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"We loved the pools! Our girls had a great time on the water slides and we really liked how family friendly it is. Rooms are a bit dated but fine. Initially the property feels too big and spread out but after we got the lay of the land, we really liked it. We explored the lake by the lookout and it was lovely! The men renting kayaks and paddle boards were very sweet and we enjoyed talking to them and hearing about the history of Los Lagos. "

"We loved our stay at Chachagua! The room was beautiful and we felt immersed in the rainforest, while relaxing in luxery accomodations. The staff was amazing, the hot springs and river slide were definite highlights. Highly recommend and would say that it's worth the drive."

"Views, wild life and trails. Loved this place. No air conditioning, but you don’t need it unless you are very particular about temperature. It is very property. The road for 3 km is very bumpy. "

"Great hotel and experience. I would highly recommend. "

"Beautiful hotel retro style everyone could not have been more helpful"

"A nice little hotel in a great location in La Fortuna. We stayed 2 rainy nights and the hotel was easy to get to the major attractions in La Fortuna. Our room was clean and comfortable but it would have been nice if they had added some seating and tables inside for the rainy days. The breakfast was delicious. Staff was friendly and helpful. They even packed us an early breakfast for the day we headed out early to see the Mistico Hanging Bridges. Overall a nice hotel for a short stay in La Fortuna."

"Beautiful hotel. The hot springs were awesome! These were the only hot springs we visited in the area. I had two kids (13 and 16) and they loved all the pools and water slides. Yes, the water slides are fast but if you go down the correct way it's fine. I would recommend this place for families with kids. Adults only might want to stay elsewhere as there are a lot of kids at this hotel. The hotel also lets in a lot of people visiting on only a day pass. The springs never seemed crowded but it's hard to find a lounge chair if you want one. "

"The staff was amazing, personal touch, special mention to yohan, Kevin, yeraldin at the front desk, who were very punctual arranged our transport and tours The staff in the kitchen went out out of their way in their hospitality, the chief chef, David made dishes for us outside the menu. The menu is limited. Fabiola was an excellent server and also took pictures all around the resort. The spa is not fancy but the messeurs were skilled. They could do better with that section. Met the owner during our visit who was very receptive to our input. This resort is very quiet , serene . Close to the waterfall and 20 minutes from the other main attractions. "

"The room could have used more ameneties like a rob, make up mirror, and some pictures or decor on the walls. But all great otherwise"