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Reviews of Boutique Hotel ZIES

3.5 out of 5
Boutique Hotel ZIES
Twijnstraat 58, Utrecht

Reviews

9.6

Exceptional

Rating 10 - Excellent. 136 out of 183 reviews" "
Rating 8 - Good. 40 out of 183 reviews" "
Rating 6 - Okay. 7 out of 183 reviews" "
Rating 4 - Poor. 0 out of 183 reviews" "
Rating 2 - Terrible. 0 out of 183 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large and clean. Great location
Stayed 3 nights in May 2024

6/10 Okay

Francis

This hotel is not suitable for elderly people. It is interesting to see that even thought a restaurant is run out of the facilities they do not provide guests with an option to have breakfast in the restaurant space. Our room had a terrace, but it was not easy to have breakfast in the small table in the terrace or inside since there is hardly any space to set up things. Unfortunately, there was no lift! Lastly, there is an awful smell that filters into the room, like rotten vegetables. I would not recommend to people with elderly guests.
Stayed 1 night in Apr 2024

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Delightful little place in a great location. Beautiful large room with an almost luxurious bathroom. Nice in-room breakfast, with yoghurt, granola and fruit and nice people. I gave four and not five stars for the service because nobody was in site during the night and I was worried what could happen if I lost the keys. But it did not happen and I had a perfect stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Madisen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming boutique hotel. Would stay here again.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved Utretch and Hotel Zies
We flew into Amsterdam and getting the train (@35 minutes) to Utretch was very easy - get off one stop past Utretch central station for easy walk to Hotel Zies - after long flight, etc... it was very nice to have the owner (Francis) meet us in his wine bar and let us know that our room was ready early - we followed his recommendations for restaurants and all were great - (Keek just down the street was incredible for coffee, breakfast, lunch, just a great place to get the day started or return to later) As for the hotel and room nice and very clean - we had a room with a balcony and really enjoyed that - hotel is in the middle of so many good shops and restaurants and bars and the walking trail along the canal is just steps from hotel door. We loved it and will definitely be back to Utretch and Hotel Zies.
Stayed 3 nights in Dec 2023

10/10 Excellent

Shiki

Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room at the back of the wine bar and restaurant in the heart of a super charming part of Utrecht. Surprisingly quiet, given the location. Definitely would stay there again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Mathias

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly unique space. With a wine bar on the basement, all hotel rooms are wine themed, with great attention to detail. The room is very clean, spacious and comfortable. Comes with a huge modern bathroom and an amazing balcony. The check-in experience was great, too, since the staff went out of their way to explain everything and make me feel at home. Would certainly come back for another stay.

10/10 Excellent

Frederic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great peaceful very well equipped room.
Fantastic little gem of a place to stay. Nice people. Spacious, in a busy section of Utrecht but very quiet as the rooms are in the back secluded. Walking distance to everything. Room perfectly stacked with breakfast, coffee and all amenities.
Stayed 1 night in Sep 2023

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Charles, ROSWELL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and the location great. Very close to the city center, but the area had a more neighborhood feel. Plenty of cafes/restaurants within 100 meters (including inside the hotel itself).
Stayed 1 night in Aug 2023

10/10 Excellent

Nigel

Travelled with partner
Liked: Staff & service, property conditions & facilities
A fabulous small boutique hotel. There are lots of lovely features in this refurbished old building and the attention to detail is outstanding. It's only a 5 minute walk to the hotel from Tram stop Vaartsche Rijn, one stop from Utrecht Central Station. Twijnstraat is full of independent shops and restaurants and it's a lovely walk into the city centre along the canal. The bedroom was very comfortable with lots of lovely additional free extras such as a Nespresso coffee machine. Highly recommended.
Stayed 2 nights in Jul 2023

8/10 Good

Momoko

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot is a bit far and costs 25euro per night. Everything else is good!
Stayed 1 night in Jun 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely Boutique hotel
A lovely boutique hotel in a great location. Rooms although small were very comfortable, coffee maker, tea and fresh fruit presented everyday and a well stocked fridge with beer, wine, champagne and more, a lot better offering than most 4 star hotels !
Stayed 3 nights in Jun 2023

10/10 Excellent

Ray

Stayed 2 nights in May 2023

10/10 Excellent

Jacqui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property in great location
Stayed 1 night in Apr 2023

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel! Very clean and accommodating. The staff were extremely helpful and friendly. I would highly recommend this hotel
Stayed 2 nights in Apr 2023

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

guy

Stayed 1 night in Dec 2022

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my room
I absolutely loved my room. The most beautiful room I evrmer stayed in and in my favorite area in Utrecht. The bed is super comfortable and I loves the free Nespresso coffee. I will defo come back.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
balcony
This is a comfortable small hotel, 20min walk from the station along the canal. The room was tidy and the bed comfortable. Excellent shower. My only criticism is that the door to the shower and toilet is see-through, so sitting on the toilet is not very private. Nice bonus is the good-size outside balcony. It is very quiet.
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for exploring Utrecht!
Very nice room and incredibly comfortable mattress. Service on check-in was good, excellent location and very quiet. The breakfast was nice and simple but a shame a full breakfast isn’t offered. The bedroom we were in had no bathroom door so don’t expect any privacy (I don’t believe this is the case for all rooms). Overall a very pleasant stay.
Stayed 3 nights in Apr 2022

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, friendly staff! The rooms were nice with lots of good amenities.
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is beautifully designed with a large bathroom, great shower and water pressure. Bed is very comfortable. Our room came with a large balcony. Staff were very friendly, helpful and provided an excellent service. There are quite a few bars nearby and the hotel is 10 min walk from the centre. Supermarket is a 5 min walk away. Parking is relatively expensive and limited in Utrecht but the staff recommended a safe parking garage nearby (5 min walk) at very reasonable day price
Stayed 2 nights in Jul 2021

10/10 Excellent

Francine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Asaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Choice
BHZ is in a lovely, quiet, local neighbourhood at the south edge of the old town, a pleasant 12 minute walk from the town centre along the Oudegracht. As a London suburbs dweller, it is a special experience to wake up to the sound of church bells rather than the shrill tones of an alarm clock and the hum of constant traffic, having slept well in a very comfy bed. Rooms are equipped with (lovely) tea and coffee facilties, and our room's generous bathroom actually had a decent bath and shower. Breakfast is provided in the room, but I would say this is a bit difficult; there's not really a place for 2 people to sit and eat/drink comfortably together (out of bed?), unless you are happy to sit outside on the balcony. Not a reliable option in late October! The accommodation is attached to a tapas bar. Personally I would prefer being able to breakfast at a table in this, but I acknowledge that would complicate the operation of the business. And the bedside wall lights are a bit of struggle to understand without fearing you might break them. But I would happily stay there again. The service was unobtrusive but friendly if you had call to use it, and we felt it was a good value choice. A number 2 bus from Utrecht Centraal Station stops within 50m of the front door, (stop: Jules Hartelooper Complex) having taken you on a mini introductory tour of the town centre to get there. And waking up to the bells.... priceless.
Stayed 4 nights in Oct 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utrecht boutique hotel ZIes
Very clean, close to amenities, accommodating and helpful staff. Being a listed building, no elevator for heavy luggage. Highly recommended.
Stayed 3 nights in Oct 2019

10/10 Excellent

Kathrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was wonderful. The room was perfect - spacious, with a little garden to sit outside. Very tasteful and luxurious interior. We got fruits and water as a welcome and a little breakfast bag for the next day. The location is in the middle of the city, yet it was quiet. We would certainly stay there again. The only negative point was that there was no door to the bathroom - that's certainly not for everybody ;-).
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room, very new and fresh, with high quality facilities. They just have a few rooms, so service is very personal. Situated in a quiet location within a couple of minutes walk of the Museum Quarter.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel is in a good location. It is very clean with a modern design. Breakfast is in your room at time of check in consisting of fruit, yogurt and coffee. The staff is nonexistant. It was very difficult to check in because it took us 30 minutes to find someone. No one is present at check out, you leave the keys in a box. We were told someone would be available if we needed them until 10:30 or 11:00pm. They would be working in the adjoining bar. We left for dinner at 6:00 pm and the bar was closed. We never saw anyone after check in. Due to the location and clean room, we would probably stay here again.
Stayed 1 night in Jun 2019
Response from Frans on 29 Jun 2019
Dear Guest, Thank you for your review. We are always very happy with that so we can always improve our company and thereby help our guests better. We are very sorry to hear that you have had a hard time checking in with us. Unfortunately we had some problems with our doorbell so we initially did not hear you. Hopefully you have had a nice stay with us and we may receive you once again at ZIES. Sincerely, Team ZIES

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED this unique hotel. Our room was cozy and we had a small balcony. The bathroom was designed very well with lots of space. The shower was beautiful with a special touch of tile. It had a very modern feel. There were fresh grapes and strawberries waiting for us on the corner coffee center in our room. They also had furnished a nice breakfast for the following morning, since we arrived late in the evening. What was very cool was the staircase in our room that looked like it went to a lower level, but when observing it closeup, we realized there was a huge glass panel over it so we could only view. It was quite an illusion. Beautiful touch. There was a wine bistro connected with the hotel and it centered on Italian wines. Beautifully done. This hotel is one of my all-time favorites. So different, but very functional. Very clean too!
Stayed 1 night in Jun 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 3 nights and found every aspect of the stay exceptional. The staff were very helpful and showed me to the room in arrival. It was perfect - beautifully decorated with a well fitted bathroom and large TV with Netflix. While there is no breakfast service as such, each morning they left freshly baked banana bread from the local bakery with fruit, granola, fresh juice and yoghurt, plus a coffee machine in the room. The connected wine bar has a relaxed atmosphere for a drink in the evening. The location is perfect for a stay in Utrecht as it's nearby to some great spots and transport links. I enjoyed my stay here a lot and would highly recommend it.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fun and quirky hotel
Hotel Zies is fantastic and I keep going back! The staff could not be more helpful and the rooms are lovely.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018

10/10 Excellent

Leah, columbus Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous, friendly, and relaxing!
These rooms were gorgeous and unique. The foam mattress was perfect (and much better than two mattresses pushed together as is common). Wine for purchase in the room from the connected wine bar was perfect for the end of the night. Breakfast of bread, yogurt, granola, and fruit also made a morning with coffee and a robe more enjoyable!
Stayed 1 night in Nov 2018
Response from Frans on 28 Nov 2018
Dear Leah, What a great review! Super nice to hear that you have had a nice stay with us. We hope to welcome you again in our wine bar or boutique hotel.

10/10 Excellent

David

One night stay in stylish, peaceful room with comfortable bed. Nespresso machine and a few breakfast items in the room were a bonus. The hotel is a 10-15 minute walk alongside an attractive canal from the heart of canal.
Stayed 1 night in Nov 2018
Response from Frans on 28 Nov 2018
Dear David, Thank you for your really nice review, we really appreciate this. We hope to welcome you again at ZIES.

6/10 Okay

Stephen

Clean hotel with good sized room in a great location. Disappointing that only pre-packaged breakfast available and no food was available on a Monday night as the restaurant is closed on Mondays.
Stayed 1 night in Nov 2018

10/10 Excellent

Dieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Kim E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel. Very comfortable.
Stayed 1 night in Sep 2018
Response from Francies on 27 Sept 2018
Dear Kim, Thank you for the beautifull compliments!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay in lovely and friendly boutique hotel
Great experience with lovely hosts - if you like boutique hotels with lots of nice touches then this is perfect
Stayed 2 nights in Sep 2018
Response from Francies on 27 Sept 2018
Thanks for the nice review! We find it very annoying that has happened, we ensure that this is quickly resolved! We hope to welcome you again in our boutique hotel. Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Almost my perfect hotel! Lovely balcony; stylish room; great in-room breakfast; friendly staff.
Stayed 2 nights in Sep 2018

10/10 Excellent

Denys, Kyiv, Ukraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Very comfortable room with everything you need!
Stayed 1 night in Aug 2018