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"The room was large and very comfortable for our group of four (two adults and two teenagers). We especially enjoyed the private thermal pool, which was an awesome addition. However, we did notice that some of the fixtures in the room are a bit dated, particularly the toilet. Updating these elements would significantly improve the overall experience. Thermal pools were nice and spacious"

"The private pool and outside area for each Chato Suite is like having a private, gorgeous backyard sanctuary."

"Staff was so friendly. Room was comfortable and spacious. Beautiful volcano views. Fun activities for the kids. "

"Excellent service, the staff is as kind as they can be. The restaurant can improve, breakfast is great, but lunch and dinner not so good"

"I loved this property. The free guided walks are amazing. I saw sleeping frogs and humming birds and learned so much about the plant life and also the history of the lodge. Edward was a great guide! The breakfast was tasty and the room was immaculate. My kids appreciated the pool. I just loved walking the grounds and the view from the restaurant. Fantastic place and would recommend a stay here."

"Excellent "

"Overall, a great property with a great experience for families, but the front desk staff are not trained to handle a large volume of tourists so plan accordingly. I would suggest a minimum of 3 nights for good experience of the resort. "

"Great shower, hot and strong pressure. The view from the room balcony is gorgeous and they have a great selection of food at breakfast, even for vegetarians like me. "

"Outstanding hotel in stunning location; very comfortable room (suite upper deluxe) with incredible view on Arenal volcano. staff were very friendly and helpful. luxury hotel but without pretense. magical grounds and surroundings "