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"Overall great, but small details make things not so great. Few electricity plugs in the room, not disturb sign is unnoticeable etc. location more for business travel than tourism "

"clean quite and comfort"

"great service "

"Clean room, staffs are friendly but not much choice for food in room service."

"WiFi connection bad. I wanted to set up wake up call but no one answer the call. I tried twice still no one answer it . "

"Everything is good"

"垃圾，客厅没有卫生纸，地板老旧，浴缸没有免费的浴缸透明袋提供。金玉其外 败絮其中"

"We had an excellent experience at the Holiday Inn Express Hangzhou East Station by IHG. The location couldn’t be more convenient, it’s just a short walk from Hangzhou East Station, which made arriving, departing, and getting around the city incredibly easy. Despite being so close to a major transport hub, the hotel felt calm, safe, and well‑designed for travellers. The breakfast was another highlight. There was a wide variety of options each morning, from Chinese dishes to Western favourites, fresh fruit, pastries, and hot items. Everything was well‑stocked and tasted great, making it a perfect start to the day. Our room was spotless, modern, and surprisingly spacious. The layout was thoughtful, the bed was comfortable, and the overall cleanliness exceeded expectations. It felt like a true retreat after long days of exploring Hangzhou. Overall, this hotel delivers fantastic value, comfort, and convenience. I would happily stay here again and highly recommend it to anyone visiting Hangzhou."

"The location is good but a bit walk to subway. They have a spacious room and clean. However the room a bit run down. The check in and check out went very smooth and they have drop off service to railway station! "