Uruca Hotels, San José

"Great customer service"

"Good for a quick stay, restaurants and casino outside the hotel!"

"The staff was rude, entitled and disrespectful. The service at the restaurant was awful (with the sole exception of one waiter.) Alonso from the front desk was very disrespectful and their pickup staff mixed up our reservation for transportation and left us waiting for them in the middle of the night at the airport."

"Rooms were clean and adequate Restaurent was great"

"The breakfast was served buffet style and had many wonderful fresh squeezed juice to choose from. My picky teenagers were very satisfied so I am not sure it could have been better."

"Overall, my stay was acceptable, but there were a few areas that could be improved. I was assigned a first-floor room in a section that appears to be in the process of renovation. The hallway carpets and the room furnishings felt quite worn, and the view faced a construction storage area. It would have been helpful to be informed about this at check-in. The bed was also somewhat olde, and the bathroom in my room was configured for accessibility. While I appreciated the functionality, I would have preferred being offered a standard room option. I considered requesting a change, but I had already unpacked. Access to the restaurants and the more convenient Uber pickup area required going upstairs and crossing to another section of the hotel, which was slightly inconvenient from my location. That said, the staff was courteous, and the property seems to be working on improvements. With updates to the rooms and clearer communication at check-in, the guest experience could be much better."

"They wouldn’t change my date Did not go family emergency "

"Great staff "

"Its not a 5 star hotel, but great for the price. I received so much assistance from the front desk staff, the gate guard, and the servers. Amazing staff that made this visit exceptional. The staff turned it into a five-star visit. "