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Reviews of Super 8 by Wyndham Marana/Tucson Area

2 out of 5
Super 8 by Wyndham Marana/Tucson Area
8351 North Cracker Barrel Road, Tucson, AZ

Reviews

7.2

Good

Rating 10 - Excellent. 261 out of 1000 reviews" "
Rating 8 - Good. 349 out of 1000 reviews" "
Rating 6 - Okay. 190 out of 1000 reviews" "
Rating 4 - Poor. 112 out of 1000 reviews" "
Rating 2 - Terrible. 88 out of 1000 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ted

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Paint bubbled above shower shower. Place smelled like marijuana in halls
Stayed 3 nights in May 2024
Response from Manager on 21 May 2024
Hello Ted, We appreciate your feedback and apologize for any inconvenience caused. We will address the issues mentioned to ensure a more pleasant stay for our future guests. Your concerns have been noted for our improvement.

8/10 Good

Lilac Lam Yuen Ching

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on 19 May 2024
Hello Lilac Lam Yuen Ching,We're thrilled you had a pleasant stay with us! If there's anything else we can assist you with, feel free to reach out to us. We hope to welcome you back soon for another memorable experience!

6/10 Okay

Stephen

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Blankets had holes in them, bathroom smelled, wall had been spackled but not painted, a carry-out coffee cup from previous tenant was left in the room. Clean and sanitary are the base requirements for any hotel regardless of the number of stars but the room we were in was sub-standard and the hallways were filthy so I don't expect the others were better.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Stephen, We appreciate you taking the time to share your feedback with us. Rest assured that we have passed your comments along to the relevant teams for further review and improvement. Our commitment to providing a clean and comfortable environment for our guests is paramount, and we apologize for any oversights in maintaining our standards. Your concerns will be addressed to enhance the overall guest experience in the future.

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Johanna,We are thrilled to hear that you had a wonderful experience during your stay with us! Please feel free to reach out to us if you have any further comments or suggestions to share. We look forward to welcoming you back soon for another fantastic stay!

6/10 Okay

Daisy Yuen Ching

Stayed 4 nights in Mar 2024
Response from Manager on 19 Apr 2024
Hello Daisy Yuen Ching, We appreciate you choosing to stay with us. Please feel free to reach out to us with any feedback from your recent visit. Your input is valuable to us as we strive to improve our services.

8/10 Good

jie

Stayed 3 nights in Mar 2024
Response from Manager on 17 Apr 2024
Hello jie, We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Allen, Grants

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was a good time. Rooms very clean and quiet. Breakfast was pretty well and the stay overall was better than expected definitely will be returning.
Stayed 3 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Allen,We're delighted to hear that you enjoyed your stay with us and appreciate your kind words about our clean and quiet rooms. It's great to know that you found our breakfast satisfactory, and we look forward to welcoming you back in the future.

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Katie,We're glad you enjoyed our hotel's convenient location! Your feedback is appreciated as we continue to strive for guest satisfaction. Thank you for choosing to stay with us.

8/10 Good

Paula, Regina Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine and the staff members were pleasant.
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Paula,We are delighted to hear that you found our staff members pleasant during your stay. Your feedback is greatly appreciated.

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Steve,We're thrilled to hear you had a positive experience at our hotel! We hope to welcome you back soon for another exceptional stay.

4/10 Poor

Cindy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Cindy, We regret to hear about your experience. Please feel free to reach out to us so we can address any concerns you may have and work towards improving.

10/10 Excellent

ken

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello ken,We are thrilled to hear that you had a wonderful stay at our hotel! Should you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back soon for another exceptional experience!

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Miguel,We're thrilled to hear you had a fantastic experience at our hotel! If you have any further comments to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

2/10 Terrible

mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Place was really dirty mis-matched paint I’m the bathroom and the ceiling had really bad water damage
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello mike,We apologize for any inconvenience caused during your stay. We strive to maintain a high standard of cleanliness and will address the issues you mentioned. Thank you for bringing it to our attention.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello Craig,Thank you for your kind feedback! We're delighted to hear that you had a wonderful time during your stay. We strive to provide exceptional experiences for all of our guests and we're thrilled that we met your expectations. We look forward to welcoming you back in the future for another memorable stay.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The continental breakfast was poor, you could hear other people talking and their tv's because the walls were thin.
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Chris,Thank you for sharing your feedback regarding the continental breakfast and soundproofing. We apologize for any inconvenience caused during your stay. We appreciate your input and will take this into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

10/10 Excellent

Charles

It was a enjoyable stay
Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello Charles,Thank you for choosing to stay with us. We appreciate your positive feedback and are delighted to hear that you had an enjoyable experience during your time here. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Pastor Anita

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Frustrated that $100 deposit for security coverage was not returned. I did not remember to ask in am. No reminder given. When called, took 2 days and 3 calls to get answer. Would not mail or cc credit, had to pick up in person....I'm traveling, live in Wisconsin, can not go back for deposit!
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Pastor Anita,Thank you for sharing your experience with us. We apologize for any inconvenience caused in regards to your deposit. Our policy on deposit returns after check-out is not actively communicated, and it is the responsibility of the guest to inquire about it. We regret any miscommunication regarding this matter. Please feel free to reach out to our management directly for further assistance in resolving this issue.

10/10 Excellent

Mary

Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello Mary,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. Should you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out. We look forward to welcoming you back in the future!

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Dear Guest,Thank you for choosing our hotel! We are thrilled to hear that you had a fantastic experience during your stay. We hope to have the pleasure of welcoming you back in the future. Safe travels!

8/10 Good

Rick

Liked: Cleanliness, staff & service
Easy in. Easy out.
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Rick,Thank you for taking the time to provide your feedback. We appreciate your comment on the ease of check-in and check-out. We strive to provide a seamless experience for our guests, and we are glad that we were able to meet your expectations in this regard. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

araceli

Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello araceli, We apologize for any issues you may have experienced during your stay. Please feel free to reach out to the hotel directly so that we can address your concerns and improve our services. We value your feedback and hope to have the opportunity to host you again in the future.

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run don't walk, away frim this place
The first room i was put in had mold growing on the ceiling. The moved me. The second room had a trash bag covering the smoke detector. The phone did not work. Around midnight my toilet would not flush. I found out that the phone did not work because i tried to call the front desk, to inform about the toilet. I went down to tell them. When i returned to the room, i was followed up by the front desk attendant. He tried to hand me a plunger. I told him im the paying customer, not their maintenance. He refused to fix the issue because he wasn't maintenance either.
Stayed 3 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Thomas, We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable and enjoyable experience for all guests. We appreciate you bringing these issues to our attention, as we are continually working on improving our facilities and services. Please feel free to reach out to our management team with any further concerns or feedback you may have.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to the hotel next door!!
The room was awful, the bed had burns in the blanket from cigarettes, the bathroom door did not shut. There were people trying to get into my room at 3:00 in the morning. And they kept my $100 deposit for a “cleaning fee” when I have pictures (I have always done this) of the room when I left, there was nothing out of the norm that would need a $100 cleaning fee. I knew something was off when the man that checked me in literally tried to take my debit card out of my hand before telling me how much he was charging!!! Horrible!!!
Stayed 1 night in Nov 2023
Response from Manager on 16 Dec 2023
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that you encountered issues during your stay. We take your concerns seriously and will address them with our team. We recommend reaching out to our management directly to further discuss your experience and the deposit matter. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.

10/10 Excellent

kathleen

Stayed 2 nights in Dec 2023
Response from Manager on 3 Jan 2024
Hello kathleen,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We would love to welcome you back in the future for another excellent stay.

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easycheck-in and very guilt.
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
Hello ronald,Thank you for choosing our hotel for your stay. We appreciate your feedback on the smooth check-in process. We aim to provide a seamless experience for all our guests. If you have any future inquiries or require any assistance, please feel free to reach out to our management team.

2/10 Terrible

Oscar Gerardo Mascareñas

Disliked: Cleanliness, staff & service, property conditions & facilities
Even though all their rooms are listed as non-smoking they have the distinctive strong smell of smoke; bedding and carpet with holes caused by cigarette burns, etc. The mattresses and pillows have that smell impregnated deep into them, so a non-smoking person would not be able to rest or sleep. Left after 30 minutes totally disappointed.
Response from Manager on 6 Dec 2023
Hello Oscar Gerardo Mascareñas, We apologize for any inconvenience you experienced during your stay. We take guest feedback seriously, and we will ensure the appropriate departments are made aware of your concerns. We strive to provide a pleasant and comfortable environment for all guests, and we regret if we fell short of your expectations. Thank you for bringing this to our attention so that we can continue to improve our services.

6/10 Okay

Timothy

Travelled with family
Stayed 3 nights in Nov 2023
Response from Manager on 13 Dec 2023
Hello Timothy, We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns regarding your experience, please feel free to reach out to our hotel directly so that we may address them accordingly. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Juan, El paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always stay at this hotel when going and returning from las vegas
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Juan,Thank you for choosing our hotel as your preferred stopover. We appreciate your loyalty and are delighted to hear that you consistently choose us for your travels to and from Las Vegas. We hope to continue providing you with a comfortable and enjoyable experience on your future visits.

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked location tons of food courts and stores close by. Disliked the location to get to hotel
Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Robert,Thank you for sharing your feedback with us. We appreciate your positive comments about the nearby food courts and stores. We apologize for any inconvenience you may have experienced in getting to our hotel. Our team is always striving to improve our guests' experiences, and we will take your feedback into consideration for future enhancements.

6/10 Okay

Rudy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Rudy,Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We strive to maintain high cleanliness standards and will address this matter with our housekeeping team to ensure it doesn't happen again. Your feedback is valuable to us in our ongoing efforts to provide exceptional guest experiences.

8/10 Good

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good, nothing special but nothing wrong either. I didn’t see anything offensively dirty like some of the reviews said. Breakfast was decent and the bed was surprisingly very comfortable. Would stay again
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Jamie, Thank you for choosing our hotel for your recent stay. We are glad to hear that you found the hotel to be good and that there were no issues during your stay. Your feedback regarding the cleanliness and the comfort of the bed is appreciated. Should you decide to stay with us again in the future, we look forward to welcoming you back.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt have a tub at 1st but we were accomodated properly ...thank you
Stayed 7 nights in Nov 2023
Response from Manager on 14 Nov 2023
Hello Kevin,Thank you for your feedback. We apologize for the initial inconvenience regarding the tub. We are glad that our team was able to accommodate you appropriately. We appreciate your understanding and hope you had an enjoyable stay with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
The bed sheets had cigarette burns on them, the shower wasn’t properly clean. The room smell awful. I went to the front desk and informed them about it then the manager ask you want me to change them? Wow couldn’t believe his question.
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused during your stay. Our management team has been alerted to ensure better housekeeping standards and address the concerns you raised. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more pleasant experience in the future.

10/10 Excellent

juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello juanita,Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had a fantastic stay with us. We pride ourselves on providing exceptional service and ensuring our guests have a memorable experience. We hope to welcome you back in the future for another wonderful stay.

2/10 Terrible

Edmund, Marana

Disliked: Amenities, property conditions & facilities
I made the mistake of thinking this was a newer property and wouldn't be like every other Super 8 built 30 years ago. I was wrong. Broken down, dated, marginally clean but hard to tell, and just plain dilapidated, this is entry-level hoteling for people who need a place to stay but can't afford a good hotel. I booked three nights, but changed hotels after one. If I was poor in my 20s again, this would have sufficed, but not anymore. When I asked if I could get my money back for the unused days, the counter woman smiled broadly and said "nope" with way too much personal satisfaction. Thankfully, Expedia went to bat for me and got me most of the money back for the unused nights.
Stayed 3 nights in Oct 2023
Response from Manager on 22 Oct 2023
Hello Edmund,We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and clean environment for all our guests. We appreciate your feedback and will use it to improve our services.

4/10 Poor

Brenda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Would not stay here again
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct 2023
Hello Brenda, We're sorry to hear that you didn't have a pleasant experience. We would appreciate it if you could provide us with more details so we can address your concerns accordingly.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff and property.
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Alexis,Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our staff and enjoyed our property. We hope to welcome you back soon!

6/10 Okay

Gary

Travelled with family
It’s ok for the price
Stayed 1 night in Oct 2023
Response from Manager on 16 Oct 2023
Hello Gary, Thank you for choosing our hotel! We strive to provide value for our guests and appreciate your feedback.

6/10 Okay

Vincent

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Plumbing issue
The front desk was great but the toilet was clogged and overflowed first time we flushed it with zero solid waste in it!
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Vincent ,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We want to apologize for the plumbing issues and assure you that this inconvenience has been addressed thanks to your feedback. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

6/10 Okay

Darrin

Travelled with family
Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Manager on 5 Oct 2023
Hello Darrin,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Miguel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room had weird stench pillows were a bit small hole in the roof next to fire sprinkler over all 6 out of 10
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hello Miguel ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on 20 Sept 2023
Hello Roger, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Maria

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The pros: good location, great staff, good bed. The cons: outdated room, no desk (desk chair present), microwave and refrigerator next bathroom sink, stains in window coverings. To me I expected a more organized and clean room.
Stayed 1 night in Sep 2023
Response from Manager on 4 Nov 2023
Hello Maria, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our convenient location, friendly staff, and comfortable beds. We appreciate your comments regarding the room condition and amenities. Rest assured, we have taken note of your concerns and will address them with our team. We apologize for any inconvenience caused during your stay.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Hello Sergio,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We appreciate you taking the time to share your experience.

6/10 Okay

Juan Jesús

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello Juan Jesús,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Manager on 9 Sept 2023
Hello John,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Tristan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Hello Tristan, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Clint

Stayed 1 night in Aug 2023
Response from Manager on 10 Sept 2023
Hello Clint,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a problem with the air conditioner and were given another room without any difficulty. Rooms are clean and comfortable, building condition is good, staff is very friendly and accommodating
Stayed 5 nights in Aug 2023
Response from Manager on 20 Aug 2023
Hello Robert,Thank you for sharing your experience. We truly appreciate the insight regarding our staff and also our air conditioner. We hope you'll return to see how we continue to improve our service and hospitality.