Apartments in Waterfront

"Great central location but couple of issues - lights in bathroom didn't work, there was a massive ridge in the middle of the floor (trip hazard) & the fridge was not working - in fact it was running very hot & there was a burning smell in the unit (plastic was warping inside fridge around light) - a clear fire risk. When informed Smartflats simply thanked us for the info & made no attempt. to remedy or compensate. Poor service as we rented the apartment to prepare our own food & were limited....

"there were rats, there was no curtain for the toilet and the neighbours can see us, no wifi as well"

"I am satisfied with the apartment, but not happy with a couple things: 1. There is no reception for this apartment. The owner first said the check in code would be sent to me 7 days before we arrive. I sent an email / website message to follow up 7 days ahead, no response. I sent another email / website message 2 days before, no response, i sent an email / message one day before, still no response. So ignoring me. The day i arrived, we were locked out, i tried to call them with our Canada cell...

"The apartment is in a great location, very central, and it was clean. However, you do pay for what you get. It was a good price, so perhaps we should not have been surprised to find that it was in need of maintenance. There was some dodgy-looking electrics, no basic handsoap, no towel rings for hanging a hand towel near a sink, damaged walls etc. Overall, it made it feel cheap, and.... edgy. Worst of all though is their customer service. Nobody answers the provided phone number, and emails are...

"Eine geräumige und geschmackvoll eingerichtete Wohnung. Der Parkplatz war für uns wertvoll. Die informationen im Vorfeld waren sehr hilfreich. Insgesamt eine empfehlenswerte Unterkunft."

"Very nice property, very clean and organized. It is in a very good location, close to commercial and historical sites. A lot of things to do and places to eat nearby. We had a little confusion with the entry code, but could sort it out with the help of the property management and they immediately took care of it."

"Great location "

"Communication with the host was excellent. Text with instructions for accessing the apartments were clear and concise. "

"Had a great time. Came in specifically for the Teddy Swims Concert at TRIX Zaal - the how was great. People in the area were extremely helpful. Stayed off the tourist grid pretty much and saw a lot of beautiful things. Owner has a guidelines book for guests that was absolutely awesome."

"Unit was switched. New apartment was on the corner of 2 main streets, very loud. I called upon arrival, answering service said someone would call, no call. Received email about the stay, I replied not happy. They said someone would contact me, no contact. Treacherous stairway to upstairs bathroom. "

"The location is excellent, just a 5 mins walk to the central train station and shopping district. Staff are friendly and polite. However during our stay, our one bedroom apartment TV was spoilt on the 2nd day. Informed the staff and they cannot solve the problem, so left us with no entertainment at all throughout our stay for the next 4 days. "

"Lovely as always "