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Reviews of Carroll Motel & Cottages

3.5 out of 5
Carroll Motel & Cottages
73 US Route 3 south, Twin Mountain, NH

Reviews

8.4

Very good

Rating 10 - Excellent. 105 out of 211 reviews" "
Rating 8 - Good. 64 out of 211 reviews" "
Rating 6 - Okay. 19 out of 211 reviews" "
Rating 4 - Poor. 15 out of 211 reviews" "
Rating 2 - Terrible. 8 out of 211 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

John

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
There heating system was not working correctly and made numberous noices during the night - hard to sleep/ property itself was very rund down and needed lots of repairs Would not recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

Pari

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful location.
Stayed 1 night in Apr 2024
Response from Charlie Patel on 8 Apr 2024
recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

8/10 Good

Dana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is very clean. Cute little room
Stayed 1 night in Feb 2024
Response from Charlie Patel on 8 Apr 2024
recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

Gang

Stayed 1 night in Feb 2024
Response from Charlie Patel on 8 Apr 2024
recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good!
Stayed 1 night in Feb 2024
Response from charlie on 15 Feb 2024
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

8/10 Good

Meghan

Travelled with family, Travelled with partner
Liked: Staff & service
Cute little cottages. We booked for a wedding in the area where recommended hotel was $400/night. It was a quick drive to the wedding location and served it's need for us. Showers could use an update, and I did have an allergic reaction to detergent used on the pillows. My other 4 traveling companions didn't have this issue.

10/10 Excellent

weiping

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a cabin well equipped, had Kichen. Room is clean but not too many restaurants nearby.
Stayed 2 nights in Oct 2023
Response from charlie patel on 16 Oct 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

8/10 Good

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort stay. Owner was nice. Had microwave and utensils in the room. All appliances were working well. For a hiking trip, night stay for three days was restful
Stayed 3 nights in Oct 2023
Response from charlie patel on 16 Oct 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Charlie on 12 Oct 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

6/10 Okay

Cheyenne

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Charlie on 12 Oct 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from charlie on 8 Oct 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room was clean, the water was hot. Kitchenette was adequate. Details poor.
Stayed 2 nights in Oct 2023
Response from charlie on 6 Oct 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future

10/10 Excellent

Chiaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Charlie on 6 Oct 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

Brenda

Stayed 1 night in Oct 2023
Response from charlie on 5 Oct 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

Janelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accomodations were clean, quiet, and right off the main road near dining options. Room had a microwave and mini fridge. Good value.
Stayed 3 nights in Sep 2023
Response from charlie on 4 Oct 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

6/10 Okay

Verified traveller

Liked: Staff & service
Meh
The owner was quite pleasant. There were some updates to the cabin, but for the most part it needs a lot more attention. The bedding had a very unpleasant smell which made it impossible to get a restful sleep. I have a heightened sense of smell and it really bothered me to stay here. Based on that, we probably won't return.
Stayed 3 nights in Sep 2023
Response from charlie on 27 Sept 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns

10/10 Excellent

Martha

Liked: Cleanliness
clean, comfortable bed, hot water for an overnight stay between home and too far for a one day drive.. thank you.
Stayed 1 night in Sep 2023
Response from charlie on 26 Sept 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

8/10 Good

Gary

Stayed 1 night in Sep 2023
Response from charlie patel on 16 Oct 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

Aaron

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Charlie on 22 Sept 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. The cottage was perfect for what we needed. Just a place to rest our heads before and after a hike. It had everything, even though we didn't have a full kitchen there was a hotplate, pans, silverware, plates, coffee maker. Perfect. It was also very clean. We were very happy with our stay here.
Stayed 2 nights in Sep 2023
Response from Charlie on 18 Sept 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Reasonably priced. Beautiful property. Cabin needs some TLC but was quite pleasant for the cost
Stayed 1 night in Sep 2023
Response from Charlie on 17 Sept 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

8/10 Good

Maeghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The motel and their cottages are very welcoming and feel like a home. These are very quaint and nice to stay in. The staff is very nice and it is owned by a polite and honest family. The owner is very communicative, and the grounds are well kept. It is kid friendly. The rugs were dirty. I walked around barefoot and my feet were dirty, but considering that people come here after their hikes and outdoor recreational activities there is not much that the owners can do about this. The motel was built well and is very sturdy. Some minor cosmetic updates could do well. The mirror in the bathroom is narrow and hung high (in only 5' tall). It was tough to do my makeup. The mattress was uncomfortable for my husband and I, but we kept in mind that our mattress at home is very nice and I realize that we are spoiled in that sense. It is conveniently and centrally located to major peaks and tourist attractions. The stay was restful, peaceful and quiet. Overall, we were happy there and will return in the future.
Stayed 2 nights in Sep 2023
Response from Charlie on 11 Sept 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NH getaway
Our hotel room was clean and stocked with towels and tp
Stayed 2 nights in Sep 2023
Response from Charlie on 8 Sept 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rustic cabin. Clean and comfy
Stayed 5 nights in Aug 2023
Response from Charlie on 7 Sept 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good. TV Chanel’s were poor. Otherwise a good stay.
Stayed 2 nights in Sep 2023
Response from charlie on 5 Sept 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

4/10 Poor

Irina

Disliked: Property conditions & facilities, room comfort
Waste of money
Very average place, definately inappropriate rating that hotels.com shows.Person above 5.5 would not be able to use shower. Overall very old place and could use better customer service and a lot of renovation. There is no place for grilling, they supply tiny grill that is attached to parking, so you either park or grill and burn your car.
Stayed 1 night in Aug 2023
Response from charlie on 13 Nov 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. f

8/10 Good

Christine

Stayed 2 nights in Sep 2023
Response from charlie on 26 Sept 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

8/10 Good

Kenneth, Manchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Nice shower.
Stayed 1 night in Aug 2023
Response from Charlie on 29 Aug 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are comfortable. The owners are friendly. The place feels cozy and family-centered.
Stayed 2 nights in Aug 2023
Response from Charlie on 29 Aug 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, comfy, friendly staff, easy check-in/out, great grounds, and right in the mountains.
Stayed 2 nights in Aug 2023
Response from Charlie on 22 Aug 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

Richard, Litchfield

Liked: Amenities
Clean. Friendly people. Quick check in.
Stayed 1 night in Aug 2023
Response from Charlie on 22 Aug 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and clean
Cute little rustic cottages that were perfect for our stay. The owners are great people who went above and beyond for us. Covid took a toll on many of these places but they are standing wrong and working hard. Cute place, very clean.
Stayed 1 night in Aug 2023
Response from Charlie on 18 Aug 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

8/10 Good

Derek

Liked: Cleanliness, staff & service
Great place to stay if you’re going to the Cog railway or White Mountains.
Stayed 5 nights in Aug 2023
Response from charlie on 23 Aug 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from charlie on 16 Aug 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy
Stayed 1 night in Aug 2023
Response from charlie patel on 16 Aug 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

8/10 Good

Sally

Travelled with family
Liked: Amenities
Great service and quiet location.
Stayed 2 nights in Aug 2023
Response from charlie on 8 Aug 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay somewhere else!
Entered the office to check in, the place absolutely stunk of Indian food probably due to the family residence in back of the office. This place is a dump. Thought it would be fun to stay in a "cottage" while on this trip, this isn't where you should stay to get that experience. Stay somewhere else!
Stayed 2 nights in Jul 2023
Response from charlie on 1 Sept 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a family
We had a 2-bedroom motel room that would have been perfect for a family of 4. The rooms were good sized and very clean. The bed was very soft, and the shower was very small. The property was quiet and conveniently located between nearby towns and the cog railway. There was a pool, volleyball net, and other games available on the property.
Stayed 2 nights in Jul 2023
Response from charlie patel on 3 Aug 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

The Adventures of

Liked: Cleanliness, staff & service, property conditions & facilities
Easy clean
Stayed 1 night in Jul 2023
Response from charlie patel on 19 Jul 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

Brandon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay in a cute and quiet cabin for the night!
Stayed 1 night in Jul 2023
Response from charlie patel on 19 Jul 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

6/10 Okay

KRISTINA

Liked: Room comfort
Disliked: Property conditions & facilities
Grammys camper
The cottage was smelly. It reminded me of my Grandma's camper after it being closed up for the winter. Like moldy, mildew moth balls. The guy at the front desk was super nice. The bed was comfortable but there were a couple of flying bugs inside the cottage. If you like camping you might like it here. We prefer the luxuries of a hotel.
Stayed 1 night in Jul 2023
Response from charlie on 11 Jul 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns .

8/10 Good

Syrene

Stayed 2 nights in Jul 2023
Response from charlie patel on 3 Aug 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Charlie patel on 7 Jul 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

4/10 Poor

Megan

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked a room for my son, myself, and my parents. The room had a very strong musty mildew smell to it. My son has severe asthma and therefore we had to sleep somewhere else and my parents stayed. Very disappointing and a lot of money wasted.
Stayed 2 nights in Jun 2023
Response from charlie on 5 Jul 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to serve you better. we are sorry to hear that but we haven't heard from any our guest regarding this issue . we rented out those rooms all year around . thank you for bringing to our attention .

2/10 Terrible

vanesa

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t clean the carpet don’t chance bed sheets n
Stayed 2 nights in Jul 2023
Response from charlie on 4 Jul 2023
hank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns .

10/10 Excellent

Nancy

Travelled with family and small children
It is family friendly and have everything of the kid’s activities.
Stayed 3 nights in Jul 2023
Response from charlie on 4 Jul 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

4/10 Poor

Malcolm W

Disliked: Property conditions & facilities, room comfort
Disappointed in Disrepair
Price and value - price seemed moderate, but turned out to be bad value for price, much poor about cabin 12 w 1 queen bed Location - good for things in all directions, yet none close by No maid service, few thin towels - not enough to wash your hair No ice machine, no breakfast, no vending Room features 11.5 x 14 room w small bathroom attached Shower tiny, curtain dark, no hot/cold mixer Bath door not open fully Could hit head on sink while on toilet, could not brush hair in there Bed mattress and couch both old and soft/saggy Small spots for personal items/kits - most taken up with their stuff No closet, no suitcase spots Elec outlets sparse Only one bedside table - not flat on top Tiny TV Light darkening - horrible! Slats not working, some windows w small curtains Noise reduction - poor, but can run window AC constantly as white noise, had to guess where to set dial Fireworks at 8:45 one night Amenities - coffee pot in room, cold pool, kid stuff Staff okay but mostly unseen
Stayed 3 nights in Jun 2023
Response from charlie on 30 Jun 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My son and I have stayed here multiple times for our hiking trip. The accommodations are perfect!
Stayed 2 nights in Jun 2023
Response from charlie patel on 19 Jun 2023
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit .

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Air conditioning not working boarded up Dirt on bureaus Needed a good deep cleaning
Stayed 2 nights in May 2023
Response from charlie patel on 30 May 2023
hank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.

6/10 Okay

Verified traveller

No food places around there.
Stayed 1 night in May 2023
Response from charlie patel on 30 May 2023
hank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.