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Reviews of Fairfield Inn & Suites by Marriott Vernon

2.5 out of 5
Fairfield Inn & Suites by Marriott Vernon
5300 Anderson Way, Vernon, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 570 out of 1002 reviews" "
Rating 8 - Good. 311 out of 1002 reviews" "
Rating 6 - Okay. 66 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
The location was central and the common areas are neat! The water slide was fun, especially for the kids, but for some reason, one of the female staff was not personable and her responses were short (she could have been tired or near the end of her shift - but her attitude could have been better).
Stayed 1 night in May 2024
Response from Ryan on 25 May 2024
Dear Chris,Thank you for staying with us and for taking the time to give us such a generous review! We apologize as we recognize that the professionalism of our front desk agent could've been improved upon to reflect a more friendly nature. We'll take the time to coach this individual on ways they can improve their guest service skills. We hope you decide to visit us again in the near future. Thank you again

10/10 Excellent

Byron

Travelled with family and small children
The kids had an absolute blast with the pool and water slide, its location is perfect with the super store across the street and many many restaurants with in walking distance. The only down side is, the cleanliness, it is clean but there was hair in the sink and gum pressed under the nightstand table. Also the housekeeper came in our room early morning then apologized for coming in the wrong room. Other than those 2 issues, they stay was great, and what you would expect from a Canadian hotel.
Stayed 2 nights in May 2024
Response from Ryan on 23 May 2024
Dear Byron,Thank you for staying with us and for taking the time to give us such a generous review. We apologize for the minor cleanliness issues and disruption during your stay. We'll take the necessary steps to improve in areas that need work to avoid this occurring in the future. We hope you decide to visit us again in the near future. Thank you again

8/10 Good

Ngai Lam, Kowloon

Liked: Cleanliness, staff & service, property conditions & facilities
Good and proper facilities
Stayed 2 nights in May 2024
Response from Ryan on 21 May 2024
Dear Ngai,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again

4/10 Poor

Ana

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Subpar breakfast
Stayed 2 nights in May 2024
Response from Ryan on 20 May 2024
Dear Ana, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon our overall experience provided to our guests. We apologize for falling short of meeting your expectations with regard to the unsatisfactory breakfast. Your comments have been shared with the Manager who will work towards making the necessary improvements in this area.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

6/10 Okay

Valerie

Travelled with family
Liked: Amenities
Disliked: Cleanliness
I called front desk because it was very obvious by the pubic hair left behind in my bed that it had not been changed from previous occupants. Front desk asked me if I wanted fresh bedding??? was such a rhetorical question; I was more than a little gobsmacked. I said"yes" Absolutely and was then told there would be Bedding left at the front desk fo me to come and retrieve.
Stayed 2 nights in May 2024
Response from Ryan on 20 May 2024
Dear Valerie, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon our overall experience provided to our guests. We apologize for falling short of meeting your expectations with regard to the unclean state of the bed in your room. Your comments have been shared with the Manager who will work towards making the necessary improvements in this area.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

10/10 Excellent

Shelley

Travelled with family
Aside from the very rude front desk night person the stay was good
Stayed 1 night in May 2024
Response from Ryan on 20 May 2024
Dear Shelly, Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay was definitely below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We apologize on behalf of the agent you encountered for their unfriendly behavior . I have shared your feedback with our management leadership team to ensure the necessary guidelines are in place and reviewed to prevent any service issues such as these from occurring in future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ryan on 20 May 2024
Dear Nick,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

Hayang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
At first, it was assigned to Room 322, but it was difficult to use the toilet because the toilet water tank did not fill up even after waiting for 1 hour and 30 minutes.However, the front staff changed the room to room 309, allowing us to have a comfortable time.Thank you.
Stayed 1 night in May 2024
Response from Ryan on 7 May 2024
Dear Hayang,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ryan on 1 May 2024
Dear Megan, TThank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

Julia, Kamloops

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Noisy in the room. Children in room.above us started running around quit early. Breakfast was disappointing as the potatoes were not cooked enough. The potatoes and sausages were vold not hot as tgey should be.
Stayed 1 night in Apr 2024
Response from Ryan on 30 Apr 2024
Dear Julia,Thank you for taking the time to provide your feedback. That being said, your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority and we're sorry to hear you were disappointed with quality of our breakfast items. I can assure you Management has been made aware of these issues for potential future improvements in this area.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ryan on 30 Apr 2024
Dear Rob, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

Lori

Travelled with partner
Liked: Amenities, property conditions & facilities
Clean and comfortable…the room was very nice. Found the woman at the front desk to be rather curt…unfriendly and unprofessional. Nevertheless, we enjoyed the rest of our stay.
Stayed 1 night in Apr 2024
Response from Ryan on 23 Apr 2024
Dear Sandra, Thank you for staying with us and for taking the time to give us such a generous review. We apologize for the unfriendly nature of one of our team members. As a teachable moment, we'll coach the individual you dealt with to improve her guest service skills. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ryan on 17 Apr 2024
Dear Terry, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

John

Clean, well equipped room. Good location and friendly staff.
Stayed 1 night in Apr 2024
Response from Ryan on 10 Apr 2024
Dear John,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Jennifer, Prince George

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Stayed 1 night in Apr 2024
Response from Ryan on 9 Apr 2024
Dear Jennifer, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

6/10 Okay

Sandra

Stayed 1 night in Mar 2024
Response from Ryan on 20 Apr 2024
Dear Sandra, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

Mark

Liked: Cleanliness, staff & service
Needs a makeover
Stayed 1 night in Mar 2024
Response from Ryan on 30 Mar 2024
Dear Mark,Thank you for staying with us and for taking the time to give us such a generous review. Your comment regarding the outdated overall aesthetics of the property has been passed along to our Management team for potential future improvements in this area. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, courteous staff, great breakfast offerings
Stayed 1 night in Mar 2024
Response from Ryan on 29 Mar 2024
Dear Tammy,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here!
Stayed 2 nights in Mar 2024
Response from Ryan on 21 May 2024
Dear Rob,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again

8/10 Good

Dale, Fernie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well situated
Stayed 1 night in Mar 2024
Response from Ryan on 26 Mar 2024
Dear Dale,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

Josee-Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My kids and I had a pleasant stay.
Stayed 1 night in Mar 2024
Response from Ryan on 27 Mar 2024
Dear Josee-Anne,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ryan on 23 Mar 2024
Dear Shawn,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean updated and pleasurable
Stayed 2 nights in Mar 2024
Response from Ryan on 20 Mar 2024
Dear Sheila,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

6/10 Okay

Sally

Travelled with partner
Average… just average.
Stayed 1 night in Mar 2024
Response from Ryan on 15 Mar 2024
Dear Sally,Thank you for staying with us and for taking the time to give us such an honest review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Convenient location
Stayed 1 night in Mar 2024
Response from Ryan on 13 Mar 2024
Dear Claire, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

6/10 Okay

Adele

Business traveller, Travelled with partner
Liked: Cleanliness
I did not like that i was put in a room next to the elevator. I am here in small city Vernon on a Monday mid March dont tell me you have no other room other than one next to the elavator. Plus the TV only have access to abog 10 channels with No movies. I dont have tv in the home so would of been nice to watch something while in a hotel. Unbelievable that a higher end hotel doesnt have access to movie channels.
Stayed 1 night in Mar 2024
Response from Ryan on 13 Mar 2024
Dear Adele,Thank you for taking the time to provide your feedback. That being said, your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority and we're sorry to hear you were disappointed with your room location and the television lacking channels. I can assure you Management has been made aware of these issues for potential future improvements in this area. For future stays, you're welcome to request a room away from the elevator as we always give our best effort to accommodate requests such as these. Thank you.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Close to multiple restaurants and casino for entertainmen, the restaurant in the casino is very good and reasonable priced especially if you get their for happy hour.
Stayed 1 night in Mar 2024
Response from Ryan on 9 Mar 2024
Dear Donna, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ryan on 9 Mar 2024
Dear Rob, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was a expected. No need to interact with many staff as everything was already done.
Stayed 2 nights in Feb 2024
Response from Ryan on 29 Feb 2024
Dear Garry, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Ilai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ryan on 27 Feb 2024
Dear Ilai,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Ryan on 25 Feb 2024
Dear Robert,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

6/10 Okay

Jeffrey

Travelled with family, Business traveller
Very environmentally unfriendly. Their complimentary breakfast comes with massive wastage with all disposable cutlery, cups, and plates.
Stayed 2 nights in Feb 2024
Response from Ryan on 24 Feb 2024
Dear Jeffrey,Thank you for taking the time to provide your feedback. That being said, your experience of your stay is below our standard. Providing the highest level of hospitality is our number one priority and we're sorry to hear you were disappointed with the wasteful nature of our breakfast. I can assure you Management has been made aware of these issues for potential future improvements in this area.

8/10 Good

Claudio

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very convenient, walking distance to grocery, coffee shop and restaurants. My room 316 was clean and had a mountain view. Breakfast is ok with hot food (scrambled egg, potatoes, sausages, oatmeal, waffles). I would book again with them next time.
Stayed 2 nights in Feb 2024
Response from Ryan on 21 Feb 2024
Dear Claudio,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Stewart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ryan on 20 Feb 2024
Dear Stewart,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Donna

Clean, friendly, great location
Stayed 1 night in Feb 2024
Response from Ryan on 18 Feb 2024
Dear Donna, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Sheila

Stayed 1 night in Feb 2024
Response from Ryan on 17 Feb 2024
Dear Sheila, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Johnny

Liked: Cleanliness, amenities, property conditions & facilities
Room was fantastic entire facility clean and nice, while staff was efficient they were short and not over polite or friendly
Stayed 1 night in Feb 2024
Response from Ryan on 15 Feb 2024
Dear Johnny,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Sad Service
Very disappointed after being gone all day, came back and beds were not remade, not even refilling the coffee pods or cups in the room. Went to the pool and no clean towels. Had to phone and get some. No Lysol wipes or water in the gym. When you pay over $400 for 2 nights I would have expected better service.
Stayed 2 nights in Feb 2024
Response from Ryan on 14 Feb 2024
Dear Douglas,Thank you for staying with us and for taking the time to give us your honest review. We apologize for a stay that was below our standards. We're sorry for neglecting to effectively communicate that our Housekeeping policy is we provide cleaning service every 2nd day, unless otherwise requested. We will make the necessary efforts to improve in our communication so this stands as an isolated occurrence. We hope you decide to visit us again in the near future as we'd love to welcome you back!

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Over all good. Noisy people above room.
Stayed 1 night in Feb 2024
Response from Ryan on 14 Feb 2024
Dear Teresa, Thank you for staying with us and for taking the time to give us such a generous review. We apologize if the guests above were a disturbance to you. We hope you decide to visit us again in the near future. Thank you again.

2/10 Terrible

Sharon

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Negative experience
I booked approximately a month before our stay. I requested a ground floor room for my disabled husband. Arrive, no ground floor available for us. Sent to second floor. Upon entry to our room, I noticed that the room had a very bad smell to it. It was either body odor or someone ate something very off it the room. I opened the window and aired it out until we returned from dinner. It helped but the smell was still strong in the bathroom. There were no suitcase racks. My husband needed to rest for his surgery the next day. It was so noisy. I finally called the frontdesk at 10pm, due to the people above us running and jumping. The next day we noticed that outside the lobby was littered with cigarette butts. After being at the hospital we learned my husbands long awaited surgery was now cancelled. The plan was to stay another night while my husband was in hospital, but with the cancellation, it was not necessary and we just wanted to get back home. I asked if we could checkout early, and explained the circumstances, we did not want a refund but perhaps a credit for the next surgery date, We were leaving early enough that they could clean and rent the room out again. The lovely girl at the frontdesk said she would email the manager. Within minutes, I was told the manager said no, no refund or credit. We have stayed here several times, and this time was a bad experience from beginning to end. Disappointing to say the least. We will not be staying here again.
Stayed 2 nights in Feb 2024
Response from Ryan on 14 Feb 2024
Dear Sharon,Thank you for taking the time to provide your feedback. That being said, your experience of your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for the shortcomings you experienced, such as the unpleasant odor in your room, uncleanliness of our hotel exterior and being unable to accommodate your request to shorten your stay due to our cancellation policy. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service we provide. I can assure you Management has been made aware of these issues and I am confident that the necessary steps will be taken to ensure that your experience is an isolated incident.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ryan on 6 Feb 2024
Dear Rob, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

6/10 Okay

Todd

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good location and nice hotel/rooms. Cleanliness was a little suspect and the pool/spa was not working. All and all okay
Stayed 2 nights in Feb 2024
Response from Ryan on 6 Feb 2024
Dear Todd,Thank you for staying with us and for taking the time to give us your honest review. Could you please expand on your comment "cleanliness was suspect" and provide further detail? To my knowledge, our pool and hot tub were open and functional during your stay, apart from the hot tub jets being temporarily out of service, for which we apologize if that caused any inconvenience. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan on 3 Feb 2024
Dear Donna,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ryan on 31 Jan 2024
Dear Justin, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Aaron

Stayed 1 night in Jan 2024
Response from Ryan on 20 Mar 2024
Dear Aaron, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

GORDON

Stayed 3 nights in Jan 2024
Response from Ryan on 20 Mar 2024
Dear Gordon, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

Brett John

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Ryan on 27 Jan 2024
Dear Brett John,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

10/10 Excellent

Lorraine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Ryan on 17 Jan 2024
Dear Lorraine,Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

Amber

Business traveller
Liked: Cleanliness
Clean facilities, friendly staff.
Stayed 1 night in Jan 2024
Response from Ryan on 17 Jan 2024
Dear Amber, Thank you for staying with us and for taking the time to give us such a generous review. We hope you decide to visit us again in the near future. Thank you again.

8/10 Good

Richard

Stayed 1 night in Jan 2024
Response from Ryan on 16 Jan 2024
Dear Richard,Thank you for staying with us and for taking the time to give us such a generous review. We hope decide to visit us again in the near future. Thank you again.