but as is clear on our website this is limited to our first floor rooms.It seems those rooms might have been sold out at the time of your travel. You are correct like there is an extra person charge in Hotels their is a Pet charge not a deposit. We do get regular compliments on the cleanliness of our room. I am sorry this was not your experience. If i had your name or date of travel i may be able to be more specific in my response. Thanks for your feedback.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2020
Response from Newton on 29 Jan 2020
Thank you for taking the time to rate us. Thank you for staying with us . we hope to serve you again

8/10 Good

Dustin, Mortlach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked how they set up duo rooms for large families. Spacious, lots of room to separate adults from kids, and good modern day appliances. The thing I didn’t like was that in one room the noise from above us from another tenant was extremely loud and the whole room shook like an earthquake!
Stayed 2 nights in Jan 2020
Response from Newton on 22 Jan 2020
Thank you for your feedback. The loud noise that shook your room demands some investigating. I will undertake to do this as this should not happen.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020
Response from Newton on 29 Jan 2020
Thank you

6/10 Okay

Judi, Edmonton

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and cozy. However, it was also way too warm. The thermostat was turned to the lowest setting and it was still over 25 degrees in the room. The windows would also not open. The bathtub faucet was leaky and there was a party going on the room next to us. I wouldn’t say that it was a horrible experience, just a bit uncomfortable.
Stayed 1 night in Jan 2020
Response from Newton on 21 Jan 2020
Thank you for taking the time to share. i am sorry the room was warmer than you expected . I will double check your Thermostat to ensure it does not happen to another client

8/10 Good

Verified traveller

Liked: Staff & service
The room was clean and the bed was comfortable which was all i needed for my very brief stay. Good value for money. Great to have the airport shuttle
Stayed 1 night in Dec 2019
Response from Newton on 21 Jan 2020
Thank you for your feedback. i am happy we were able to please

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Internet is not working.
Stayed 3 nights in Dec 2019
Response from Newton on 29 Jan 2020
We are sorry you had difficulties with you WIFI while you were here. Did you ask for help from the front Desk team? They have been able to help other clients in the passs

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Convenient for airport travel
Room was satisfactory for the short stay.
Stayed 1 night in Dec 2019
Response from Newton on 29 Jan 2020
Thank you for your feedback

4/10 Poor

Mario, Calgary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was depressing looking with very dim lights of which a lamp shade was broken (you DO NOT want a depressing room in Yellowknife, trust me). Think of it as "half-way house room chick" Also, there was a hole on the bathroom door, like it was kicked from inside. Told the staff about it and their answer felt more like "meh". After some consideration I decided to find another hotel and found a suite in the Quality Inn. What a difference ! ! ! Skip this hotel if you can. Note: I didn't bother asking for my money back because the room was part of a package.
Stayed 4 nights in Nov 2019

8/10 Good

James, Jean Marie River

Travelled with group
Liked: Cleanliness, staff & service
It is located near downtown Yellowknife, it was a nice stay over there.
Stayed 1 night in Nov 2019
Response from Newton on 2 Dec 2019
Thank you for sharing

8/10 Good

James

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good overall. Was only a 2 night stay. I liked how I was able to pay the fee after check out. Great option under this site.
Stayed 2 nights in Nov 2019
Response from Newton on 22 Nov 2019
Thank you for taking the time to share your opinion with us . we do appreciate it

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

Dion, Yellowknife

Travelled with group
Disliked: Staff & service
They didn’t let me check in because apparently I was drunk to go to the room and sleep. I think I would like my money back.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good clean and quiet
Stayed 1 night in Oct 2019
Response from Newton on 23 Oct 2019
Thank you for taking the time to share with us . We were happy to serve you and look forward to serving you again.

4/10 Poor

T

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Good location. Sheets were stained. Walls are very thin.
Stayed 1 night in Oct 2019

2/10 Terrible

Stanley

Liked: Cleanliness
Disliked: Staff & service, room comfort
Sleepless
Pillow too big, couldn’t use it. We didn’t sleep because it was too loud
Stayed 1 night in Oct 2019
Response from Newton on 23 Oct 2019
I am very sorry we did not meet your expectations.We have 2 large pillows and 2 small ones in each room.Were the small ones too big also? You mentioned it was too loud, Could you say what time this was and what sound were you hearing? It would certainly help us to identify and correct the problem. Thank you for taking the time to share.

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodation, staff was helpful, very efficient and friendly. A/C didn't really work, but the white noise still helped sleeping. Some rooms have mini fridges, mine did not. Great bed and pillows.
Stayed 1 night in Aug 2019
Response from Newton on 30 Aug 2019
Thank you for your feedback.I will check your AC unit

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was clean and bathroom looks newly renovated
Stayed 3 nights in Aug 2019
Response from Newton on 14 Aug 2019
Thank you for staying with us. We hope to see you soon

6/10 Okay

Verified traveller

Stayed 5 nights in Jun 2019
Response from Newton on 19 Jun 2019
Thank you for taking the time to share.