Whale Bay Tours and Activities

I stayed at this hotel last night. Unfortunately, my experience at reception was disappointing. One of the female staff members was very rude and aggressive in her attitude. She did not greet or welcome us, and her tone made us feel uncomfortable. It seemed like she was speaking to customers in a harsh and intimidating way rather than providing friendly customer service. I hope the management will address this issue and provide better customer service training, as a warm and respectful welcome makes a big difference to guests’ experiences.

The whole place is extremely run down. Rooms were in very poor condition and dirty - holes in the floor and dead cockroaches. Never saw a staff member the whole time we were there. No spa pool anywhere that we could see and based on the condition of the rest of the place we would not have gone in even if we had found it. No milk or proper coffee cups. Do not go near this place!!