Dear Dhvani,Thank you for your review and for highlighting both the positive aspects and areas needing improvement. We're glad to hear you appreciated the cleanliness of our hotel. However, we sincerely apologize for the outdated furniture and, more importantly, for the safety concerns you experienced. Your feedback regarding the housekeeping oversight and the aggressive knocking is being taken very seriously. We are reinforcing our procedures to ensure this does not happen again. Thank you for bringing these matters to our attention, and we hope to provide a safer and more updated stay in the future.Kind regards,Cameron

Dear Geralyn,Thank you for your positive review! We're delighted to hear that you enjoyed your stay in room 1107, particularly the balcony with its beautiful mountain view and the bright washroom. We appreciate your feedback about the sink size. We're thrilled to know you'd recommend our hotel and plan to return with friends. We look forward to welcoming you back soon!Kind regards,Cameron

Hello Philip,Thank you for taking the time to leave a review, we're glad you enjoyed your stay.Kind regards,Cameron

Thank you very much for your kind words, Jason.We look forward to seeing you again the future.

Thank you for your review! We're glad you enjoyed our location and found the beds comfortable. Housekeeping stay services are by request only; feel free to ask for service during your next stay with us! We hope to see you again in the future.

Thank you for your review! We are glad you enjoyed your stay!!

Thank you for your review! We hope you had a good stay!

Thank you for your review! Glad you had a good stay!

Thank you for your review! glad you had a good stay!

thank you for your review!

Hello Peter,Thank you for your feedback. We apologize for any inconvenience you experienced during check-in. During the off-season, our front desk hours were shorter, which is why the key was left at the door for your convenience. We're pleased to inform you that our front desk is now staffed longer to better serve our guests. Additionally, we appreciate your comments about the accommodation and communal areas; we will pass your message on to our maintenance and housekeeping teams. We hope to see you again in the future.

Hello Amrit,Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced during your stay. We understand that the outside emergency staircase can be slippery when wet, so we recommend guests take the carpeted staircase on the inside of the building. The front desk agents are trained to point out your room location on the property map we give to every guest. This must have been missed in your case, and will present a training opportunity.The majority of businesses are closed in the off season; May Long Weekend is when most shops and restaurants reopen for the summer; feel free to come back during the summer if you are looking for things to do.Kind regards,Cameron

Hello Racquel,Thank you for taking the time to leave us a review. We're glad you found the stay Very Good, and hope to see you again in the future.Kind regards,Cameron

Dear Katarzyna,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, including the unsatisfactory room move, the problems with the bathroom, and the overall condition of the property.We regret that the move to an accessible room was not properly communicated and that the bathroom issues were not resolved promptly. Your experience with the staff's response is not reflective of our service standards, and we will address this with our team to ensure better handling in the future.We are currently working on improvements to our facilities and hope you will give us another chance to provide a more comfortable and pleasant stay.Kind regards,Cameron

Thank you for leaving a review Richy, we're glad you enjoyed your stay.

Good morning Jaskarndeep ...I hope this note finds you well.Thank you for taking the time to leave a rating.Your time is appreciated.I will be sure to share your comments with The WLLR Team.Please let us know if we can help with anything in the future.Kind regards,

Good morning Colleen ...I hope this note finds you well.Thank you for taking the time to leave a rating.Your time is appreciated.I will be sure to share your comments with The WLLR Team.Please let us know if we can help with anything in the future.Kind regards,

Thank you for your review Robin!

Good morning Larry ...I hope this note finds you well.Thank you for taking the time to leave a rating.It is appreciated.I will be sure to share your comment with The KL Team.Please let us know if we can help with anything in the future.Kind regards,

Good morning Tanis ...I hope this note finds you well.Thank you very much for taking the time to leave a rating.Your time is appreciated!I will be sure to share your thoughts with The WLLR Team.please let us know if we can help with anything in the future.Kind regards,

Thank you for this great review Katie! We hope you come back and stay with us again!

Good afternoon Keith ...I hope this note finds you well.Thank you for taking the time to leave a rating.Your time is appreciated.I will be sure to share your comments with The WLLR Team.Please let us know if we can help anything in the future.Kind regards.

Good afternoon Roderick ...I hope this note finds you well.Thank you for taking the time to leave a rating.Your time is appreciated.I will be sure to share your comments with The WLLR Team.Please let us know if we can help anything in the future.Kind regards.

Good morning H ...I hope this note finds you well.Thank you for taking the time to leave a review as well as a rating. Your time is appreciated!I will be sure to share your comments with the WLLR Team.Through the winter months we will be renovating our guestrooms.Please let us know if we can help with anything in the future.Warm Regards,

Thank you for staying with us Raina!

Good afternoon Vadym ...I hope this note finds you well.Thank you for taking the time to leave a review. Your time is appreciated.I will be sure to share your comments with The KL Team.Please let us know if we can help with anything in the future.

Thank you for staying with us Jessie James!

Thank you for your review Simon. I'm sorry to hear you were not satisfied by the local services. We hope you get a chance to come back and visit us again!

Thank you for this great review Raju! We hope you come stay with us again!

Thank you for this great review Xiaodong!

Thank you for your review Cheryl. We would appreciate more information as to what you didn't enjoy about your stay so we can learn for the future. If you would please contact us directly, we could benefit from your feedback.

Thank you for staying with us Bianca!

Good afternoon Kumaran ...I hope this note finds you well.Thank you taking time to leave a rating. Your time is appreciated!I do apologize that we did not meet your expectations. If you feel as though you would like to discuss your experience further, please feel free to contact me personally.Please let us know if we can help with anything in the future.Regards,

Good afternoon Roman ...I hope this note finds you well.Thank you taking time to leave a rating and a review. Your time is appreciated!I do apologize that we did not meet your expectations. I have been informed of your incident. I have discussed and addressed the lack of Guest Service that you received during your visit.If you feel as though you would like to discuss your experience further, please feel free to contact me personally.Please let us know if we can help with anything in the future.Regards,

Good afternoon Arnold ...I hope this note finds you well.Thank you taking time to leave a rating.Your time is appreciated!I will be sure to share your thoughts with the WLLRTeam.Please let us know if we can help with anything in the future.Regards,

Good morning Raelene ...I hope this email finds you well.Thank you for taking the time to leave a rating and a review. It is appreciated.I will be sure to share your thoughts with the WLLR Team.Plse let us know if we can help with anything in the future.Regards,

Good morning Darlene ...I hope this email finds you well.Thank you for taking the time to leave a rating and a review. It is appreciated.I will be sure to share your thoughts with the WLLR Team.Plse let us know if we can help with anything in the future.Regards,

Good morning Mark ...I hope this email finds you well.Thank you for taking the time to leave a rating and a review. It is appreciated.I will be sure to share your thoughts with the WLLR Team.We do spend the winter season doing a Deep Clean on all the buildings. The cleaning will be addressed. Plse let us know if we can help with anything in the future.Regards,

Good morning Joseph ...I hope this email finds you well.Thank you for taking the time to leave a rating. It is appreciated.I will be sure to share your thoughts with the WLLR Team.Plse let us know if we can help with anything in the future.Regards,

Good morning Laurence ...I hope this email finds you well.Thank you for taking the time to leave a review as well as a rating. Your time is appreciated.I do apologize that we did not meet your expectations.We would welcome the opportunity for you to give us another try. Plse let me know directly what concerns I can address to improve upon our facility. I would be able to help with your next reservation personally.Please let us know if we can help with anything in the future.Kind regards,

I'm sorry you were not happy with your stay here. If you could please contact us directly, we would appreciate the opportunity to learn where we went wrong and how we can improve.

Good morning Elizabeth ...I hope this email finds you well.Thank you for taking the time to leave a review as well as a rating. Your time is appreciated.Please let us know if we can help with anything in the future.Kind regards,

Good morning Edward ...I hope this email finds you well.Thank you for taking the time to leave a review as well as a rating. Your time is appreciated.We are in the process of upgrading the entire facility. It will be completed thru the winter season.Please let us know if we can help with anything in the future. We would welcome the opportunity for you to give us another try.Kind regards,

Good morning Desiree ...I hope this email finds you well.Thank you for taking the time to leave a rating. Your time is appreciated.Please let us know if we can help with anything in the future.Kind regards,

Good morning Harald ...I hope this email finds you well.Thank you for taking the time to leave a rating. Your time is appreciated.Please let us know if we can help with anything in the future.Kind regards,

Good morning Rama ...I hope this email finds you well.Thank you for taking the time to leave a rating. Your time is appreciated.Please let us know if we can help with anything in the future.Kind regards,

Good morning Dana ...Thank you for taking the time to leave a rating as well as a review. Your time is appreciated.We are in the process of renovating and upgrading our facility. We also review each room through the winter months and address all maintenance concerns. Through the winter months we all perform Deep Cleans on all guestrooms.I will be sure to share your thoughts with The WLLR Team.Please let us know if we can help with anything in the future.Regards,

Good morning William ...Thank you for taking the time to leave a rating as well as a review. Your time is appreciated.We review each room through the winter months and address all maintenance concerns. Through the winter months we all perform Deep Cleans on all guestrooms.I will be sure to share your thoughts with The WLLR Team.Please let us know if we can help with anything in the future.Regards,

Good afternoon Paula ...Thank you for taking the time to leave a rating and a review. It is appreciated ! I will be sure to share your comments with The WLLR Team.Please let us know if we can help with anything in the future.We look forward to welcoming you back.Regards,

Good afternoon Dia ...Thank you for taking the time to leave a rating and a review. It is appreciated ! We are in the process of upgrading our rooms and the facility in general. It will take a bit of time but we are moving forward.I will be sure to share your comments with The WLLR Team.Please let us know if we can help with anything in the future.We look forward to welcoming you back.Regards,