Top Hotels Near West Norwood Health and Leisure Centre in London from NZ$84

"We arrived very early and we understand that check-in is at 3:00 pm, but we felt no effort was made to accommodate us sooner. After a long trip, we were hoping for a bit more flexibility or at least some alternative. We sat in a seating area of the hotel to rest for a while, but the sofas were taken away, supposedly for the restaurant, which left us without a place to sit comfortable. Also, the air conditioning was not cooling properly and we were quite hot during our stay, which made the experience uncomfortable. Overall, we believe there is room for improvement in both customer service and guest comfort. At least we had a safe place to stay, but for the amount of money we paid, we expected and deserved a much better experience. "

"Everything in this hotel is overpriced, the room, the breakfast and the bar. It's in a great location but i wouldn't stay here again."

"We initially were given a room with no view but we paid for a room with a view. This was rectified quite quickly. There was a smell of sewage in the bar and lobby area. The down stairs toilet was out of action so that was the suspected cause of the smell. The location was great and the view once we got one was fab"

"Nice room, nice staff. Would stay there again."

"The room was clean and was a big size! The location was also very ideal. It was in a safe neighborhood and was close to many great London attractions "

"Great location. Lovely staff."

"Lovely hotel in a beautiful area "

"The staff was amazing. The rooms were clean, I would suggest new pillows as they went flat even using 2 pillows didn’t help. I wasn’t impressed with the breakfast buffet, would not pay for it again."

"Excellent location to the tube and bus station for both of my tours. Breakfast had a lot varieties and delicious. My 19 year old son was denied check in as my flight was delayed until the next day, even though his name was listed as a secondary guest and room was paid in full. I had to change my booking to reflect the reservation to have his name as primary. This should not be necessary, but he was allowed to have a room afterwards. It was tiring for him to arrive after flying in from the U.S. and stressed that he didn’t have a room. Staff should have looked at reservations carefully first time to see all the names of guests. Besides initial frustration, room was adequate and completely renovated. Recommend to stay here again in London."