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Dear Victor,Thank you for your review!! We always appreciate a Five out of Five!We hope to see you again!Warmest regards and safe travels!Louis GM
6/10 Okay
MITCHELL
Travelled with family
6 May 2024
Liked: Staff & service, amenities
Valet is required for parking and they are forever slow
Better to park your car a half a mile away
Lobby has not been renovated forever
MITCHELL
Stayed 2 nights in May 2024
Response from Louis GM on 15 May 2024
Dear Mitchell,Thank you for your review!! We always appreciate the feedback. We have valet parking as our garage is not guest friendly. We hope to see you again!Warmest regards and safe travels!Louis GM
Close to highway, clean and easy to navigate - a little noisier than average.
Lisa
Stayed 2 nights in Apr 2024
Response from Louis GM on 15 May 2024
Dear Lisa,Thank you for your review!! We always appreciate the feedback,We hope to see you again!Warmest regards and safe travels!Louis GM
8/10 Good
Angel
27 Apr 2024
Liked: Cleanliness
Something I didn't like was parking situation. We didnt want to use valet parking and they said we had no choice but to use it. Even if we parked on the street, we had to give them our keys. Every time we waited for our truck to be brought to use, we would watch the valet come flying through with other peoples cars. Very disrespectful of customers vehicles.
Angel
Stayed 2 nights in Apr 2024
Response from Louis GM on 15 May 2024
Dear Angel,Thank you for your review!! We always appreciate the feedback. We have valet parking as our garage is not guest friendly.We hope to see you again!Warmest regards and safe travels!Louis GM
10/10 Excellent
Nathan Hobbs
20 Apr 2024
Excellent
Nathan Hobbs
Stayed 1 night in Apr 2024
Response from Louis GM on 15 May 2024
Dear Nathan,,Thank you for your review!! We always appreciate a Five out of Five! We hope to see you again!Warmest regards and safe travels!Louis GM
Nice property, surprised that it was Valet parking only and a additional charge of 30.00 night for my vehicle, other than that very nice.
Mike
Stayed 1 night in Apr 2024
Response from Louis GM on 15 Apr 2024
Dear Mike,I am glad that your found our hotel to be a nice property. Valet parking is necessary as our garage is not guest friendly. I am glad that you like our hotel.Warmest regards,Louis GM
6/10 Okay
Ann
13 Apr 2024
Liked: Staff & service
First room assigned to us was not cleaned.
Ann
Stayed 1 night in Apr 2024
Response from Louis GM on 15 Apr 2024
Dear Ann,Thank you for your feedback. I have reviewed it with the housekeeping team so we do not have this happen to another guest.Thank you for your feedback. Warmest regards,Louis GM
10/10 Excellent
miguel
10 Apr 2024
miguel
Stayed 1 night in Apr 2024
Response from Louis GM on 15 May 2024
Dear Miguel,Thank you for your review!! We always appreciate a Five out of Five!We hope to see you again!Warmest regards and safe travels!Louis GM
Wish it wasn’t $30 to park… but everything else was great. Heated pool.
Ulrich
Stayed 3 nights in Mar 2024
Response from Louis GM on 15 Apr 2024
Dear Ulrich,Thank you for your survey! We are always excited to see Five out of Five! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM
8/10 Good
Ayliah
2 Apr 2024
Ayliah
Stayed 3 nights in Mar 2024
Response from Louis GM on 15 May 2024
Dear Ayliah,Thank you for your review!! We always appreciate the feedback!We hope to see you again!Warmest regards and safe travels!Louis GM
10/10 Excellent
kelsey
31 Mar 2024
kelsey
Stayed 1 night in Mar 2024
Response from Louis GM on 15 May 2024
Dear Kelsey,Thank you for your review!! We always appreciate a Five out of Five! We hope to see you again!Warmest regards and safe travels!Louis GM
Dear Donald,Thank you for your survey! We appreciate the feedback. I have let the team know to look at the blackout drapes. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM
10/10 Excellent
Wayne
24 Mar 2024
Great all the way around
Wayne
Stayed 1 night in Mar 2024
Response from Louis GM on 15 Apr 2024
Dear Wayne,Thank you for your survey! We are always excited to see Five out of Five! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM
10/10 Excellent
Virginia Sage
23 Mar 2024
Virginia Sage
Stayed 1 night in Mar 2024
Response from Louis GM on 15 Apr 2024
Dear Ms. Sage,Thank you for your survey! We are always excited to see Five out of Five! Thank you for supporting and we hope to see you again.Safe travels and warmest regards,Louis H GM
Liked the staff a lot. They only have valet parking and its hard to drive into the property unless you are coming south on Main St. From the South, you have to drive past it, make U-turn, then you can drive to the entry. Parking is $30 a day if you drive.
David
Stayed 3 nights in Mar 2024
Response from Louis GM on 15 Apr 2024
Dear David,Thank you for your survey! We are always excited to see Five out of Five! I am sorry about the Valet charge. Our garage is not guest friendly Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM
8/10 Good
Chris
17 Mar 2024
Chris
Stayed 2 nights in Mar 2024
Response from Louis GM on 15 Apr 2024
Dear Chris,Thank you for your survey! We appreciate your feedback. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM
Dear Payton,Thank you so much for your review. We are always very pleased to hear from our guests. We hope to see you again and thank you for supporting Marriott Hotels!Warmest regards,Louis GM
Dear Carla,I was very sorry to hear about your lack of heat. We try to keep everything running and in perfect condition for our guests. I hope you alerted the front desk team or a manager so could resolve this for you. Thank you for your feedback,Warmest regards,Louis GM
Great hotel and staff. Fitness center was great. Restaurant and staff were great too. Definitely recommend.
Cedric
Stayed 2 nights in Mar 2024
Response from Louis GM on 14 Mar 2024
Dear Cedric,Thank you so much for your great review. We are always very pleased to receive a Five out of Five! I was delighted to read how much you liked our hotel!We hope to see you again and thank you for supporting Marriott Hotels!Warmest regards,Louis GM
8/10 Good
Laura
4 Mar 2024
Laura
Stayed 2 nights in Mar 2024
Response from Louis GM on 15 Apr 2024
Dear Thank you for your survey! We are always pleased to here from our guests. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis H GM
Marriott never disappoints. Rooms were clean. The staff was very friendly. The restaurant was delicious. Good Starbucks coffee in the morning. I would definitely go back
Michelle
Stayed 1 night in Mar 2024
Response from Louis GM on 14 Mar 2024
Dear Michelle,Thank you so much for your great review. We are always very pleased to receive a Ten out of Ten! We hope to see you again and thank you for supporting Marriott Hotels!Warmest regards,Louis GM
Fantastic property and great bar and restaurant. Very clean and safe hotel.
Jacqueline
Stayed 1 night in Mar 2024
Response from Louis GM on 14 Mar 2024
Dear Jacqueline,Thank you so much for your great review. We are always very pleased to receive a Five out of Five! I was especially pleased to read that you like our restaurant and bar! We hope to see you again and thank you for supporting Marriott Hotels!Warmest regards,Louis GM
4/10 Poor
Adele
26 Feb 2024
Liked: Staff & service
Adele
Stayed 1 night in Feb 2024
Response from Louis GM on 14 Mar 2024
Dear Adele,Thank you for your review. We do appreciate your feedback. I do hope to see you again soon.Warmest regards,Louis GM
Definitely this day you want to have in Walnut Cre
Great room great rate great service very comfortable
brad
Stayed 1 night in Feb 2024
Response from Louis GM on 14 Mar 2024
Dear Brad,Thank you so much for your great review. We are always very pleased to receive a Ten out of Ten! I was especially pleased that you like our service. We hope to see you again and thank you for supporting Marriott Hotels!Warmest regards,Louis GM
Nice rooms they have a coffee maker and fridge and lots of space. And a decent weight room for a hotel.
Nicholas
Stayed 1 night in Feb 2024
Response from Louis GM on 14 Mar 2024
Dear Nicholas,Thank you so much for your great review. We are always very pleased to receive a Ten out of Ten! I was very pleased to read that you liked our guest rooms. We hope to see you again and thank you for supporting Marriott Hotels!Warmest regards,Louis GM
6/10 Okay
tad
18 Feb 2024
Liked: Cleanliness, staff & service
I just find it irritating they charge $30 a day to park your car
tad
Stayed 1 night in Feb 2024
Response from Louis GM on 14 Mar 2024
Dear Fad,I am sorry about the valet parking charge. Our garage is not guest friendly and makes valet parking a necessity. We do appreciate your business and hope to see you again next time. Warmest regards,Louis GM
10/10 Excellent
Celeste
16 Feb 2024
Celeste
Stayed 1 night in Feb 2024
Response from Louis GM on 14 Mar 2024
Dear Celeste,Thank you so much for your great review. We are always very pleased to receive a Ten out of Ten! We hope to see you again and thank you for supporting Marriott Hotels!Warmest regards,Louis GM
Conveniently located in the hear of Walnut Creek and is walking distance to restaurants and BART.
michael
Stayed 2 nights in Feb 2024
Response from Louis GM on 14 Feb 2024
Dear Michael,Thank you for your great review! We always appreciate the feedback. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM
Dear Malo,,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM
Dear Jan,Thank you for your great review! We always appreciate a Ten out of Ten score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM
10/10 Excellent
Chezaree
10 Feb 2024
Chezaree
Stayed 1 night in Feb 2024
Response from Louis GM on 14 Feb 2024
Dear Chezaree,Thank you for your great review! We always appreciate a Ten out of Ten score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM
10/10 Excellent
Giovanni
10 Feb 2024
Liked: Amenities
Really nice rooms!!!
Giovanni
Stayed 1 night in Feb 2024
Response from Louis GM on 14 Feb 2024
Dear Giovanni,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM
It was excellent hotel. Staff was very friendly and professional.
Jeff
Stayed 1 night in Feb 2024
Response from Louis GM on 14 Feb 2024
Dear Jeff,Thank you for your great review! We always appreciate a Five out of Five score! I am delighted you liked our staff Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM
Very polite and helpful front desk. My room was very spacious, clean and comfortable. Everyone was very polite and helpful.
Borislav
Stayed 1 night in Feb 2024
Response from Louis GM on 14 Feb 2024
Dear Borislav,Dear Cedric,Thank you for your great review! We always appreciate a Ten out of Ten score! I was delighted that you liked our staff! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM
Dear Diane,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM
Dear Jaime,,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM
Valet was smooth. The room was clean and up to date.
Shari
Stayed 1 night in Dec 2023
Response from Louis GM on 14 Feb 2024
Dear Shari.,Thank you for your great review! We always appreciate a Five out of Five score! Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM
6/10 Okay
Nicole
Business traveller
24 Jan 2024
Liked: Staff & service
Decent
Nicole
Stayed 1 night in Jan 2024
Response from Louis GM on 14 Feb 2024
Dear Nicole,,Thank you for your great review! We always appreciate the feedback. Please let me know if there was anything we would have done to make your stay better. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM
Dear Roy,Thank you for your great review! I was so pleased to see you enjoyed the hotel. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM
Dear Melissa,,Thank you for your great review! We always appreciate the feedback. Thank you for supporting Marriott and we hope to see you again.Safe travels and warmest regards,Louis GM