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Reviews of DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay

4.5 out of 5
DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay
No.105, Mu Pu Road, Xiamen, Fujian

Reviews

9.0

Wonderful

Rating 10 - Excellent. 62 out of 113 reviews" "
Rating 8 - Good. 39 out of 113 reviews" "
Rating 6 - Okay. 9 out of 113 reviews" "
Rating 4 - Poor. 2 out of 113 reviews" "
Rating 2 - Terrible. 1 out of 113 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

oesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Aden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and fantastic hotel
Our second hotel during our week in xiamen, this hotel is fantastic with a wonderful pool and gym area. The hotel is in a quiet location not far from a sail boating activity area
Stayed 3 nights in Jun 2021
Response from AT on 21 Jun 2021
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay again. We are delighted that you felt satisfied with your stay at our hotel. We know it's the little things that make your stay more comfortable. DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Center. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium. The city center and local attractions are mostly reachable within 20-30 minutes.Or you could reach our Concierge Team for more details about the activities nearby Wuyuan Bay. We genuinely thank you for your comment, and look forward to welcoming you back in Xiamen soon! Yours Sincerely.

8/10 Good

Queenie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from HLZ on 27 Oct 2019
尊敬的客人您好,感谢您选择下榻厦门希尔顿逸林酒店。您的支持是我们进步的动力,我们期待您的再次光临,祝您身体健康,工作顺利,心情愉快!

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities
I have stayed at this hotel on a number of occasions on this occasion from checking to check out it was not the same.
Stayed 9 nights in Jul 2019
Response from HLZ on 6 Aug 2019
Dear Guest, Thank you very much for writing a review about your recent stay at DoubleTree by Hilton Xiamen - Wuyuan Bay. First of all, we sincerely apologize to you for the inconveniences occurred during your stay in our hotel. Our Hotel Management Team has paid attention to your feedback and look into it; May I ask could you send email to hotel official website to tell us the details of the problem. We will follow up and reach you once we had a thorough perspective. All the Team Members has realized how important their service performance and standard would effect a guest's staying experience. On behalf of my Team Members, please let me extend their genuine apology to you! It wasn’t up to our usual standards of what you encountered. At DoubleTree, where the little things mean everything to us! We sincerely apologize to you again and still look forward to having another chance to make it better for you to stay with us. Yours Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from HLZ on 17 May 2019
尊敬的宾客,您好!很高兴您能享受在厦门希尔顿逸林酒店的入住时光,能为您提供优质的服务和舒适干净的入住环境,是我们的荣幸。酒店毗邻五通码头,距高崎机场仅十分钟车程,交通便利,配套齐全,更可坐享无敌海景。我们将继续保持并不断提高服务品质,一起为您带来更加完美的入住体验,酒店全体团队成员非常欢迎您的再次光临。祝您身体健康,心想事成!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
The famous warm chocolate cake is not warm but cold. Some staffs are not familiar with their products. About Chinese restaurant, service is good but food is terrible.
Stayed 1 night in Mar 2019
Response from HLZ on 10 Mar 2019
Dear Guest, Thank you very much for writing a review about your recent stay at DoubleTree by Xiamen - Wuyuan Bay. First of all, we sincerely apologize to you for the inconveniences occurred during your stay in our hotel; we must apologize for the flaw of service that made you the unpleasant staying experience.We will be appreciated if you are willing to tell us your check in information or the staff you remembered. Our Hotel Management Team has paid serious attention and taken actions in responding to your feedbacks for improvement; bringing passions to all Team Members at related areas with further education and training to prevent it from happening to any other guests.We are constantly innovating our menu offerings and your comments will help us improve in this area. All the Team Members who were on duty that day has realized how important their service performance and standard would effect a guest's staying experience. On behalf of my Team Members, please let me extend their genuine apology to you! It wasn’t up to our usual standards of what you encountered. At DoubleTree, where the little things mean everything to us! We sincerely apologize to you again and still look forward to having another chance to make it better for you to stay with us. Yours Sincerely,

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Amazing, we love the bay view room. Spacious and good service
Stayed 3 nights in Jan 2019
Response from HLZ on 24 Jan 2019
Dear Guest, We really do appreciate your review of your recent stay at the DoubleTree by Hilton Xiamen - Wuyuan Bay. It's an honor for our hotel to be your choice staying in Xiamen again, and we are very glad that you enjoyed it. We are dedicated to provide warm and caring service to every guest and every Team Member understands where the little things mean everything to each different guest. Providing personalized service and thinking one-step-ahead concept is what we've been trying to do, to meet all different expectations and beyond. We truely thank you for your encouragement, it meant a lot to us! it will be shared to my Team Members for keeping up the service and doing better in the future. Hope to see you again soon in the beautiful Wuyuan Bay. Yours Sincerely,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from HLZ on 22 Jan 2019
Dear Guest, Thank you very much for your feedback about your staying experience at the DoubleTree by Hilton Xiamen - Wuyuan Bay. DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Center. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium. We know where the little things mean everything to us. Hope that next time you're in Xiamen, you’ll visit us again. Yours Sincerely,

8/10 Good

Nana, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Close to Wutong pier which is quite convenient yet still a few mins drive away. No restaurants nearby which isnt too ideal for late arrivals.
Stayed 1 night in Nov 2018
Response from Hanli Zheng on 14 Nov 2018
Dear Guest, We appreciate your review of your recent stay at the DoubleTree by Hilton Xiamen - Wuyuan Bay. We are delighted that you felt satisfied with your stay at our hotel. We have been devoting to provide the simple comforts and acts of kindness that make the travler feels human again, which is DoubleTree by Hilton Brand Promise. Your valuable comments will keep our team keeping the Promise and doing better. Next time when you'd be staying with us, our Concierge Team will be more than happy to help you to work out the best transportation solution to go to anywhere in Xiamen. We look forward to welcoming you in Xiamen to feel our care again. Yours Sincerely,

8/10 Good

Taha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to airport but quite secluded
Stayed 1 night in Oct 2018
Response from HLZ on 5 Nov 2018
Thank you very much for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay and sharing the feedback of your stay with us. We're glad you had a taste of our warm, caring service, along with our delicious cookie at check in. DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Center. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium. The city center and local attractions are mostly reachable within 20-30 minutes. Our Concierge Team will be more than happy to help you to work out the best transportation solution to go to anywhere in Xiamen, if you'd choose us next time in Xiamen. We thank you very much again for your comment, and we look forward to seeing you again soon!

8/10 Good

Soma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay @ Xiamen
Great Hotel, friendly staff
Stayed 1 night in May 2018
Response from Michelle Peng on 27 Jun 2018
Dear Valued Guest, Thank you for staying with us and sharing your experience. We are happy that you enjoyed our location and service at DoubleTree by Hilton Xiamen - Wuyuan Bay. It meant a lot to us. DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Centre. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium. The city center and local attractions are mostly reachable within 20-30 minutes. Thank you very much again for your review. We wish to see you again next time.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from michelle on 5 Mar 2018
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay. Your comments about the stay with us made our Team Members smile when I shared with them. That meant a lot to us. We know it's the little things that make your stay more comfortable. DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Center. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium. The city center and local attractions are mostly reachable within 20-30 minutes. It would be a considerable choice for its convenient access to the airport and Wutong Passenger Port going to Jinmen, Taiwan; meanwhile, going to sail out of the sea is also a recommendation nearby the hotel. Please reach our Concierge Team for more details about the activities nearby next time. We genuinely thank you for your comment, and look forward to welcoming you back in Xiamen soon! Yours Sincerely, michelle

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xiamen trip...
A nice hotel which is close to the apt and in a good location!
Stayed 4 nights in Oct 2017
Response from Jean on 9 Nov 2017
Dear Guest, Thank you for the feedback of your stay at DoubleTree by Hilton Xiamen - Wuyuan Bay. The Hotel is strategically located in the anticipated new central business district - Wuyuan Bay. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, Taiwan; scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium from The Hotel. Other tourist attractions in Xiamen are 20-30 minutes away by car. You could reach our Concierge Team for more details about the activities nearby Wuyuan Bay. We are more than happy to help. We wish to see you again in Xiamen next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay good service
Good clean comfortable room and good service.
Stayed 1 night in May 2017
Response from Jean on 26 Jun 2017
Dear Valued Guest, Thank you for sharing your experience with us at DoubleTree by Hilton Xiamen – Wuyuan Bay. It has been our honor to make you feeling comfortable during your stay.Your positive comments meant a lot for us. We know it’s the little things that make your stay more comfortable. We hope that when you travel back to Xiamen, we would be able to see you again with our caring service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business stay
Great hotel, good location.
Response from Jean on 26 Jun 2017
Dear Guest, Thank you for the feedback of your stay at DoubleTree by Hilton Xiamen - Wuyuan Bay. The Hotel is strategically located in the anticipated new central business district - Wuyuan Bay. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, Taiwan; scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium from The Hotel. Other tourist attractions in Xiamen are 20-30 minutes away by car. We wish to see you again in Xiamen next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient. Close to airport
Very close to airport, perfect for early morning flight.
Response from Ying Lin Lv on 23 Oct 2018
Dear Valued Guest, Thank you for staying with us and sharing your experience. We are happy that you enjoyed our location and service at DoubleTree by Hilton Xiamen - Wuyuan Bay. It meant a lot to us. DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Centre. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium. The city center and local attractions are mostly reachable within 20-30 minutes. Thank you very much again for your review. We wish to see you again next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from downtown
Nice hotel - it's far from the downtown area (30 mins) but taxis are very cheap.
Response from Ying Lin Lv on 23 Oct 2018
Dear Valued Guest, Thank you for staying with us and sharing your experience. We are happy that you enjoyed our location and service at DoubleTree by Hilton Xiamen - Wuyuan Bay. It meant a lot to us. DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Centre. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium. The city center and local attractions are mostly reachable within 20-30 minutes. Thank you very much again for your review. We wish to see you again next time.

10/10 Excellent

Ben, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good. One of the best in China.
From the bellboy to the front desk during check in, service was very good and attentive. The welcome cookie was indeed delicious. Room was clean and daily housekeeping keep it that way. Comfortable sleep with beautiful bay view. Tried the new Jap restaurant in the hotel, food was good. Only shortfall was they are so new that you can't charge your expense to the room and they don't take foreign credit card. Breakfast buffet spread was decent but can be crowded which affected a little on their service level. Quiet surrounding with no retail outlet but nice place to jog if you are into that. Xiamen Wetland is within walking distance. Overall, great experience. Hopefully they maintain the standard and I will be back.
Response from DoubleTree by Hilton Xiamen - Wuyuan Bay on 9 Jan 2017
Dear valued guest - Ben, the specific and attentive comments about your stay at DoubleTree by Hilton Xiamen - Wuyuan Bay made me smile. We know it’s the little things that make your stay more comfortable. Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Xiamen
I walked up to the front desk to check in & was handed a big, warm, fresh chocolate chip cookie. Too early to check in so I was escorted to the executive lounge on the top floor. I spent the next couple hours eating breakfast & snacks while relaxing in the massage chairs & watching tv. Big, bright, clean room with high ceiling. Great view of the water, comfortable large king bed, large screen tv, separate shower & deep soaking tub with a view of the tv thru a glass wall, big desk and chair, small fridge & minibar, laptop size safe in the closet, 2 bottles of water, & robes & slippers. Also given a small map that marked out 3 different length trails nearby if you want to go for a walk or run. Went back to the lounge in the evening for happy hour. A very friendly and helpful employee mamed Mario (definitely not his Chinese name) was packing up the bar & explained that happy hour was over but he offered to bring me a couple beers anyway. He then left out a bottle of whiskey for me to pour a couple more drinks. He even poured me some fresh grapefruit juice into to go cups to take back to my room for later. Had dinner at the Chinese restaurant on the 2nd floor. Very authentic - excellent seafood & great dim sum. Overall - staff was friendly & helpful. The hotel was very clean, modern & bright. My room was great. I will definitely stay here again.
Response from General Manager on 29 Aug 2016
Dear valued guest, thank you for staying with us and share your experience. We are happy that you enjoyed the facility and service provided by DoubleTree by Hilton Xiamen - Wuyuan Bay. Thank you for your great compliment.We wish to see you again next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 26 Sept 2016
Dear valued guest, thanks for staying here at the DoubleTree by Hilton Xiamen - Wuyuan Bay. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back.

10/10 Excellent

ting, Portland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean view spectacular
Great hotel with great view
Response from Jean on 11 Jul 2016
Dear valued guest, thank you for staying with us and share your experience. We are happy that you enjoyed the facility and service provided by DoubleTree by Hilton Xiamen - Wuyuan Bay. Thank you for your great compliment.We wish to see you again next time.

10/10 Excellent

JIMMI RENE, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 Night in Xiamen...
Had a very pleasant stay, close to airport and very friendly staff....
Response from Jean on 15 Jun 2016
Dear valued guest, thank you for staying with us and share your experience. We are happy that you enjoyed the facility and service provided by DoubleTree by Hilton Xiamen - Wuyuan Bay. Thank you for your great compliment.We wish to see you again next time.

10/10 Excellent

Jason, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great service.
Response from Jean on 18 Jun 2016
Dear valued guest, thank you for staying with us and share your experience. We are happy that you enjoyed the facility and service provided by DoubleTree by Hilton Xiamen - Wuyuan Bay. Thank you for your great compliment.We wish to see you again next time.

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 26 Sept 2016
Dear valued guest, thanks for staying here at the DoubleTree by Hilton Xiamen - Wuyuan Bay. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back.

10/10 Excellent

Emmett, Boise, ID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, affordable five-star hotel near airport
We stayed at this hotel because we had a plane transfer the next day and needed somewhere to stay while we waited. What we got was a nice surprise in the affordable price we paid for such a high-class hotel! The hotel looks nearly new on the inside and is very elegant. It's only about 20 minutes by taxi from the hotel. The breakfast buffet selection was wonderful. It seemed that much of the hotel staff was still in training but they were very considerate and tried to do what they could to take care of our luggage, get a taxi, show us to our room, etc. The one thing I would suggest for them would be to take a look at the shower design. The way it is configured, it is extremely easy for water to leak out all over the floor. All in all, we had a very pleasant stay and would definitely recommend this hotel to others.
Response from Jean on 18 Jun 2016
Dear valued guest, thank you for staying with us and share your experience. We are happy that you enjoyed the facility and service provided by DoubleTree by Hilton Xiamen - Wuyuan Bay. We will pay attention to deal with the problem which you review.Thank you for your great compliment.We wish to see you again next time.

10/10 Excellent

Eddie JK, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double Tree standards duly upheld!
Perfect respite from the hustle and bustle of 21st century China. Signature Double Tree standards on all fronts. The service from every single staff was impeccable. Thumbs up! The downsides: Wifi was a little slow. Lobby bar closed at 11pm which was rather early, considering that there was nothing else nearby.
Response from Jean on 18 Jun 2016
Dear valued guest, thank you for staying with us and share your experience. We are happy that you enjoyed service provided by DoubleTree by Hilton Xiamen - Wuyuan Bay.Our hotel is located in a new Operation Centre. With the development of economy, there will be better. We wish to see you again next time.

10/10 Excellent

Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 26 Sept 2016
Dear valued guest, thanks for staying here at the DoubleTree by Hilton Xiamen - Wuyuan Bay. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel great location
Had 2 small problems, they were unable to exchange USD for Yuan. Internet was terrible but staff put a router in the room and service was much better. Beside that everything was perfect.
Response from DoubleTree by Hilton Xiamen - Wuyuan Bay on 4 Dec 2015
Dear valued guest, thank you for staying with us and share your experience. We are happy that you enjoyed the facility and service provided by DoubleTree by Hilton Xiamen - Wuyuan Bay. Thank you for your great compliment.We wish to see you again next time.

10/10 Excellent

JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Response from Jean on 18 Jun 2016
Dear valued guest, thank you for staying with us and share your experience. We are happy that you enjoyed the facility and service provided by DoubleTree by Hilton Xiamen - Wuyuan Bay. Thank you for your great compliment.We wish to see you again next time.

8/10 Good

Chun Ying

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Jack on 11 Mar 2024
Dear Valued Guest,Thank you very much for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay again.We are delighted to learn that you had enjoy your recent stay with us.DoubleTree by Hilton Xiamen – Wuyuan Bay offers a panoramic view of the bay and is located within 15 minutes’ drive to Xiamen Gaoqi International Airport, Xiamen International Exhibition and Convention Center, as well as Guan Yi Hill Business hub. For the leisure traveler seeking a tranquil and relaxing stay, we are within walking distance to the wetland park and the marina. The city center and major local attractions are all accessible within a 20-30 minutes’ drive too.Thank you for choosing us once again and we do look forward to welcoming you back in the near future.Yours Sincerely,

10/10 Excellent

shuchuan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from jack on 11 Mar 2024
Dear Valued Guest,Thank you very much for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay again.We are delighted to learn that you had enjoy your recent stay with us.DoubleTree by Hilton Xiamen – Wuyuan Bay offers a panoramic view of the bay and is located within 15 minutes’ drive to Xiamen Gaoqi International Airport, Xiamen International Exhibition and Convention Center, as well as Guan Yi Hill Business hub. For the leisure traveler seeking a tranquil and relaxing stay, we are within walking distance to the wetland park and the marina. The city center and major local attractions are all accessible within a 20-30 minutes’ drive too.Thank you for choosing us once again and we do look forward to welcoming you back in the near future.Yours Sincerely,

10/10 Excellent

Jin Yong

Stayed 1 night in Jan 2024
Response from jack on 11 Mar 2024
Dear Valued Guest,Thank you very much for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay again.We are delighted to learn that you had enjoy your recent stay with us.DoubleTree by Hilton Xiamen – Wuyuan Bay offers a panoramic view of the bay and is located within 15 minutes’ drive to Xiamen Gaoqi International Airport, Xiamen International Exhibition and Convention Center, as well as Guan Yi Hill Business hub. For the leisure traveler seeking a tranquil and relaxing stay, we are within walking distance to the wetland park and the marina. The city center and major local attractions are all accessible within a 20-30 minutes’ drive too.Thank you for choosing us once again and we do look forward to welcoming you back in the near future.Yours Sincerely,

6/10 Okay

Verified traveller

藉由網頁以為看得到一片海景, 結果被周圍建築物擋住, 與預期不符...
Stayed 1 night in Nov 2020
Response from 酒店管理部门 on 31 Dec 2020
"尊敬的客人您好,感谢您选择下榻厦门希尔顿逸林酒店。很抱歉您没有获得完美的入住体验。酒店各种房型所呈现的海景也有所不同,如果您对景色有较高要求,我们建议您可以咨询前台服务人员,他们会给您推荐朝向最佳的房型,再次感谢您的入住,我们期待您的下次光临。

8/10 Good

Yujie

Stayed 1 night in Oct 2020
Response from 酒店管理部门 on 31 Dec 2020
尊敬的客人您好,感谢您选择下榻厦门希尔顿逸林酒店,并给予好评。您的支持是我们进步的动力,我们将不断提高服务品质,为您带来更加完美的入住体验。同时我们期待您的再次光临,祝您身体健康,工作顺利,心情愉快!

10/10 Excellent

YUN

Stayed 1 night in Oct 2020
Response from 酒店管理部门 on 26 Nov 2020
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay again. We are delighted that you felt satisfied with your stay at our hotel. We know it's the little things that make your stay more comfortable. DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Center. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium. The city center and local attractions are mostly reachable within 20-30 minutes. If you are going to stay with us next time, we recommend our Fitness Center and bay view Swimming Pool on 5F, where you can relax yourself while keeping mind and body in balance. Or you could reach our Concierge Team for more details about the activities nearby Wuyuan Bay. We genuinely thank you for your comment, and look forward to welcoming you back in Xiamen soon! Yours Sincerely,

10/10 Excellent

SUNGJIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from HLZ on 15 Jul 2020
Dear Guest, We really do appreciate your review of your recent stay at the DoubleTree by Hilton Xiamen - Wuyuan Bay. It's an honor for our hotel to be your choice staying in Xiamen, and we are very glad that you enjoyed it. We are dedicated to provide warm and caring service to every guest and every Team Member understands where the little things mean everything to each different guest. Providing personalized service and thinking one-step-ahead concept is what we've been trying to do, to meet all different expectations and beyond. We truely thank you for your encouragement, it meant a lot to us! it will be shared to my Team Members for keeping up the service and doing better in the future. Hope to see you again soon in the beautiful Wuyuan Bay. Yours Sincerely,

8/10 Good

Yun ching

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大至上都還不錯,只是退房有些小插曲,押金記錄單找不到,以至無法快速結單,差點搭飛機遲到了!
Stayed 3 nights in Jan 2020
Response from HLZ on 23 Jan 2020
尊敬的客人您好,感谢您选择下榻厦门希尔顿逸林酒店。很抱歉我们的某些服务细节未能让您满意。您所反馈的问题酒店管理层及相关部门已获悉,您所提出的中肯建议我们虚心接受。我们会定期对相关部门服务人员进行培训,以提高服务质量,更加注重服务细节。我们期待您的再次光临,祝您身体健康,心想事成!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 친절한 숙소
직원들이 모두 친절했으며 시설 깨끗함
Stayed 1 night in Dec 2019
Response from HLZ on 23 Jan 2020
Dear Guest, We really do appreciate your review of your recent stay at the DoubleTree by Hilton Xiamen - Wuyuan Bay. It's an honor for our hotel to be your choice staying in Xiamen, and we are very glad that you enjoyed it. We are dedicated to provide warm and caring service to every guest and every Team Member understands where the little things mean everything to each different guest. Providing personalized service and thinking one-step-ahead concept is what we've been trying to do, to meet all different expectations and beyond. We truely thank you for your encouragement, it meant a lot to us! it will be shared to my Team Members for keeping up the service and doing better in the future. Hope to see you again soon in the beautiful Wuyuan Bay. Yours Sincerely,

6/10 Okay

Yik Yi

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from HLZ on 23 Jan 2020
尊敬的客人您好,感谢您选择下榻厦门希尔顿逸林酒店,若您对酒店有任何建议,欢迎发邮件到酒店官网邮箱。您的支持使我们进步的动力,我们期待您的再次光临,祝您身体健康,心想事成!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receiption is nice and helpful but quite not understand why hotel switch off their A/C and offering a moveable conditioner
Stayed 3 nights in Dec 2019
Response from HLZ on 27 Dec 2019
Thank you for your feedback in regard to the conditioner in your room, we sincerely apologize to you for the inconveniences occurred during your stay in our hotel. I have worked with our maintenance team to ensure that the issue has been resolved, but I regret that you experienced any discomfort during your stay. Thank you again for your review, and I invite you to stay with us the next time you return to our hotel.

10/10 Excellent

ChihPeng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from HLZ on 25 Dec 2019
尊敬的宾客,您好!很高兴您能享受在厦门希尔顿逸林酒店的入住时光,能为您提供优质的服务和舒适干净的入住环境,是我们的荣幸。酒店毗邻五通码头,距高崎机场仅十分钟车程,交通便利,配套齐全,更可坐享无敌海景。您入住期间,有任何需要帮助,欢迎联系酒店关爱热线,我们非常乐意为您提供服务。我们将继续保持并不断提高服务品质,一起为您带来更加完美的入住体验,酒店全体团队成员非常欢迎您的再次光临。祝您身体健康,心想事成!

4/10 Poor

JaeHee

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
출장으로는 이용할 만 하나 샤먼 여행으로는 적합하지 않음.
침실과 침구류는 완벽합니다만, 청소상태 ( 찻잔에 담뱃재) , 밖이 보이는 창가에 수많은 손자국등이 흠이었고,, 도로가라서 낮에 뷰는 좋지만 밤에는 차소리로 시끄러운 편입니다. 수영장 탈의실은 어둡고, 안되는 샤워장이 많고, 전체적으로 습하고 오래된 느낌이었습니다. 공항이랑 가까운 편의점은 있지만, 주변에 아무것도 없어서 여행숙박으로는 적합하지 않습니다.
Stayed 1 night in Nov 2019
Response from 酒店管理部门 on 16 Dec 2019
尊敬的宾客,感谢您花费宝贵时间作出详细点评,很抱歉您没有获得完美的入住体验,我们将把提到的情况反馈给相关同事,进一步提高服务品质,希望在下次的入住中您能获得完美的体验,再次感谢您的光临,祝您身体健康,生活愉快!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
住房、泳池、健身房都很舒適,但有幾次在五樓健身房一帶以及電梯中聞到很濃的菸味,稍嫌美中不足
Stayed 2 nights in Dec 2019
Response from 酒店管理部门 on 16 Dec 2019
尊敬的宾客,感谢您花费宝贵时间作出详细点评,我们将把提到的情况反馈给相关同事,进一步提高服务品质,希望在下次的入住中您能获得更加完美的体验,再次感谢您的光临,祝您身体健康,生活愉快!

10/10 Excellent

YUN KANG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from HLZ on 24 Nov 2019
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay again. We are delighted that you felt satisfied with your stay at our hotel. We know it's the little things that make your stay more comfortable. DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation Center. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium. The city center and local attractions are mostly reachable within 20-30 minutes. If you are going to stay with us next time, we recommend our Fitness Center and bay view Swimming Pool on 5F, where you can relax yourself while keeping mind and body in balance. Or you could reach our Concierge Team for more details about the activities nearby Wuyuan Bay. We genuinely thank you for your comment, and look forward to welcoming you back in Xiamen soon! Yours Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
前台服务不好,没有秩序,行政酒廊服务员明显不够,早餐食物补充不上到处都是空盘子。。。。。。。。。。。。。。。
Stayed 2 nights in Oct 2019
Response from HLZ on 12 Oct 2019
Dear Guest, Thank you very much for writing a review about your recent stay at DoubleTree by Hilton Xiamen - Wuyuan Bay. First of all, we sincerely apologize to you for the inconveniences occurred during your stay in our hotel. Our Hotel Management Team has paid attention to your feedback and look into it; we will follow up and reach you once we had a thorough perspective. All the Team Members has realized how important their service performance and standard would effect a guest's staying experience. On behalf of my Team Members, please let me extend their genuine apology to you! It wasn’t up to our usual standards of what you encountered. At DoubleTree, where the little things mean everything to us! We sincerely apologize to you again and still look forward to having another chance to make it better for you to stay with us. Yours Sincerely,

10/10 Excellent

Peiju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from HLZ on 2 Sept 2019
Dear Guest, Thank you for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay in your relaxing journey. Your comments about the staying with us meant a lot to our team. All our team members have been devoting to provide the simple comforts and acts of kindness that make the traveler feels human again. We know it's the little things that make your stay more comfortable, all we hope is to make you feeling cared at DoubleTree by Hilton Xiamen - Wuyuan Bay. I will share your comments with our team to be the strength for us to do better. Thank you very much for your encouragement and hope to welcome you back again soon. Yours Sincerely,

10/10 Excellent

Chiachia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from HLZ on 2 Sept 2019
Dear Guest, Thank you for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay in your relaxing journey. Your comments about the staying with us meant a lot to our team. All our team members have been devoting to provide the simple comforts and acts of kindness that make the traveler feels human again. We know it's the little things that make your stay more comfortable, all we hope is to make you feeling cared at DoubleTree by Hilton Xiamen - Wuyuan Bay. I will share your comments with our team to be the strength for us to do better. Thank you very much for your encouragement and hope to welcome you back again soon. Yours Sincerely,

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
早餐選項蠻少的!行政酒廊看海景還是蠻不錯的,就是下午的happu hour東西少又難吃!!
Stayed 1 night in Jul 2019

8/10 Good

Yandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from HLZ on 6 Aug 2019
Dear Guest, We appreciate your review of your recent stay at the DoubleTree by Hilton Xiamen - Wuyuan Bay. It's an honor for our hotel to be your choice staying in Xiamen, and we are very glad that you enjoyed it. Hope to see you again soon in the beautiful Wuyuan Bay. Yours Sincerely,