Executive Studio Suite, 1 King Bed
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Reviews of Madison Plaza Townsville

4 out of 5
Madison Plaza Townsville
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD

Reviews

7.4

Good

Rating 10 - Excellent. 280 out of 1001 reviews" "
Rating 8 - Good. 345 out of 1001 reviews" "
Rating 6 - Okay. 172 out of 1001 reviews" "
Rating 4 - Poor. 112 out of 1001 reviews" "
Rating 2 - Terrible. 92 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Staff & service, property conditions & facilities
Very nice quiet and close to alot of shops
Stayed 6 nights in May 2024

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, enjoyed my staff
Stayed 4 nights in May 2024
Response from Alana on 9 May 2024
Hi Kylie,Thank you for rating us 5 out of 5!We look forward to welcoming you back.Kind regards,Alana PaceHotel Manager

4/10 Poor

Gavin

Took a booking when there was no room available.
Stayed 1 night in May 2024
Response from Alana on 9 May 2024
Hi Gavin,Please accept our apologise for any confusion. We hope you will allow us the opportunity to accommodate you again in futureKind regards,Alana PaceHotel Manager

6/10 Okay

Belinda

Travelled with family
Liked: Staff & service
Rooms have very bad smell hard to get hot water, parking is hard to find not ease y to find or signage
Stayed 2 nights in May 2024
Response from Alana on 9 May 2024
Hi Belinda,Thank you for your feedback.I am sorry you found our offsite parking difficult to find.Located only 200m walk from our hotel, our reception team is trained in providing quick and easy direction to it's location when you register your car with us. We hope you will allow us to accommodate you again in future. Kind regards,Alana PaceHotel Manager

10/10 Excellent

Bikash

Liked: Cleanliness, staff & service, property conditions & facilities
Make balcony for smoking
Stayed 1 night in Apr 2024
Response from Alana on 9 May 2024
Hi Bikash,Thank you for rating us 5 out of 5!We look forward to welcoming you back.Kind regards,Alana PaceHotel Manager

6/10 Okay

Raelene

Liked: Staff & service
Property was well located near stadium. Parking was off site and not ideal..
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for an overnight Townsville city stay. Friendly check in staff. Very good value considering the price for a family room for 5
Stayed 1 night in Apr 2024
Response from Alana on 9 May 2024
Hi David,Thank you for rating us 5 out of 5!We look forward to welcoming you back.Kind regards,Alana PaceHotel Manager

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities
Mould in the bathroom needs updating
Stayed 1 night in Apr 2024

10/10 Excellent

Jaskanwal

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay.
Stayed 2 nights in Mar 2024
Response from Alana on 9 May 2024
Hi Jaskanwal,Thank you for rating us 5 out of 5!We look forward to welcoming you back.Kind regards,Alana PaceHotel Manager

4/10 Poor

Allan John

Disliked: Property conditions & facilities
Tv was horrible the noises was loud
Stayed 1 night in Mar 2024

8/10 Good

Annalisa

Stayed 3 nights in Mar 2024

2/10 Terrible

Lee

Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like an ashtray when I arrived and when I told cleaning service all they did was spray air freshener. When I told the reception desk they didn't care as I was leaving a day early because of the smell. Worst stay in Townsville
Stayed 3 nights in Mar 2024

4/10 Poor

Ross

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Aircon and bathroom exhaust were extremely dirty. Dust and dirt under door, in wardrobe and behind the tv. Tv didn't work, kettle was electrically unsafe and faulty - when turned on did not turn off. Check in was delayed and room wasn't ready by 230 - the reception did change our room on check-in so we could get in.
Stayed 1 night in Mar 2024

10/10 Excellent

Sherwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect very close to everything. Staff are all nice and friendly very welcoming. The rooms are so comfy. Great value for money. Worth it!
Stayed 7 nights in Feb 2024

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Darren

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very disappointing mould in the bathroom paint peeling off the doors just awful
Stayed 1 night in Feb 2024
Response from Madison Plaza Townsville Reception on 23 Feb 2024
Hi Darren,Thank you for taking the time to leave us your feedback, we are sorry to hear your experience wasn't quite as you had hoped.Kind Regards,Madison Plaza Townsville Reception

10/10 Excellent

Samantha

Stayed 2 nights in Feb 2024

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lighting is a bit dull but I managed to move table lamp on my desk.
Stayed 2 nights in Feb 2024
Response from Madison Plaza Townsville Reception on 23 Feb 2024
Hi Jessie,Thank you for leaving your feedback, we really appreciate it.Kind Regards,Madison Plaza Townsville Reception

10/10 Excellent

Zahid

Stayed 2 nights in Feb 2024

8/10 Good

Tiana

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

4/10 Poor

Hayden

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ann

Stayed 1 night in Feb 2024
Response from Brett on 22 Mar 2024
Thank you so much for taking the time to post a review! We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the best value for standard in Townsville and hope to see you again in the future.

6/10 Okay

Janet

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
It was comfortable enough but i wouldn't stay again as we had to walk a fair distance to park our car and we told them about a light that wasn't working and the were going to fix it and they didn't, the tea was stale and in the photos it doesn't show steps up to the bedroom as i need a walker it was a bit of inconvenience.
Stayed 2 nights in Feb 2024
Response from Madison Plaza Townsville Reception on 23 Feb 2024
Hi Janet,Thank you for taking the time to leave us a review, we really appreciate your feedback.We hope to have the opportunity to welcome you back and rectify this experience. Kind Regards,Madison Plaza Townsville Reception

2/10 Terrible

scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Maiba

Stayed 1 night in Feb 2024
Response from Brett on 22 Mar 2024
Thank you so much for taking the time to post a review! We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the best value for standard in Townsville and hope to see you again in the future.

8/10 Good

Lili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. I would stay here again if I was ever in the area.
Stayed 1 night in Feb 2024
Response from Madison Plaza Townsville Reception on 23 Feb 2024
Hi Lili,Thank you for your kind words we really appreciate it!Kind Regards,Madison Plaza Townsville Reception

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centre of city close to everything
Stayed 1 night in Feb 2024
Response from Madison Plaza Townsville Reception on 23 Feb 2024
Hi Ian,Thank you for taking the time to leave us a review. We are glad to hear you enjoyed our central location!Kind Regards,Madison Plaza Townsville Reception

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

GARY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great beds and bath always quiet
Stayed 1 night in Jan 2024
Response from Madison Plaza Townsville Reception on 23 Feb 2024
Hi Gary,Thank you for your feedback we really appreciate it!Kind Regards,Madison Plaza Townsville Reception

4/10 Poor

Joshua

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Moldy and old
Dirty and moldy. Dust every where. Bed falling apart. Muitple surfaces in the bath room delaminating and counting large amounts of mould.
Stayed 1 night in Jan 2024
Response from Madison Plaza Townsville Reception. on 23 Feb 2024
Hi Joshua,Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with the quality of the hotel.We hope to have the opportunity to welcome you back to rectify this experience. Kind Regards,Madison Plaza Townsville Reception

6/10 Okay

Maciej

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Old but not bad
Parking available for free not too far, easy access, hotel is rather old, looks like a project block when you walk in but overall for low price better than a hostel
Stayed 1 night in Jan 2024
Response from Madison Plaza Townsville Reception on 23 Feb 2024
Hi Maciej,Thank you for taking the time to leave feedback on your recent stay with us we really appreciate it.Kind Regards,Madison Plaza Townsville Reception

10/10 Excellent

Capt. James J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Allison

Stayed 2 nights in Jan 2024

10/10 Excellent

Tom

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Cheryl

Stayed 1 night in Jan 2024

8/10 Good

Fiona

Stayed 1 night in Jan 2024

10/10 Excellent

Sereima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient, clean and roomy
Stayed 1 night in Jan 2024
Response from Madison Plaza Townsville Reception on 23 Feb 2024
Hi Sereima,We are glad to hear you enjoyed your recent stay with us.Kind Regards,Madison Plaza Townsville Reception

2/10 Terrible

Joanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting I want my money back
Stayed 2 nights in Jan 2024
Response from Madison Plaza Townsville Reception on 1 Mar 2024
Hi Joanne,Thank you for leaving your feedback we are sorry to hear your recent experience at the hotel didn't quite meet your expectations.Kind Regards,Madison Plaza Townsville Reception

2/10 Terrible

Janelle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Full of mould and filthy. Serious health issues associated with mould. Leaking air conditioner. Stinky damp carpet. Stinky spare blanket. Picture covered in dust. Paint peeling. Walls are so thin you can hear everything, like it's in the room with you, both inside and outside the hotel.
Stayed 1 night in Dec 2023
Response from Madison Plaza Townsville Reception on 23 Feb 2024
Hi Janelle,Thank you for taking the time to leave us feedback from your recent stay with us, we really appreciate it.We are really sorry to hear that your stay wasn't as you had expected. Kind Regards,Madison Plaza Townsville Reception

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly staff
Stayed 3 nights in Dec 2023
Response from Madison Plaza Townsville Reception on 23 Feb 2024
Hi Debra,Thank you for your kind review, we really appreciate it!Kind Regards,Madison Plaza Townsville Reception

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Dec 2023

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Late check in was very easy to do.
Stayed 1 night in Dec 2023

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable. It was walking distance to most things, including the club and the Strand.
Stayed 7 nights in Dec 2023

8/10 Good

shane

Stayed 2 nights in Dec 2023

8/10 Good

Shaun

Liked: Cleanliness
A
Stayed 5 nights in Dec 2023

8/10 Good

Bhupal

Stayed 3 nights in Dec 2023

8/10 Good

Kristen

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Aga

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
We have had a late check in so needed download a specific app. All good but it didn’t work as should. Green light was flashing but doors didn’t open because someone in the office didn’t activate a passcode. Security came and let us in for additional $95!!!!!
Stayed 1 night in Dec 2023

8/10 Good

Onisimo

Stayed 1 night in Dec 2023