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"Overall, the stay was average. The location is convenient, as it’s close to the station. However, the service was below expectations. I paid extra to book a trundle room (three beds), but was instead given a double room. I showed the front desk my booking confirmation, but they refused to provide the room type I had reserved. It seemed the hotel may have oversold their rooms and reassigned me to a lower category. No reimbursement or refund was offered for the difference."

"Clean room, our staff in the morning was OK, but the lady we met in the evening was wonderful, she went beyond to check us in."

"Breakfast was great The Onsen was amazing "

"The staff was very helpful and friendly. The building was very clean and up to date. "

"Nice hotel. Only had one night as i continued my travel thru Japan. Rested well at Smile"

"The check-in process and luggage storage is all automated, very simple and easy to do. You can drop off your bags easily if you arrive ahead of time and check in later. The room was a bit small but in good condition. The location was excellent, near both trains and busses. I was able to walk to the famous deer park in less than 10 minutes. There's a lot of good shopping areas nearby as well. The restaurant attached to the hotel is pretty decent as well and priced fairly."

"Punlic bath hours was too short compared to other hotels "

"Clean room, great location close to nara park, quiet, spacious "

"Very nice it"