Individually furnished, blackout curtains, bed sheets

Reviews of Langley Hwy Hotel

2 out of 5
Langley Hwy Hotel
20470 88th Avenue, Langley, BC

Reviews

5.4
Rating 10 - Excellent. 81 out of 701 reviews" "
Rating 8 - Good. 124 out of 701 reviews" "
Rating 6 - Okay. 152 out of 701 reviews" "
Rating 4 - Poor. 158 out of 701 reviews" "
Rating 2 - Terrible. 186 out of 701 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hambir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Langley Hwy Hotel on 26 May 2024
Thank you for staying with us. We will be more than happy to welcome you on your next stay. Have a great day!

2/10 Terrible

Dan

Disliked: Amenities, property conditions & facilities
The only reason I stayed once I saw the room is it was late on a long weekend and the room passed a quick bed bug inspection. Every time you flushed the toilet you had to take the tank lid off and adjust the chain so it would eventually stop running. The sink tap was difficult to find just the perfect spot that was the off position. Tub should have been replaced long ago. Towels would be considered old rags by most people. Carpets extremely well used. Paint was old, cracked and stained. The window a/c unit was barely attached and could easily be pushed in, the plastic piece beside it was so loose you could fit your hand through it. No thermostat in the room, electric baseboard heaters but no heat. Unmatched furniture half hazardly grouped in the middle of one wall in front of a big wall mounted mirror. It was just plain tacky. In 50 years of extensive travel the only room I have stayed in that was worse was in Needles, California. If it had been easy to get another place on such a busy weekend I would have left but since it passed the bedbug test I toughed it out but I left my luggage in the car and only brought in essentials for both security and health reasons. I also had a reservation for the June 16th weekend but have now cancelled - I will never go back, for any reason.
Stayed 2 nights in May 2024

6/10 Okay

Kevin, Kelowna

Overall, the room was clean. The bed was comfortable. The host called me to see when I was going to arrive so she would be there. On the downside though, I had to move a very large cabinet out from the wall to plug in the TV after trying to diagnose the problem. Very large gap under the door that allows sound to travel. I stuffed towels to seal which helped a little. No coffee maker. Compared to most other motels, very modest accomodation however it is a lttle less expensive than most others as well. Left feeling that the accomodations were ok but not fantastic.
Stayed 1 night in May 2024

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here twice and were very satisfied with the service and accommodations both times. The staff was very helpful and quickly got us some extra pillows that we asked for. There was a refrigerator and microwave in the room which was better than expected for a 2 star hotel. We could save our left-overs from restaurants and eat them the next day. There were also lots of restaurants in the area which was convenient.
Stayed 2 nights in May 2024
Response from langley hwy hotel on 20 May 2024
Thank you for staying with us. We will be more than happy to welcome you on your next stay. Have a great day!

2/10 Terrible

Cindy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was old. Disgusting it smelt the bathtub was rusty. The TV set was probably 25 years old didn’t work. There was no coffee pot. There was no support at the front desk. The bedding was old and stained. The bed was lumpy. The carpet was dirty I would never ever recommend this place to anyone, the curtains and the blinds had holes in them so the lights would come through. There was no privacy.
Stayed 2 nights in May 2024
Response from JM on 21 May 2024
Thank you for taking the time to share your feedback with us. We genuinely apologize for the unsatisfactory experience you had during your recent stay. We understand that our hotel may not meet the expectations of every guest, especially those seeking a more modern accommodation. While we acknowledge that our property has aged, we prioritize cleanliness and hygiene above all else. Our housekeeping team diligently ensures that all rooms are cleaned and sanitized, and we regularly update our linens and towels to maintain a high standard of comfort for our guests.Regarding the amenities, we strive to provide more than what is typically expected from a 2-star hotel, including a TV, fridge, and microwave. We regret to hear that the TV in your room was not functioning properly, and we will address this issue promptly to ensure a more enjoyable stay for future guests.We take the feedback about our front desk support seriously. Our staff undergoes training to assist guests promptly and efficiently, and we apologize if this was not reflected during your visit. Your comments will be used to reinforce our commitment to providing excellent service at all times.We regret that the condition of the room did not meet your expectations. Rest assured, we are actively working on improvements to enhance the overall guest experience.We appreciate your candid review and will use it constructively to address the areas where we fell short. We hope you will consider giving us another opportunity to exceed your expectations in the future.

2/10 Terrible

Kamal

Disliked: Cleanliness, property conditions & facilities
It was dirty
Stayed 1 night in May 2024
Response from Langley Hwy Hotel on 26 May 2024
Thank you for taking the time to share your feedback with us. We genuinely apologize for the unsatisfactory experience you had during your recent stay. Hopefully you could be more specific of the areas you identify as dirty as we always prioritize cleanliness and hygiene above all else. Our housekeeping team diligently ensures that all rooms are cleaned and sanitized, and we regularly update our linens and towels to maintain a high standard of comfort for our guests. Rest assured, we are actively working on improvements to enhance the overall guest experience. We appreciate your candid review and will use it constructively to address the areas where we fell short. We hope you will consider giving us another opportunity to exceed your expectations in the future.

10/10 Excellent

gourav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from langley hwy hotel on 20 May 2024
Thank you for staying with us. We will be more than happy to welcome you on your next stay. Have a great day!

2/10 Terrible

Bryn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had blood on the bathroom door. Stains on walls. Lamps that did not work, dirty all around. Paint falling off. Do not recommend
Stayed 1 night in May 2024

10/10 Excellent

Saihaj

Stayed 1 night in May 2024
Response from Langley Hwy Hotel on 26 May 2024
Thank you for staying with us. We will be more than happy to welcome you on your next stay. Have a great day!

4/10 Poor

Olivia

Stayed 1 night in Apr 2024
Response from Langley Hwy Hotel on 26 May 2024
Thank you for sharing your feedback with us. We genuinely apologize for the unsatisfactory experience you had during your recent stay. Hopefully you can specify we're we fell short as we are actively working on improvements to enhance the overall guest experience. We hope you will consider giving us another opportunity to exceed your expectations in the future.

6/10 Okay

Mel

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Jaskirat

Travelled with partner
Bath tub tap doesn’t stop leaking water.
Stayed 1 night in Apr 2024

2/10 Terrible

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
it is very dirty, and the painting is peeling , and the door is old, and the color is fade away, and the sheet has more than hair, and the blanket has white mucus, There is no breakfast, and no coffee, no hot water, the fridge is leaking water.
Stayed 1 night in Apr 2024
Response from langley hwy hotel on 25 Apr 2024
Thank you for your feedback. We do apologize though we have expected this kind of review from the guest; since she has been expressing her disappointment right before she checked in as she expected a breakfast to be included. However, it is clearly mentioned in our listing's page that we dont provide breakfast. Unfortunately, we were unable to verify whose couple strands of hair were those, as the bed has already been touched or used when showed to us. There was no white mucus in the blanket as it was newly washed. It could have been a stain caused by bleach and other disinfecting chemicals during laundry and might have been overloooked by housekeeper. Guest only mentioned about the hair when she was moved to another room, the rest of the issues were not addressed to us during her stay, otherwise, we could have done something. Please know that our rate could only provide for basic amenities, but we do not compromise the cleanliness. We find it strange that though she said people call her a "princess", she did not opt to book in a five star hotel instead. Rest assured, we will keep an eye on these issues. Thank you.

10/10 Excellent

Davinder

Stayed 1 night in Apr 2024
Response from langley hwy hotel on 20 May 2024
Thank you for staying with us. We will be more than happy to welcome you on your next stay. Have a great day!

10/10 Excellent

Leona L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from langley hwy hotel on 20 May 2024
Thank you for staying with us. We will be more than happy to welcome you on your next stay. Have a great day!

4/10 Poor

Amandip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet and bed sheets not clean
Stayed 1 night in Mar 2024

2/10 Terrible

Zena

Bad
Stayed 1 night in Mar 2024

4/10 Poor

Kuldeep

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Jamar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from langley hwy hotel on 20 May 2024
Thank you for staying with us. We will be more than happy to welcome you on your next stay. Have a great day!

10/10 Excellent

gourav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe place, will be back if I’m in the area again.
Stayed 1 night in Mar 2024
Response from langley hwy hotel on 25 Apr 2024
Thank you!We will be more than glad to welcome you again.

10/10 Excellent

Lovedeep

Stayed 1 night in Feb 2024
Response from langley hwy hotel on 20 May 2024
Thank you for staying with us. We will be more than happy to welcome you on your next stay. Have a great day!

8/10 Good

Manon

Liked: Property conditions & facilities
Good location next to Highway.
Stayed 1 night in Feb 2024
Response from langley hwy hotel on 26 Feb 2024
Thank you for staying with us. We will be more than happy to welcome you on your next stay. Have a great day!

4/10 Poor

Clerrissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Wajib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very accommodating thanks team !
Stayed 1 night in Feb 2024
Response from langley hwy hotel on 25 Apr 2024
Thank you as well. We will be more than happy to welcome you back.

2/10 Terrible

Moses

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water pressure old run down in need of major Reno
Stayed 1 night in Feb 2024
Response from langley hwy hotel on 7 Feb 2024
Thanks for your feedback. We do apologize for not being able to meet your expectation, however, all amenities provided in the room are working. We never had a single issue with the water pressure in the past, but we will take note of this and check it out. The basic amenities we provide is just proper with the cheap rate we offer. Unfortunately, we are not able to rent out the room after the guest left due to the strong smell of cigarette inside the room despite the fact that it is a non-smoking room. Considering the numerous notices of "no-smoking" posted in front desk and in the keycard case, it is quite frustrating to learn that this notice has been ignored.

6/10 Okay

Wayne

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No hot water
Stayed 1 night in Jan 2024

8/10 Good

AMBER

Liked: Cleanliness, staff & service, property conditions & facilities
Owners are great
Stayed 1 night in Jan 2024
Response from langley hwy hotel on 24 Jan 2024
Thank you for staying with us. We will be more than happy to welcome you on your next stay. Have a great day!

10/10 Excellent

Gurvir

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Its good
Stayed 3 nights in Jan 2024
Response from langley hwy hotel on 15 Jan 2024
Thank you for staying with us. We will be more than happy to welcome you on your next stay. Have a great day!

2/10 Terrible

Brad

Stayed 2 nights in Dec 2023

4/10 Poor

brayden

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Quiet and clean. Just poor water pressure and took 20 minutes to even get hot water to flow
Stayed 1 night in Dec 2023

10/10 Excellent

Rakinder

Stayed 1 night in Dec 2023
Response from langley hwy hotel on 24 Jan 2024
Thank you for staying with us. We will be more than happy to welcome you on your next stay. Have a great day!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from langley hwy hotel on 24 Jan 2024
Thank you for staying with us. We will be more than happy to welcome you on your next stay. Have a great day!

8/10 Good

Frank

Yuujjj
Stayed 1 night in Nov 2023
Response from langley hwy hotel on 24 Jan 2024
Thank you for staying with us. We will be more than happy to welcome you on your next stay. Have a great day!

2/10 Terrible

Randeep

Disliked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Todd

Liked: Staff & service
Disliked: Cleanliness, amenities
Back of the pub is messy
Stayed 1 night in Nov 2023

10/10 Excellent

Arvin

Liked: Cleanliness, staff & service, property conditions & facilities
lost of fast food places nearby
Stayed 1 night in Nov 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Azez

Stayed 3 nights in Oct 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Sarabjeet Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 1 night in Oct 2023

10/10 Excellent

Ramandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Langley Hwy Hotel on 12 Oct 2023
Thank you for staying with us. We will be more than happy to welcome you on your next stay. Have a great day!

2/10 Terrible

Jenny

Stayed 1 night in Oct 2023
Response from Langley Hwy Hotel on 8 Oct 2023
Hello, Thanks for your feedback. We wish to know more detailed information of your review. Please know that we are always available to fix any issue that you may had or move you to other room, should you have only addressed the front desk right away. Thank you.

2/10 Terrible

Alice

Stayed 1 night in Sep 2023

8/10 Good

Amritpal

Stayed 1 night in Sep 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very seedy. There were holes in the walls, the water took ten minutes to warm up, and still didn't get very warm. It is also right behind a bar that is very noisy. The bar closes at random times. The first night I was there they closed at 10. Then the remaining nights I was there I couldn't sleep until after 1 in the morning because of the noise. The staff never cleaned my room during my stay and I felt unsafe stepping outside my room at night. Since I am a smoker and they do not have smoking rooms, having to step outside after dark was very bad. The hotel was so bad that I left two days early. I would like a refund for the two nights that I did not use.
Stayed 5 nights in Sep 2023
Response from Langley Hwy Hotel on 27 Sept 2023
Hello, Thanks for your feedback. We wish to remind you that prior to this, you have already asked our staff if you can get a refund in the event that you wish to go home early, though you are not sure yet and undecided. The staff even asked you if you have issue with the room, you said nothing, you just want to go home early. Otherwise, we could have moved you to another room that you would be more comfortable with or somewhere further away from other guests so you could find a convenient smoking spot. Housekeeping service is upon request as most of the guests do not want their rooms to be accessed by staffs because of their valuables. Unfortunately, we do not have smoking room. We humbly believe that branding the hotel as so bad is inappropriate as we have reqular guests that keep coming back as well. At any rate, please accept our sincerest apologies. Thank you.

4/10 Poor

Colleen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We came when most hotels were sold out or out of our price range. This hotel was available. Old. Smelled of mould. Bathroom had shower instructions duct taped to the shower wall. Pub had karaoke going and it was audible until 1 am. Homeless tents in the neighbouring forest. Staff were accommodating and friendly. Not wort what we paid. Blanket on bed was really old. And not updated for decades.
Stayed 1 night in Sep 2023
Response from Langley Hwy Hotel on 28 Sept 2023
Thanks for your feedback. The shower instruction was posted for the convenient of those who do not know how to make the shower works. Unfortunately, we have no control with the outside noise, however, you have the option to request to be moved to another room further from the pub, have you only let us know your issue. Likewise, we also have no control with the tents outside the property as that area is not ours, and we believe it is owned by the city. Our blankets were newly purchased few weeks ago, however, as we bleach them for sanitation purposes, they dont look as good as new anymore. Have you communicated these issues during your stay, we could have something right away or move you to other room. Please accept our apologies. Thank you.

2/10 Terrible

Peter

Stayed 1 night in Sep 2023

6/10 Okay

Darrell

Travelled with partner
The property looked old and outdated. Smell was coming in from smokers standing out on the balcony in front of the next suite. Lots of noise after midnight from outside if suite, people laughing, yelling and obviously inebriated.
Stayed 1 night in Sep 2023
Response from Langley Hwy Hotel on 28 Sept 2023
Thanks for your feedback. Sorry for this, we always remind the guest that no smoking is allowed inside the room and along the corridor. Have we only know about this, we could have done something to make it right. As for the outside noise, unfortunately, we have no control over it, however, there are phone numbers in the keycard case and at the door of the lobby that you can call anytime, to request to be moved to the other side, further from where the noise is coming from. Thank you.