Property grounds
Check availability

Reviews of At Home Appart'Hotel

3 out of 5
At Home Appart'Hotel
7 rue du Pont Montaudran, Place Dupuy, Toulouse, Haute-Garonne

Reviews

7.8

Good

Rating 10 - Excellent. 82 out of 362 reviews" "
Rating 8 - Good. 174 out of 362 reviews" "
Rating 6 - Okay. 76 out of 362 reviews" "
Rating 4 - Poor. 23 out of 362 reviews" "
Rating 2 - Terrible. 7 out of 362 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location bad bed
Great location. Parking is 9 euros per night. Positive thing is the room has a kitchen and there are meat and seafood markets close so you can cook. The only negative is the bed...thin mattress thin pillow and the second twin bed is in the floor. Room had a balcony looking to the river. Perfect for the price but not for a honeymoon.
Stayed 2 nights in Dec 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent value for clean and well-located apartment
Serviced apartment, clean and functional, with easy walking access to the centre of the city. Recommended, and good value on the budget.
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
Good night sleep.
Good location and value. Rooms are a bit worn out.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Poor organisation and service
My friend and I booked a studio (double) room with 2 single beds at Appart'Hotel for 2 nights. When we arrived to check in we were given a room, however when we went to the room there was only 1 single bed. We went back down to reception to ask if we had been given the wrong room and we were told to come back in a little while because there were no other rooms available. We came back to be given the same room with a collapsable bed added in. We were given no compensation for firstly the inconvenience, and secondly the make-shift room which was very squishy with 2 beds in it. The experienced staff were very dismissive when we asked about room prices/ potential reimbursement and generally speaking, reception was understaffed and we were waiting excessive amounts of time to be served.
Stayed 2 nights in Oct 2018

6/10 Okay

Beth, To

Liked: Staff & service
Good location. Nice reception staff. Small rooms. Light didn't work.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
basic apartment, good location but mediocre facilities and condition.
Stayed 2 nights in Aug 2018

2/10 Terrible

Darko

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
I do not recommend this hotel to anyone. Pros: Hotel has a paid underground parking. Hotel is close to town center. Staff OK. Negative: Everything else is negative. Room on the 4th floor with balcony with furniture/kitchen from 1970's with heavy smell of tobacco smoke. 4th floor hallway dark with only 2 lights working, carpet with stains. Booked 2 double beds and got an old pull out bed with old blankets and sheets, not dirty but very, very old. Bathroom in terrible condition never renovated and dark. Didn't want to go back to room so we stayed out until midnight. Couldn't sleep well due on thin mattresses and we had to leave balcony door open due to tobacco smell so we left 6 am. Probably the worst hotel I ever stayed in. Avoid if possible.
Stayed 1 night in Jun 2018

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel but uncomfortable bed
Great size room with kitchenette however bedfellows like a small double and was uncomfortable
Stayed 1 night in Jun 2018

8/10 Good

Mandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good appartment/hotel near the centre
Was a standard fairly reasonably priced appartment hotel room. Nothing super fancy just a regular room, pretty comfortablr with all the things you need. Was a small double room. Close to the centre of the town and lots of shops nearby! I stayed on the first floor so really loud in the morning because of the sounds of staff and plates during breakfast time.
Stayed 1 night in Jun 2018

8/10 Good

Martin

Liked: Cleanliness, staff & service
Convenient and good value
No real problems with the room or staff: I didn't have breakfast. Furniture and fittings rather dated, but in working order. Balcony with a view of the canal a nice bonus. The hotel is on the edge of the interesting part of town and close to a metro station, which made it convenient for me even though my meetings were at the other end of the city. Compared to other options in the area, the hotel offers good value for money.

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities
Noisy environment and rather tired room and bathroom

6/10 Okay

Joe, London

Liked: Cleanliness, staff & service
Value for money
We stayed four nights and found it a pleasant experience. The studio was quite small, but had all the essentials one expects from an apart hotel. The arrangement of the two single beds was ingenious but it took us a while to figure out the second one had legs. WiFi was reliable and the TV, microwave and hob functioned well. The general condition of the hotel leaves a little to be desired. The carpet in the corridor on our floor was quite stained and the general impression was one of mild neglect not helped by the dark colours of the walls. Reception staff were friendly and helpful but one needs to be aware that reception is not continuously staffed. We booked on the strength of our experience with the apart hotel in Valence and were not disappointed.
Stayed 4 nights in Feb 2018

6/10 Okay

Allison, Canada

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Handy kitchenette
The hotel is pleasantly located beside the Canal du Midi, and it's walking paths. The lobby is fine as is the elevator. And the kitchenette is handy. But the one room has a murphy bed. While it is comfortable, it is a tight squeeze when the bed is folded down and the furniture around it is not particularly useful. As well there was no luggage rack and only one chair at the table. Finally, the bathroom, while large, needed work on the bathtub taps and shower head. The shower head wouldn't stay up on its mounting and the taps were coming off the wall. However alll the staff were very nice, knowledgeable and helpful. One final point... we had a bit of trouble finding decent restaurants nearby. Mostly fast food, pizza and sushi.
Stayed 2 nights in Nov 2017

8/10 Good

Marci

Liked: Cleanliness, staff & service
Well located
We were two parties staying in separate rooms. Our 2nd floor room was quiet side and great. Our friend's 9th floor on noisier street side, with no hot water. But, well located to walk to museums and restaurants and 20 minutes to train station. iI would be happy to stay again.
Stayed 2 nights in Sep 2017

6/10 Okay

Mohammad

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 9 nights in Jul 2017

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Staff extremely friendly xxx

10/10 Excellent

marie, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and funtional
Very close to everything. Room are small but they have refrigerator, microwave, plates, glases everything and they have a balcony to the canal.

2/10 Terrible

Dan, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Durty
Old condition and dirty No staff at night The standar of the hotel was more a one star

10/10 Excellent

Madjid, edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value hotel
we stayed in a studio room,it was great value for money,clean well equipped,comfortable bed,nice little balcony,with a view over the canal,reception staff very helpful and friendly,would definitely stay again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Value for money and comfortable stay
The receptionists were very helpful and polite. The rooms are clean but a bit old and smaller than expected. Comfortable

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Helga, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely placed basic base - perfect for a weekend
A group of four friends booked 2 x 1 bed apartments for a reunion. The hotel was great value and each of us had our own room/bed. The kitchen and other facilities of basic but clean and fitted our needs perfectly. There is a nice bakery opposite where we could get pastries for breakfast. One real bonus was that the hotel was very close to a pretty little square complete with decorative fountain and a super bar that quickly became our "local". Bar Authie is the oldest bar in Toulouse, full of character and with great friendly service. We ate there a couple of times and the food was good value and nicely prepared. It was a 10 minute walk to Place Wilson or the Capitole. It was also near the Metro but we mostly walked around to rediscover our old haunts. All in all a great base for a weekend away – there was also a busy Sunday market just a few blocks away in Saint Aubin.

8/10 Good

John, Charente Maritime

Liked: Cleanliness, staff & service
Good overall
Hotel location was pretty convenient, with local food shopping nearby and being just a 10-15 minute walk into the city centre. Underground parking was a boon, although the one-way system and the presence of the canal made the approach to the hotel quite challenging, depending on which direction you were coming from. In fact getting back one night after a day out was, for us, a nightmare. All staff were unfailingly friendly and helpful. Our small dog was also welcomed. Few minus points: poor bed linen (the pillows were so flat we had to ask for others -- which were promptly provided.) Kitchen/diner was really quite small with shoddy table (a large piece of faced shipboard had been cut in two and legs screwed to it; chipboard cut surfaces were left visible -- very poor show and not typical of the hotel.) The table had to be pulled away from the wall and turned round before two people could sit down for breakfast. Since it wasn't really a kitchen where you could cook a proper meal, I'd say the dishwasher was not an essential and could be removed to allow a re-design to give more living space. The sofa was a fold-out bed, which presumably indicates the apartment could sleep more than two. This is unrealistic, to say the least. There was an unsightly rusty dent in the bath which could easily have been fixed but wasn't. Despite this, the overall experience was enjoyable and represented reasonable value for money. We'd go again but would hope for a room with a tad more comfort.

6/10 Okay

ming lin, Taiwan

Liked: Staff & service
Staff is friendly
The room is clean and staff is friendly. The room No.420 has a very good view when the sun saise

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel suite
Great place but internet is terrible. Certainly don't book if you require fast internet...you will get less than 5 kbs/s. Enough to send and receive email...no browsing.

10/10 Excellent

Cedric, Sendai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
really good impression, only one noght stay but everything was clean. Really nice staff

8/10 Good

Roger, Torquay

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, conveniently located studio apartment
Received a very warm welcome to a clean comfortable establishment. Fixtures and fittings a bit on the "functional" side but it all worked well. Very convenient to public transport and an easy walk into the center of the city. The one grip was the you had to re-log into the WiFi every time you returned tot he hotel. A needless hassle! As well the WiFi was very slow, 2-3 Mbs, and dropped out fairly routinely. Just acceptable for a holiday but would not be if you needed to do business.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment hotel near centre
Room small but had everything we needed. Kitchenette was fine for a long weekend stay. Staff really helpful and friendly. Location is within walking distance of central area. Note reception is closed in the middle of the day at weekends and overnight.

6/10 Okay

happy traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not as good as I expected.
We stayed 3 nights, it was not as good as I stayed last time in September 2013. This time the staff were good and friendly but the hotel facilities were poor. There were visible black marks in the carpet. We booked a studio for the three of us (myself, my wife and our 4 years child) but when we came to the hotel, they did not accept to give us studio and instead they suggested us an apartment but with a good discount. Overall stay was good. What I like the most were staff in the reception who were very friendly. The location is good where you find very good supermarkets around you. Metro is about 7 min away from hotel

10/10 Excellent

Sabina, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Great hotel, good location close to buses, metro stop, parks, Jardin des Plantes, shops, nice rooms

6/10 Okay

Eric, West palm fl

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel
Just make sure you arrived before 20:00 otherwise deck is closed and you have to call with your own phone so be prepared to call ahead if you late check in but otherwise we'll organize once you call the number.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
With the ability to accommodate four adults, the combination of price and location are hard to beat in Toulouse. We even found free parking nearby. The staff were Friendly and i was able to update my booking easily. The wifi worked well enough to research things to do and sent emails home. On the down side, the noise from the roads on the canal side I obtrusive at night. Option being to bear it, or close the windows which then raises the temperature in the rooms significantly. That said, I would definitely use this accomodation again.

10/10 Excellent

Renata, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good localization , execelente staff...very clean and wonderful breakfast.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
At Home Appart'Hotel-A hostile hostel
We arrived late and found a locked door with no receptionist, slept on a twin bed and we were warned to make sure we took out the trash before we checked out.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the Halle aux Grains, friendly staff, walking distance to centre.

8/10 Good

Paul, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would certainly recommend this hotel, good location, clean, friendly, efficient and reasonably priced

8/10 Good

Retired couple, Worthing, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay
Very helpful staff. Studio room was small but comfortable. Soon after our arrival we discovered a leak from the toilet. Staff investigated and we were told if not able to fix then we would be transferred to another room. We were in fact transferred to an apartment - at no extra cost. The extra room and space made our stay more pleasant. The kitchen was adequately equipped for our 4 day stay. Buses very convenient and metro not too far away. 3 small supermarket shops nearby and also a Lidl. There was also free access to the internet, in the reception lobby, at all times. Good value for a short break.

10/10 Excellent

Peter, Derbyshire United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will certainly go again.
We really chose the hotel because it was very handy for our family who now live in Toulouse.

8/10 Good

Smith, bristol, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At Home Appart'Hotel
Hadnt expected much given we had booked a 'couch bed' but the bed was made up when we arrived and the room was nicely decorated. The room was clean (although maybe the bathroom might need a refit in the next year) but otherwise fine.It had a balcony and was quiet. The hotel is located slightly away from the main tourist area of toulouse but there are bars, cafes and restaurants frequented by younger locals just round the corner (try 'petit london' bar for a cheap beer with the cool crowd). Dont expect to come out the hotel to a view of the river or cathederal.. theres a lidls and a busy main road... but a 10 min walk will get you to all the main tourist attractions. Free internet access in the lobby and helpful staff also. Its not a luxury hotel but certainly a good one for a short stay if youre prepared to walk a short distance to see what the city has to offer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

M, Suffolk, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Good dog friendly hotel"
We chose the hotel because we have two small dogs and wanted somewhere dog-friendly and central, with some self-catering facilities. The studio room was clean and well-furnished, with the bonus of a balcony overlooking the Canal du Midi and a fascinating nightclub - lots of people-watching! The staff were friendly and helpful, and spoke to us in clear French that we had no trouble understanding. Excellent central location and easy access to the hotel and car park at all times. And the dogs enjoyed their stay too!

4/10 Poor

E, Paris

Disliked: Cleanliness, property conditions & facilities, room comfort
an ugly hotel in a beautiful city
Room was shabby and incredibly noisy at night. The floor was full of crumbs, the place serisously needed revamping. Nothing was included, They even want you to clean the room when you leave!!!

6/10 Okay

Verified traveller

Disliked: Staff & service
Not Bad
The hotel location was close to the metro station and also close to the ttractions. Hotel staff were nice and friendly. The size of the one bedroom appartment was good for that price. It would be a lot expensive to get the same size in a regular hotel. I didn't like the fact that they don't clean the room everyday unless it was requested, and a fee would be applied. Also the fact that I had to clean the kitchen area before leaving was a little pain.

8/10 Good

Barry, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Not luxurious, but worth revisiting.
Good location with parking (at extra cost ) beneath hotel. Kitchen facilities sufficient for everyday meals. A few minutes walk from centre of city. Large bathroom was good for storing cases.Only gripe was the sofa bed which had a thin mattress, not very comfortable and creaked.

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
Bof bof...
Résidence aux portes du vieux Toulouse, ce qui est pratique. La résidence est vieillotte et mériterait une révision en profondeur. Je n'ai pas aimé le fait de ne pas pouvoir régler la clim, il faisait bien trop chaud... Et la cage d'ascenseur m'a réveillé le matin tôt. Le petit déjeuner est de piètre qualité, sans beurre salé qui plus est. Bref je pense pas y retourner sur un prochain déplacement professionnel.
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Très bien
Stayed 1 night in Sep 2023
Response from La Réception on 23 Sept 2023
Bonjour Madame Cento, Nous vous remercions pour votre visite au sein de notre hôtel. Nous sommes ravis d'apprendre votre satisfaction.Nous espérons avoir le plaisir de vous revoir lors d'un prochains séjour.Nous vous souhaitons une excellente journée.

10/10 Excellent

Nodjinang

Stayed 1 night in Sep 2022