At checkin they took my credit card information from hotels.com to charge a deposit without my consent and without telling me. When I talked about this issue with the manager, she said that is their way to do it, plus she committed to email me this Monday telling me if they are going to follow doing this process that way on check in, but again, I didn't get any email from her. Actually it is the first Diego De Almagro that just takes your money without asking.
Filthy pool.
Tried the restaurant for dinner and it was a joke. Slow service. I ordered one course but the waiter came with another and when asked he said "are you going to eat it anyway or did I have to change it?".
Express check in means they could charge your credit card without ask, so be aware.
Slow check out.