Breakfast and dinner served

Reviews of Discovery Settlers Hotel

3.5 out of 5
Discovery Settlers Hotel
61 Hatea Drive, Whangarei

Reviews

7.8

Good

Rating 10 - Excellent. 146 out of 518 reviews" "
Rating 8 - Good. 229 out of 518 reviews" "
Rating 6 - Okay. 91 out of 518 reviews" "
Rating 4 - Poor. 40 out of 518 reviews" "
Rating 2 - Terrible. 12 out of 518 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean, but they are old. The breakfast was ok, but they didn’t refill the trays when food had all gone. I felt for people who came after us, because their choices were limited
Stayed 1 night in May 2024

6/10 Okay

Alison

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms were amazing looking in pictures online but not that nice in reality.
Stayed 1 night in Mar 2024

6/10 Okay

Grant

Travelled with family
Liked: Staff & service
Disliked: Amenities
It was fine. Room a little small for 4, the poor had loads of insects, it just felt a little run-down.
Stayed 1 night in Mar 2024

6/10 Okay

Lorraine

Stayed 2 nights in Mar 2024

6/10 Okay

Larry

Liked: Cleanliness, staff & service
Helpful with check-in and questions. Breakfast was very good. No AC only a fan. Opened door to balcony to blow in cooler air. Got bitten by bugs. No screens on door or windows to keep bugs out.
Stayed 1 night in Jan 2024
Response from Discovery Settlers Team on 18 Mar 2024
Dear Larry, Thank you very much for your time to write your review. Your feedback will help us to improve upon our product and services. We appreciate your comment regarding the AC and lack of screens. We have passed you comment onto staff and managers concerned to ensure we are constantly improving upon our services.

6/10 Okay

Trevor

Liked: Cleanliness, staff & service
Property is looking very “Tired”. Bathroom layout terrible.
Stayed 3 nights in Jan 2024
Response from Discovery Settlers Team on 18 Mar 2024
Dear Trevor, Thank you very much for your time to write your review. Your feedback will help us to improve upon our product and services. We have passed you comment onto staff and managers concerned to ensure we are constantly improving upon our services.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Discovery Settlers Team on 18 Mar 2024
Thank you for your review, we look forward welcoming you back in future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend exceptional value
Outstanding. Great location. Very clean room. Great service. Food for breakfast and especially dinner was exceptional! Highly recommend
Stayed 2 nights in Jan 2024
Response from Discovery Settlers Team on 18 Mar 2024
Dear Thomas, Thank you very much for your time to write your review. We are really happy to hear you have enjoyed your stay with us, particularly the location, room cleanliness and the food. We will pass you kind words onto team.

8/10 Good

Conan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Discovery Settlers Team on 18 Mar 2024
Hi Conan, Thank you for the review. Your feedback is appreciated.

10/10 Excellent

Branagh

Stayed 1 night in Dec 2023
Response from Discovery Settlers Team on 18 Mar 2024
Dear Branagh,thank you for your review, your feedback is very appreciated.

8/10 Good

Adyr

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Discovery Settlers Team on 18 Mar 2024
Dear Adyr, thank you for your review, your feedback is very appreciated.

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good and quiet location. The facility itself is aging and out of date, our room is downstairs and smells old and dampness, the bathroom don’t have space to put your Toiletrie. The small Air con is not making cool airs, guess it’s just a heater looks like air con, they do have a free standing fan provided, but just not enough for a summer night, we downstairs can’t open windows for safety reasons at night make this worse. We paid 240 for a night during the busy new year eve period, not worth it. The staff is friendly though.
Stayed 1 night in Dec 2023
Response from Settlers Team on 18 Mar 2024
Dear Jessica, thank you for your review, your feedback is very appreciated. We are sorry to hear we did not match your expectations during your stay. We have passed your concerns to staff and managers concerned to ensure we are constantly improving upon our services.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay! Thank you for everything!
Stayed 12 nights in Oct 2023
Response from Settlers Team on 18 Mar 2024
Dear David,thank you for your review, your feedback is very appreciated.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
The Settler’s Discovery Motel was a fantastic stay. The room was great, wonderful service with friendly staff, and great food. It was also a short walk to the Whangārei waterfront, and all the fabulous restaurants and cafes. I highly recommend this motel, and would stay again in a heartbeat.
Stayed 2 nights in Oct 2023
Response from Settlers Team on 18 Mar 2024
Dear Gina, thank you for a wonderful review, we look forward to see you again.

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were a late arrival and the staff had turned the heater on in the room, very thoughtful.
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Hotel is quite dated, but has been well preserved!! It is kept up very well. The restaurant is very nice with reasonable pricing and a fair amount of selections. The morning was missing eggs during my stay. That is a staple for me. So I chose not to spend the buffet price for mostly things I preferred it to have. Would be nice to see the hotel incest in some upgrades to keep it self appealing. An enclosed/ heated pool would be wonderful. Also more entertainment /media choices for the rooms. Providing hdmi inputs or airplay devices for those bringing their own media to link into the hotels tv’s would also be nice. These type things would take the then quality of stay up another level. Not a bad stay at all, but could easily take it to the next level. FYI: the pricing was great!!
Stayed 1 night in Sep 2023
Response from Settlers Team on 18 Mar 2024
Dear David, thank you for your review, your feedback is very appreciated. We are sorry to hear we did not match your expectations during your stay. We have passed your concerns to staff and managers concerned to ensure we are constantly improving upon our services.

8/10 Good

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When i arrived there the toilet bowl had not been cleaned.
Stayed 2 nights in Sep 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the price, cleanliness and area. I didn’t like the noise from people outside room during night. Heating not set up.
Stayed 1 night in Sep 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to town, friendly staff, very clean and comfortable bed
Stayed 1 night in Aug 2023
Response from Settlers Team on 18 Mar 2024
Dear Mike, Thank you for your review, your feedback is appreciated.

8/10 Good

Deborah

Stayed 1 night in Aug 2023
Response from Discovery Settlers Hotel on 18 Mar 2024
Dear Deborah,thank you for your review, your feedback is very appreciated.

6/10 Okay

Medina

We were surprised at the size of the room (small) for the price, suited our purposes being a bed for the night.
Stayed 1 night in Aug 2023
Response from Settlers Team on 18 Mar 2024
Dear Jessica, thank you for your review, your feedback is very appreciated.

10/10 Excellent

Sonya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dinner and breakfast.
Stayed 1 night in Jul 2023
Response from Settlers Team on 30 Jul 2023
Hi Sonya,We are glad that you enjoyed your stay with us.Thank you :)Kind RegardsSettlers Team

10/10 Excellent

Constantine, Whangarei

Liked: Cleanliness, staff & service, property conditions & facilities
A warm welcome from friendly staff and a great room close to town.
Stayed 1 night in Jun 2023
Response from Settlers Team on 23 Jul 2023
Kia Ora,We are glad you enjoyed your stay with us. Thank you :)RegardsSettlers Team

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient base for one or two nights. Staff were very friendly and welcoming. Hotel was mostly in good condition but showing a few signs of wear and tear.
Stayed 3 nights in Jun 2023
Response from Caleb on 29 Jun 2023
Hi Greg, thank you for the review. We are glad you enjoyed your stay, and we look forward to welcoming you back.

10/10 Excellent

Jaz, Torbay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I have been staying here during my work trips up North for 10 years and I always enjoy my stay ! Thank you :)
Stayed 1 night in Jun 2023
Response from Zuzana on 26 Jun 2023
Dear Jaz,thank you very much for taking time to write a review. We are delighted to hear about our experience and we are very greatful for your loyalty.We look forward seeing you back soon.Kind regards,

4/10 Poor

Paul

Stayed 1 night in May 2023
Response from Discovery Settlers Team on 18 Mar 2024
Dear Paul,Thank you for your review, your feedback is very appreciated.

8/10 Good

Joanne

Stayed 2 nights in Mar 2023
Response from Discovery Settlers Hotel on 11 Apr 2023
Kia Ora Joanne,Thank you for your feedback. We are glad you had a nice stay with us, and we look forward to welcoming you back in the future.Kind regards, Discovery Settlers team

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are a good size, staff were friendly and its not too noisy.
Stayed 1 night in Mar 2023
Response from Discovery Settlers Hotel on 18 Mar 2023
Kia Ora, Ruth,Thank you for your review and kind comments. We are pleased that you enjoyed your stay and hope to see you back soon.Kind regards,Ian - Duty Manager

10/10 Excellent

Sonya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, clean, comfy bed and lovely food options. This was perfect for a work stay.
Stayed 1 night in Mar 2023
Response from Discovery Settlers Hotel on 18 Mar 2023
Kia Ora, Sonya,Thank you for your 5-out-of-5 review. We are delighted that you enjoyed your stay and look forward to seeing you back again.Kind regards,Ian - Duty Manager

8/10 Good

Cathy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
everything was very nice and a reasonably cost. I would stay there again my only issue was the mattress on the bed probably not the best and no air con. Thank you
Stayed 1 night in Mar 2023
Response from Discovery Settlers Hotel on 18 Mar 2023
Kia Ora, Cathy,Thank you for your review and feedback, which has been passed to our owners for their review and consideration.We hope to see you back soon.Ian - Duty Manager

6/10 Okay

Natalie

Travelled with partner
Liked: Staff & service, amenities
Booked an 'Executive suite', which kept us amused during our stay...'Executive suite' has a balcony.....The balcony is shared with multiple rooms and overlooked a piece of grass and the main road. Two chairs, no table....no air conditioning but a loud fan if you want it...the upstairs room is accessed by a concrete stairwell (no lift)....On a plus note the staff were very friendly and it was a 10 minute walk to the 'Basin where there are some excellent restaurants...Poor nights sleep as a lot of road noise coupled with no double glazing....Room was clean. Didn't use the pool or food facilities but they where there if you wanted them.
Stayed 1 night in Mar 2023
Response from Discovery Settlers Hotel on 18 Mar 2023
Kia Ora, Natalie,Thank you for reviewing your stay and sharing your observations. I am sorry that we did not meet your expectations but do hope that you will consider us again for any future visits to the Whangarei area.Kind regards,Ian - Duty Manager

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant hotel where you can park your can right outside the door.
Stayed 1 night in Jan 2023
Response from Settlers Hotel on 3 Feb 2023
Hi John,Thank you for your positive feedback. We're glad that you enjoyed your time with us and hope to see you again!!RegardsSettlers Hotel

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service
A little tired but good for 1 night.
The room was more than adequate for a night. Clean and comfortable. Unfortunately it’s a bit dated and the bathroom is very narrow and small but as I say for a night it did the job.
Stayed 1 night in Jan 2023
Response from Settlers Hotel on 3 Feb 2023
Hello George,Thanks for the feedback. We are happy that you enjoyed the stay at Settlers Hotel. We appreciate your time for feedback and will work to make our guest's experience more better.RegardsSettlers Hotel

8/10 Good

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, friendly, clean with breakfast and dinner available.
Stayed 1 night in Jan 2023
Response from Settlers Hotel on 3 Feb 2023
Hi Eileen,Thanks for your feedback!!We're happy to know you enjoyed your stay with us. We hope to see you again!!RegardsSettlers Hotel

10/10 Excellent

Rachael

Stayed 1 night in Jan 2023
Response from Settlers Hotel on 3 Feb 2023
Hi Rachael,Thank you so much for your review :)We're extremely happy to know you enjoyed your time with us. We hope to see you again in future!!RegardsSettlers Hotel

10/10 Excellent

Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy place to find with good parking. Good reception service and everything was nice & clean.
Response from Discovery Settlers Team on 11 Jan 2023
Hi Beverley,Thanks for the feedback.We're glad you enjoyed your stay with us & we hope to see you again in future.RegardsDiscovery Settlers Team

4/10 Poor

CHRISTINE

Liked: Staff & service
For the price I paid for one night it definitely was not worth the value. Receptionist was great, helpful & friendly. Bedspread had stains on it & no cutlery in room only teaspoons. Tv remote not working properly either.
Response from Discovery Settlers Hotel on 3 Feb 2023
Hello Christine,We apologize that our service didn't match your expectation. We always give high attention to detail. We appreciate and will use your feedback to make our service better.RegardsSettlers Team

6/10 Okay

Clayton, Orewa

Travelled with family, Travelled with partner
Liked: Staff & service
Response from Discovery Settlers Hotel on 3 Feb 2023
Hello Clayton,Thanks for your review.We hope you had a good time with us!!RegardsSettlers Team

4/10 Poor

Ezra

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not a great stay. Room had no air conditioning so was hot. It had broken outlets near the bed. Broken light fixture above the bed which caused a light to flash incessantly. Quite a poor experience overall. Will not be returning in the future
Stayed 1 night in Dec 2022
Response from Discovery Settlers Hotel on 3 Feb 2023
Hello Ezra,Thank you for your review. We're sorry to hear that we couldn't meet your expectations, but we really appreciate you bringing the issue to our attention and we'll strive to do better. Hope you'll consider giving us a chance again in future!!RegardsSettlers Team

10/10 Excellent

Vicki

Stayed 1 night in Dec 2022
Response from Darren H on 29 Dec 2022
Thanks for the top marks Vicki. Thanks for staying. Hope to see you back again soon.

6/10 Okay

PHILIP

Liked: Cleanliness, room comfort
Lots of outdoor space
Very pleasant surroundings, but on a very busy road. No where to hang things on in bathroom and needs more vanity space there also. Apart from that the room was absolutely fine.
Stayed 1 night in Dec 2022
Response from Darren H on 29 Dec 2022
Thank you for taking the time to give us some feedback. That is helpful, and we can look to see if there is anything that can be done there.

8/10 Good

A

Stayed 1 night in Dec 2022
Response from Darren H on 29 Dec 2022
Thanks A for taking the time to post review. See you again when you are back in Whangarei

8/10 Good

Ann

Stayed 1 night in Dec 2022
Response from Darren H on 29 Dec 2022
Thanks Ann for posting a review. I am sure we will see you again and get to have a 10 on your next stay.

10/10 Excellent

vicki

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sevice. Lovely room .Beautiful Trees surrounding property and great breakfast. Thankyou we will come again!
Stayed 1 night in Dec 2022
Response from Darren H on 29 Dec 2022
Thanks Vicki for the review. We do full buffet breakfast everyday for our guests, and happy that you enjoyed your stay as well. All the best

4/10 Poor

Barrie

Stayed 2 nights in Nov 2022
Response from Darren H on 29 Dec 2022
Thanks for your review Barrie. Hopefully next time you stay we will be able to exceed your expectations. Let us know if we can do something better for you.

8/10 Good

terry

Stayed 2 nights in Sep 2022
Response from Darren H on 28 Sept 2022
Thanks for taking the time to post a review Terry. Hope to see you again.

10/10 Excellent

Amanda

Stayed 2 nights in Sep 2022
Response from Settlers Team on 18 Mar 2024
Dear Amanda, thank you for your review, your feedback is very appreciated.

6/10 Okay

Richard

Travelled with family
Disliked: Amenities
Easy walk to the Basin area and city centre
Stayed 2 nights in Sep 2022
Response from Darren H on 11 Sept 2022
Thank you for taking the time to post review. I appreciate your time.

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay and friendly helpful staff
Stayed 9 nights in Jul 2022
Response from Darren H on 21 Jul 2022
Thanks Roger, I appreciate you taking the time. I know the staff are working very hard and they appreciate the recognition.

10/10 Excellent

J C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Jul 2022
Response from Darren H on 15 Jul 2022
Thanks for staying with us. Dee you again next time. I appreciate you taking the time to review.