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"The room was always spotless after cleaning. The staff was very responsive when the AC and shower door broke. Fixed them within 2 hours. "

"The pools were clean, staff was great. The property needs lots of updates. Only had one working elevator. The door to the room was getting stuck opening and closing. The ceiling fan was making a terrible noise when turned on. Room was hot without the use of fan. The toilet room smelled of urine not sure if the seal around toilet needed to be redone. "

"Great beach! Convenient location. Bar overlooking the beach was great!"

"Es bueno pero si es caro el servido de alimentación"

"Waitstaff at restaurant and beach bar were amazing! Very attentive, friendly conversations, missed nothing in terms of service, remembered names and room numbers after first meet. Housekeeping was okay but left the same dirty cups in my room for 4 days. Front desk at check in was good and informative; check out was rude. Nice that the hotel helped with some excursion and shuttle planning. Great private beach access and saw howler monkeys on the path down (twice)! Pool was lovely. Included dinner was amazing - 3 courses each night with a great variety. Good time overall. "

"Staff were very helpful and property/gardens/beaches were extremely well maintained. The restaurants were excellent with a wide range to choose from. Our excursions were on point with amazing guides. I would definitely recommend this RIU Resort to everyone (family, friends etc)."

"The property, which is in a natural preserve, needs better upkeep. The rooms are dated and our bathroom had lots of mold, which is totally unacceptable. Also, the rooms are spread all around the property through trails and you go up and down the mountain to reach them. This, in the suffocating heat and humidity, is exhausting. There is no A/C anywhere in the property except the bedrooms. The restaurant is ok, but again: no A/C, limited options. The one shining pearl in all this was the SPA. I had a relaxing massage with Fanny, which was fantastic."

"The staff was very friendly and attentive. I will definitely return. It is a paradise and a I think a preview of heaven!"

"Excelente servicio"