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Reviews of Sheraton Grand Wuhan Hankou Hotel

5 out of 5
Sheraton Grand Wuhan Hankou Hotel
N.80, Fanhu Road, Oceanwide City Square, Wuhan CBD, Wuhan, Hubei

Reviews

9.0

Wonderful

Rating 10 - Excellent. 81 out of 124 reviews" "
Rating 8 - Good. 32 out of 124 reviews" "
Rating 6 - Okay. 4 out of 124 reviews" "
Rating 4 - Poor. 6 out of 124 reviews" "
Rating 2 - Terrible. 1 out of 124 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander, Cedar Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a great part of town. All my encounters with staff were great. Highly recommend this hotel.
Stayed 1 night in May 2024
Response from Laura on 17 May 2024
Thank you for choosing to stay at Sheraton Grand Wuhan Hankou Hotel. We are delighted to hear that you were satisfied with our hotel service and facilities.We will for sure continue to deliver the bespoke and uncompromising service to our guests in all the needs and requests.Thanks so much again for taking your time to post a review on our website. We do hope to be able to welcome you back here again for your next trip in Wuhan.

10/10 Excellent

Pei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY NICE HOTEL TO STAY , MOST STAFF ARE VERY NICE.
Stayed 5 nights in May 2024
Response from Laura on 17 May 2024
Thank you for sharing your experience of your last stay with us. We are delighted to hear that you were satisfied with our hotel service. We do appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

10/10 Excellent

Yijin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Yijin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Yijin

Stayed 1 night in Dec 2023

10/10 Excellent

Yijin

Stayed 2 nights in Dec 2023

10/10 Excellent

Yijin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Libia

Stayed 7 nights in Jul 2023

4/10 Poor

JIE

Liked: Cleanliness, room comfort
Disliked: Staff & service
Live eight nights here. Frankly speaking, no any service attitude to customer from the restaurant female manager. Refuse my request to switch the breakfast from one day to another due to the very early check out of the last day. Please underatand I am paying for the good service from a five star hotel, but you make me feel I am facing a government office.
Stayed 2 nights in Feb 2022
Response from Digital Manager on 7 Feb 2022
Dear Guest, thank you for sharing your experience on your recent stay with us. The Hotel apologise for the unpleasant experience and the service failure. We will look into the below matter seriously and take necessary action to ensure that the below does not re-occur again. We would appreciate if you can provide us with another opportunity to try the true. St. Regis service as we always believe in creating associate engagement and guest loyalty.

10/10 Excellent

Chungche

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

Fatlulu, CT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, comfy bed, clean room, and good breakfast.
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I stayed at the hotel from 11-13 Dec. I spent more to book a king bed room, but the room was not available when I checked in because they over-rented out their king rooms. I was offered a twin room but they offered to change me to a king bed the next day. On the following day, I changed to the king bed room. The room was warm and it was obvious that the AC was not functioning properly in room 3318. When the technician came, his advice was to open the window until I decide to go to sleep. Note that the hotel was still serving cold AC and not yet switched to heating mode. The more ridiculous thing is that when I was sending him out, the air in the corridor was much cooler than my room (supposed to be set at 16degrees Celsius with max wind speed). He suggested if I wanted to keep my main door open. Shall not stay here again if I return to Wuhan.
Stayed 2 nights in Dec 2019

8/10 Good

Anna, Melbourne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful Room was a bit outdated but clean Good location right next to a shopping centre Breakfast was ok
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a shopping mall where we can also find food. Staffs are friendly and very helpful. Subway is not too far a walk from the hotel. Will definitely consider staying here on my next trip back to Wuhan.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Overall was an excellent stay , hotel seems very new maybe about 2 years plus and in a very quiet location about 10mins drive from the main Hankou busy area and only 2 mins drive from the main Hankou railway station. Being a frequent Wuhan traveller, this is an up n coming area to he developed. However the airconditioning in my room and a few other rooms i viewed was not good amd can be improved vastly. Not sure if it is because the management feels winter is coming hence they tuned the airconditioning in the rooms. Another area for improvement is to provide champagne and better wines in the lounge as this will make Sheraton stand out amongst all other 5 star hotels in China. Overall, a very comfortable stay and will only return if the improvements are made.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very nice
Stayed 1 night in Oct 2019
Response from Iris Gong on 5 Nov 2019
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very new and stylish. A little bit far from tourist sites but very close to good local restaurants!
Stayed 1 night in Oct 2019
Response from Iris Gong on 5 Nov 2019
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and nice. On a very hot day it was quite cool inside. One aspect I especially enjoyed was that the hotel did not smell like smoke. So many hotels here do.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, overall very good experience staying in this hotel. A bit further away from hankou rail station but easy to get a taxi (and is not expensive)
Stayed 2 nights in Jun 2019

10/10 Excellent

Phua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Iris Gong on 3 May 2019
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

8/10 Good

Abraham, Montréal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is big, new but some things are missing I m comparing w others that s why i wasn't satisfied
Stayed 2 nights in Mar 2019
Response from Iris Gong on 1 Apr 2019
Dear Guest, thank you for sharing your experience on your recent stay with us. We will notice the management team your suggestions. We are looking forward to your next visit and we will provide a bespoke and uncompromising sevise. Be well!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Iris Gong on 12 Apr 2019
Thank you for sharing your experience of your last stay with us. We are delighted to hear that you were satisfied with our hotel service.We do appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in Dec 2018
Response from Iris Gong on 25 Feb 2019
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay at the hotel. Friendly and helpful staff has made it pleasantly and the room I had was luxurious and comfortable. I would definitely book there again.
Stayed 4 nights in Dec 2018
Response from Iris Gong on 21 Dec 2018
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

8/10 Good

PAMELA

ExcelExcellent
Stayed 2 nights in Nov 2018
Response from Iris Gong on 21 Dec 2018
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

10/10 Excellent

Siew Leng Luna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay! Hotel is next to a shopping mall that gives extra convenience.
Stayed 2 nights in Oct 2018
Response from Iris Gong on 21 Dec 2018
Thank you for sharing your experience of your last stay with us. We are delighted to hear that you were satisfied with our hotel service.We do appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

10/10 Excellent

Yeshayahu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Iris Gong on 27 Sept 2018
Thank you for sharing your experience of your last stay with us. We are delighted to hear that you were satisfied with our hotel service.We do appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

10/10 Excellent

Ning, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT
The room is very clean and the bed comfortable, good ventilation and sunlight too, very healthy. The breakfast is fabulous and GREAT!
Stayed 2 nights in Sep 2018
Response from Iris Gong on 18 Sept 2018
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

8/10 Good

Emilie Hoi Yan

Liked: Staff & service, property conditions & facilities, room comfort
Overall was ok, location is kind of far from subway and there was some left over food in my room from the previous occupant which was very disturbing.
Stayed 2 nights in Sep 2018
Response from Iris Gong on 14 Sept 2018
Dear Guest, thank you for sharing your experience on your recent stay with us. We appreciate the constructive feedback from our guests and we sincerely apologise for the inconsistent level of service upon your check in. The Hotel is looking into extensive training to ensure that we continue to deliver the bespoke hospitality experiences to all of our guests. We will ensure the room is neat and tidy before we provide to you. We hope to be able to welcome you back to experience the true hospitality of Sheraton Grand Wuhan Hankou Hotel

10/10 Excellent

Shui Tong Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Iris Gong on 14 Sept 2018
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding rooms
This is overall an excellent hotel, certainly in the quality and size of the rooms. Very high ceilings and sophisticated design...a nice blend of luxury and practicality. The hotel is connected to an average mall, but my stay was too short to check out what else is nearby. Breakfast at the restaurant was very good. A great place to stay for business, and excellent prices.
Stayed 1 night in Aug 2018
Response from Iris Gong on 4 Sept 2018
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Iris Gong on 21 May 2018
Thank you for sharing your experience of your last stay with us. We are delighted to hear that you were satisfied with our hotel service.We do appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

4/10 Poor

KELVIN

Liked: Staff & service
Disliked: Cleanliness, room comfort
Response from Iris Gong on 27 Apr 2018
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

10/10 Excellent

NAM KEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is a newly-developed area though it is in the centre of the city. In spite of this, the services overall are very good especially Wilson Liu of concierge who wa not only attendive to everything but was able to speak Contonese as he had learned it through his own effort. Indeed, learning Contonese is not easy. Another one is the Front Office Manager, who was polite and helpful.
Stayed 3 nights in Mar 2018
Response from Iris Gong on 20 Mar 2018
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I appreciate your kind words very much for our staff that you are satisfied their service. We look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Room is clean. Bed is comfortable. Staff is helpful. There are 3 restaurants in house but the quality is not 5 star
Stayed 1 night in Feb 2018
Response from Iris Gong on 12 Feb 2018
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

10/10 Excellent

leimin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

10/10 Excellent

Ed, Pacific Grove, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why can't I give an overall of 6?
This property's location in an area currently being developed near Hankou station is the only current drawback. Other than that, not enough superlative can be said about it. Restaurants are fantastic. Breakfast is unsurpassed. An adjacent shopping center provides my needed Starbucks. Lily at SPG reception is the most fantastic front desk person that I've met. The bathroom is the most spacious I've encountered outside of a suite. The bed is a highlight in their marketing and I can see why. Amazing comfort! The lobby does need a bit more seating. Oh, for hotel staff: please repair or replace the seal for the room window to the left of the bed. It allows noise and cold air into room. In summary, I have been more impressed with this property than some of the flagship St. Regis hotels.
Stayed 1 night in Oct 2017
Response from Iris Gong on 10 Oct 2017
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at wuhan
Hotel was comfortable and staff was friendly. I will highly recommend this hotel.
Stayed 2 nights in Sep 2017
Dear guest, thank you for choosing to stay in Sheraton Grand Wuhan and satisfied with our service. Looking forward to see you new time.

10/10 Excellent

YANG

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2017

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely splendid
Exceptionally good , extremely satisfied
Response from General Manager on 6 Mar 2017
Dear Guest, Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

8/10 Good

Maverick

Liked: Staff & service, property conditions & facilities, room comfort
Socket in the bathroom not working, and the room was not completely clean.

10/10 Excellent

Chung-Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, and comfort.
Great location for food and shopping. Big mall right next to the hotel.

8/10 Good

Verified traveller

Liked: Staff & service

10/10 Excellent

Joe, Vancouver, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Room
When I first walked into my room I loved it. Very nice rooms and nice layout. Only pitfall is that there is no restaurants or shops in walking distance. Only one convenience store.

10/10 Excellent

YOUNGIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

SEUNG YONG

Liked: Amenities
Stayed 2 nights in Jan 2024