Vile Parle Hotels, Mumbai

"This stay felt like a three‑star experience at best when compared to hotels in North America or Southeast Asia. The floors looked like they had not been cleaned in weeks, and the room had an unpleasant smell. There was only one coffee cup in the coffee bar area, no spoons, and we were expected to use a chopstick as a stir stick. Breakfast involved a long wait, and while there were a fair number of options, the quality was mediocre. The entire property looked tired and neglected, and both staff and management seemed disengaged. The situation was summed up by their welcome letter, which had been printed upside down on official letterhead. If this is the standard for a Taj property, then they have lost us as customers permanently. "

"Service is very poor . The staff does nit care about your needs . Looks like Comparing to the size of hotel, they don’t have adequate staff . Right from check in upto restaurant the service is below the standard and they are lacking is professional approach."

"Everything was simply awesome! The service , amenities, housekeeping"

"The breakfast buffet was terrific. The staff were very friendly and attentive. Let me list a couple of the cons: The hotel is dated. The carpeting needs to be refreshed. I was placed in a wing where there was construction going on in the adjoining rooms. The carpet was dirty, and the hallway smelt dank. In the exercise area, there was a video constantly playing of the CEO shilling for the hotels culinary school. It seem quite annoying, especially when trying to exercise. Finally, the hotel has a number of rather irritating ledges, and drop offs, which can be quite daunting for a customer with physical difficulties. Overall, a decent hotel, but not one that would merit a five star rating, at least in my book."

"The rooms were perfect. The communal areas were a bit dated and in need of some tlc"

"Good"

"I love walking to the 24 hour open food court just outside the terminal 1 and enjoying a good selection of street food in a clean setting. The breakfast area is open and grand."

"Great location, outstanding service, delicious food and very comfortable accommodations. Would highly recommend."

"Everything was excellent"