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"The Unzen ration is very Sulphur based - don’t smells very bad ! This hotel has amazing gardens but the food is very bad for an expensive Onsen ! We are on a 10 day Onsen trip and this is the worst food we have eaten - go somewhere else "

"Very spacey "

"This hotel has rooms bigger than most typical Japanese hotels. The bed is comfortable, spacious bathroom and small kitchenette. There was car parking available and facilities are clean all around. It’s within walking distance of the hells juku and convenience stores and restaurants too. The only problem is the onsen was nonoperational when we stayed."

"Loved this hotel - room was a good size, shower was great. Air-con & WiFi both good too. Breakfast was lovely - plenty of choice and friendly welcoming staff. "

"I loved this hotel! We had a balcony room and the view of the city was lovely. Also best bed I’ve slept on in ages. The staff were so nice too"

"Great breakfast altho some fruit would be good Excellent location near train & bus station & tramstop Good wifi Clean Quiet Bed a bit hard"

"Close to train station and shopping area"

"Hilton Nagasaki was great! Break first, service, and facilities. I really satisfied it. I definitely wanna came back here to stay."

"Unhelpful staff (male) at checkout counter. We asked for help in calling a taxi to take us to the airport. The gentleman working at the counter told us the taxis would not come because it was raining. We found this hard to believe and in fact were able to flag one down after walking a bit and fortunately still made our flight in time. We also had difficulty checking in. Our flight was delayed so I emailed letting them know that we were unable to complete the check in online as it would not accept our passport photos and that we would be late but when we arrived noone was there and we had to call the emergency number. We are elderly so perhaps this was due to our lack of tech skills though. "