Hotels with Pool & Resorts in Western Mountains from NZ$205

"I liked everything"

"Okay convenient to the interstate and well maintained"

"The room was spotless and good sized. The bathroom was also very clean and very small. But that's the size they were back in the day. Both check-in and check-out went smoothly and the staff made sure we were comfortable with the arrangements."

"Great customer service and great experience"

"Steve at the front desk was great and very friendly. Will definitely stay here again !!!!!"

"The room was nice. Easy check in and out."

"Excellent slope-side accommodations with great views and an excellent restaurant. Enjoyed my stay! Highly recommend."

"This was an unacceptable check-in experience, especially for what they charge per night. O After a six-hour drive, we arrived around 7–8 PM to find the front desk closed, the property dark, and no staff available. There were no clear after-hours check-in instructions provided in advance—our Expedia confirmation only listed a 4 PM check-in time, with nothing about what to do if arriving later. We called both the main number and the after-hours line multiple times and received no response. It was cold, raining, and the property is in a remote mountain area with very limited nearby options. Exhausted and unsure what to do, we did not feel comfortable waiting in a dark, empty parking lot with no way to access the room, so we had to find alternative lodging for the night. The next day, we were told the key had been left in an envelope and that there was a note on the door. That may be their process, but it was not clearly communicated, not visible in the moment, and not a reasonable expectation after a long day of travel in poor conditions. For a property at this price point, check-in should be straightforward, well-lit, and clearly communicated in advance—not dependent on finding a note on a dark door. To make matters worse, the property has denied a refund, claiming the issue did not occur, and redirected responsibility to Expedia, while Expedia says the property must approve the refund. We are now stuck in the middle despite being unable to access the room we paid for."

"Clean room. Great location"