West Grand Hotels, Grand Rapids

"My experience at this hotel was quite disappointing. I have traveled to many cities, and unfortunately, this was one of the least satisfactory stays I have had. The bathroom was not well maintained, and basic amenities like drinking water were not provided in the room. The room itself appeared quite old, the beds were uncomfortable, and the floor was not clean. Additionally, the bathroom was very small and could use improvement. I also found the check-in experience to be less welcoming than expected. Overall, I believe there is significant room for improvement, especially considering the price."

"Great"

"Great hotel. Nice location. They could do a better breakfast, but otherwise good"

"Staffing was good "

"It was o"

"First time walking in the room and it smelled like cigarette/ marijuana smoke and the blankets had a burn in it. My door was off track and I would have to lift it up to close it. The one wash cloths was ripped and stained. I told the front desk and the guy just said okay and did nothing about it. I then got stuck in the elevator and I told the front desk and the woman that was there said it happens and it’s okay all you got to do it pull the doors open."

"Great staff and a wonderful location "

"Clean nice staff good breakfast nice pool"

"The room was clean, everything leading up to the room could have been cleaner and better-kept. Dog run was sketchy (weeds, garbage, etc.). Price was nice. "