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Reviews of Gokan no Yu Tsuruya

3.5 out of 5
Gokan no Yu Tsuruya
Zao-onsen 710, Yamagata

Reviews

9.4

Exceptional

Rating 10 - Excellent. 132 out of 182 reviews" "
Rating 8 - Good. 40 out of 182 reviews" "
Rating 6 - Okay. 5 out of 182 reviews" "
Rating 4 - Poor. 3 out of 182 reviews" "
Rating 2 - Terrible. 2 out of 182 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

MAN SZE JANET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, great hospitality! Room is spacious (traditional Japanese futon style). Private onsen available for booking for free (per room per day), public onsen is also available at almost 24/7. Highly recommend to book at least 1 set of on-site dinner breakfast, local produces used.
Stayed 4 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

emery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel that I learned about from a friend. Easy to get to as it is directly across from the bus station. Can walk to the ski slopes, which is about five minutes away. Make sure to include breakfast and dinner, as they are amazing served in the room. each room also gets an hour in the private onsen, which is amazing. There is also a public Hot Springs available anytime. English is limited, but the staff are super friendly attentive, and get things done. Ski storage and the set up is perfect to arrive in the morning, Ski, while your room gets ready and then also Ski after you check out. They sell discounted tickets which saves 1100 yen (cash only).
breakfast set
Dinner set
View from 610
Stayed 1 night in Jan 2024

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible expe
Stayed 2 nights in Dec 2023

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful, warm and cozy ambience. Onsen is super nice, loved my stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for making the stay special
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Great service. Staff are happy and pleasant. And the translation audio device they use makes communication easier. There is a one-time free-use of a private onsen bath among 5 choices during the entire stay. The public open-air bath within the hotel is also not bad. I got a corner room with a view on the ski slopes and it's spacious Japanese style so I have enjoyed my stay very much. The hotel is right across the bus terminal so getting in from Yamagata train station is very convenient. There is also free shuttle service to the Zao ropeway for skiing/snowboaring or cable car to view the snow monsters. Without ski/snowboard gear, it's actually quite an easy 10-minute walk.
Stayed 2 nights in Mar 2023

10/10 Excellent

sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were incredible. could help enough.
Stayed 3 nights in Feb 2023

10/10 Excellent

Deborah

Stayed 4 nights in Feb 2023

10/10 Excellent

William H. Johnson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay at Gokan no Yu Tsuruya for a ski and onsen vacation. Staff are incredibly friendly, the private and public onsens are phenomenal, and the room was just what I needed to enjoy 5 days in Zao. I'd recommend booking breakfast and dinner ahead if you plan to stay in for dinner. Options around Zao were at times slim, particularly late in the evening. Highly recommend Gokan no Yu Tsuruya to anyone looking for a relaxing way to spend some time.
Stayed 4 nights in Feb 2023

10/10 Excellent

Beng Ooi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, hotel onsen is good
Hotel staff are friendly and helpful, recommend us good restaurant and advise us what is best time to see snow monster, lift tiket and cable car ticket buy from hotel save us some money.
Stayed 2 nights in Feb 2023

10/10 Excellent

KAR SIONG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Japanese style of stay, we arrived late but the staff wait until we arriving. They are helpful and room was clean

4/10 Poor

toshie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities

10/10 Excellent

Maria

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
A magical one night stay.
We had a great stay at this Ryokan - An adult plus two teenagers. very comfortable and the private onsen are a plus. The only unfortunate part was that they were not serving dinner the day we stayed, which meant needing to look elsewhere - slim pickings in Zao this time of year.
Stayed 1 night in Sep 2022

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! Discounted lift tickets if you stay here! And free private onsen once per day, but also free access to the public Onsen! Free shuttle to and from the lifts but also a very short walk if you miss it of want to walk.
Stayed 2 nights in Dec 2021

10/10 Excellent

Rino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good location and service
The hotel is located right next to the town bus stop, making it very easy if you are traveling by bus. Breakfast was good and plenty and services were great, everyone is capable and helpful. The building itself is a bit old but clean. Easy access to the ski resort as well.
Stayed 2 nights in Feb 2020

10/10 Excellent

JoyceNgo, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place, friendly staff, we went back to the hotel to rest before dinner and the staff brought us apples as refreshments, great location (across the street from the bus station), lovely onsen, outdoor, indoor or private. I am not a big fan of public onsen, so the private one is perfect. We will definitely stay here next time.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

4/10 Poor

Radhakrishnan

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old facility... early check out time.. not clean probably never coming back.
Stayed 1 night in Sep 2019

10/10 Excellent

C.Gan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbeatable hospitality, the service is excellent. Convenient location that the zao bus terminal is across the street.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, 1 minute walk to bus station, Excellent private onsen.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, good staff, nice room, excellent onsen
Stayed 1 night in Jan 2019

6/10 Okay

Jasmine, KL

The ryokan just opposite the Zao bus station. Just ok ryokan.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, clean and easily accessible from public transport! Helpful staff.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back.
Absolutely the most wonderful people. They’ll treat you like a family guest. You can tell they love each other as well. Sweet Shizuka took care of us during our whole stay so attentively. Please know the basic etiquette in Japan and show the same respect and love to them. They absolutely deserve it. Right across the street from the bus stop from Yamagata station. 24he convenience store 5 min away. Two rope ways within 12 min walk (In winter they habe bus services to them.) 4 private onsen rooms you can reserve an hr a day besides a big shared one and a public one with a hotel bus ride. Worth staying in summer just to relax. Hope to come back maybe in ski season next time.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski & private spa room was great
The private spa rooms that the guest can book to use for free is the highlight. Nice room overlook far. Close to ski. Food is decent: good by normal standards, but compared to similar type of ski resort/spa hotels that I have stayed elsewhere in Japan it was just alright. Only 1 or 2 employees speak English. Service is a little home style, cosy but occasionally unexpected compared to international chains. Short 5 min walk to ski lifts.

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japanese Onsen experience
We had booked specifically for the insen experience, which was great at the end of 2 weeks of constant travel around Hokkaido and northern Japan. We were even able to have use of a private onsen for 45 minutes for free. The food served for both dinner and breakfast was excellent and there was plenty of it. We only speak a little Japanese and some staff speak a little English, but we managed fine. I highly recommend this hotel for the Onsen experience
Stayed 1 night in Feb 2018

8/10 Good

TSUNG YEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

marcie, Long Island, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enoyed our stay. Will stay there again.
Friendly and accommodating staff, good breakfast and dinner. Old hotel but rooms were comfortable and clean. Very close to the bus station.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean, friendly staff /best location
I was very impressive when stayed at this hotel. The room is very clean and friendly hotel staff with the best location of hotel. They also provide me on hour of private onsen without any changed. break fast is very good, I will visit here if have a chance to visit Zao. They also provide me the discount coupon for Ski rental (2200 yen/person). Chonnathan

8/10 Good

KENICHI

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの接客態度が素晴らしく 気持ちよくすがすことが出来ました。
Stayed 1 night in May 2024

10/10 Excellent

Ryuuichi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉が最高に良いです^_^
Stayed 1 night in May 2024

10/10 Excellent

Mikiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Hsin Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地點就在車站正對面，不用拖行李走很遠。傳統旅館，服務親切。附近就有lawson，非常方便。
Stayed 3 nights in Jan 2024

10/10 Excellent

CHENGYU

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
乾淨 服務周到
Stayed 2 nights in Mar 2024

8/10 Good

Chin Fai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

8/10 Good

Wai Ling Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

HAI HWEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Na

Stayed 1 night in Feb 2024

10/10 Excellent

Yi-mei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Wing Sze

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
職員服務100分，由於我們要早到雪塲租裝備，酒店職員樂意為我們預備shuttle 送抵，餐膳100分，山形牛肉實在無可挑剔，唯獨欠制洗衣機，滑雪後衣服濕掉，要自己清洗乾衣，有點狼狽。。。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

CHIA CHUN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
超讚的住宿經驗！ 員工都是年長的長輩，但很有活力且熱情！ 英文也很厲害！ 住宿點就在巴士總站的對面，超級方便，離纜車站也是步行約10分即達，可邊走邊逛，地點真的超優！ 溫泉類型是跟台灣北投溫泉一樣，屬於硫磺泉，旅館提供住宿者可免費泡一次私人溫泉，超讚！ 晚餐及早餐都非常澎湃，可以品嘗到山形當地的特產料理，山形梅酒超級好喝，服務人員也很熱情可愛。 下次若再去藏王，絕對會想再次入住！ 謝謝所有工作人員的招待，讓來自台灣的我們感到滿滿的幸福！
Stayed 1 night in Feb 2024

8/10 Good

Na

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
整體很好。 風通可以提供快乾些的更好。 晚餐早餐可以前一日order更好。
Stayed 1 night in Feb 2024

10/10 Excellent

Daeyeun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Fang-ta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的服務，舒適的體驗。
飯店保有傳統日式的風格，雖設備較為老舊，但是不會讓人住起來不舒服；硫磺泉獨特的魅力也超棒的，給100分；最讓人印象深刻的是每一位服務人員親切的態度，感覺得出來他們都熱愛這個工作，親切的就像老朋友一樣；入住第二天的晚餐時間，看到小孩的浴衣太短了，還特地再去拿一件較大的來讓他換，她可以視而不見，但她沒有這樣做，如此注重細節，一定要大力推薦這個飯店。
Stayed 2 nights in Feb 2024

10/10 Excellent

Parichat

Travelled with family
Liked: Property conditions & facilities, room comfort
ราคาหมื่นบาท ไม่ใช่โรงแรมหรูหรา แต่ห้องพักใหญ่ อาหารดีมาก เนื้อวัวอร่อยมาก พนักงานดูแลดีมาก private bath สวยดี แต่ใช้ได้ชั่วโมงเดียว public bath บ่อด้านนอกเล็กไปหน่อย โดยรวมแล้วดี
Stayed 1 night in Feb 2024