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Reviews of DoubleTree by Hilton La Torre Golf & Spa Resort

5 out of 5
DoubleTree by Hilton La Torre Golf & Spa Resort
Calle Anchoa, 6, Torre-Pacheco

Reviews

8.4

Very good

Rating 10 - Excellent. 117 out of 227 reviews" "
Rating 8 - Good. 57 out of 227 reviews" "
Rating 6 - Okay. 28 out of 227 reviews" "
Rating 4 - Poor. 16 out of 227 reviews" "
Rating 2 - Terrible. 9 out of 227 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Yadwinder

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort property
Stayed 1 night in May 2024
Response from Susi, Recepcion on 24 May 2024
Good evening,Thanks for this review,Kind regards.

10/10 Excellent

Victoria, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Susi, Recepcion on 17 May 2024
Muchísimas gracias por su excelente valoración

8/10 Good

David

Stayed 1 night in Apr 2024
Response from Susi, Recepcion on 17 May 2024
Muchísimas gracias por su valoración

10/10 Excellent

Anil Kumar Kanubhai

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good.
Stayed 7 nights in Mar 2024
Response from Susi, Recepcion on 9 Apr 2024
Thank you so much for your review,Kind regards,Hilton team

10/10 Excellent

Christoforos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Desire Front Desk on 16 Nov 2023
Estimado Christoforos, Estamos encantados de saber que tuvieron una estancia maravillosa. Esperamos darles la bienvenida nuevamente pronto. Saludos,

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Desire, Front Desk on 16 Nov 2023
Estimado Michael, Estamos encantados de saber que tuvieron una estancia maravillosa. Esperamos darles la bienvenida nuevamente pronto. Saludos,

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake next to the hotel was low on water & high on plastics. A real shame because the hotel & the facilities are fantastic.
Stayed 1 night in Oct 2023
Response from Desire, Front Desk on 2 Nov 2023
Dear John, We are happy to know that you liked the hotel and facilities. We are sorry for the inconvenience of the lake, we are in negotiations with the owners of it to ensure that it is cleaned, as it directly affects our guests. Best Rewards

8/10 Good

Victoria, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel staff nice
Stayed 4 nights in Oct 2023
Response from Desire, Front Desk on 29 Oct 2023
Dear Victoria, Thank you for your review and for the time spent at Doubletree by Hilton La Torre. It is great to hear you had such a lovely experience with us and the staff and facilities were up to the standards. Looking forward to welcoming you again soon for another wonderful time. Best Rewards

10/10 Excellent

Carlos, Sarasota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need a car to move around the area. Beautiful facilities and pool. Great rooms.
Stayed 2 nights in Oct 2023
Response from Desire, Front Desk on 23 Oct 2023
Dear Carlos, Thank you for the time spent with us at Doubletree La Torre and for your kind review. It is great to hear you had such a lovely time. Best regards

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet location
Nice hotel in quiet location within a golf resort. Good facilities in the hotel and nearby. Attentive staff we have visited often
Stayed 7 nights in Oct 2023
Response from Desire, Front Desk on 23 Oct 2023
Dear Julie, Thank you for your review and for the time spent at Doubletree by Hilton La Torre. It is great to hear you had such a lovely experience with us and the staff and facilities were up to the standards. Looking forward to welcoming you again soon for another wonderful time. Best regards

10/10 Excellent

Margie

Stayed 1 night in Oct 2023
Response from Desire Front Desk on 23 Oct 2023
Dear Margie, Thank you for the time spent with us at Doubletree La Torre and for your kind review. It is great to hear you had such a lovely time. Best regards

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2023
Response from Desire, Front Desk on 16 Nov 2023
Estimado Jonathan, Estamos encantados de saber que tuvieron una estancia maravillosa. Esperamos darles la bienvenida nuevamente pronto. Saludos,

4/10 Poor

Angelica

Travelled with group
Liked: Room comfort
Disliked: Staff & service
With potential but bad experience
State of the lake is very poor, there is rubbish in it and it makes a horrible smell around the hotel. It’s a 5 star hotel and nobody came to at least help out with my luggage to the reception or the room. I booked a tee time at the golf club and they booked the wrong order and miscalculated the budget. On top of it they’ve asked me to pay the Green fee twice and haven’t received an answer yet. Finally, I got the last worse news as I was requesting a taxi to Murcia city, a dodgy van came over quoting me 50€ (thankfully I knew it was circa 29€) and when I asked for a licence they swore at me and left. These taxis are known by the hotel and they might share a fee. I was promised that a manager would call me to resolve all these series of problems but it’s been over 4 days and I would assume no one will do anything about it so I decided to write a very honest review. I’m very disappointed that I haven’t even received an apology after all, will never return and you should really think about it also.
Stayed 1 night in Sep 2023
Response from Desire, Recepcion on 19 Nov 2023
Querida Angelica, Muchas gracias por el tiempo dedicado a escribir su comentario, lo tendremos en cuenta para mejorar nuestros servicios. En el hotel disponemos de carritos a disposición de todos los clientes para el transporte de su equipaje. Pedimos disculpas por la confusión con respecto a la reserva de los palos de golf, gasto el cual tuvo que abonar con la compañía de golf directamente y en compensación se le ofreció la salida tardía de la habitación sin coste. El servicio de taxi es externo al hotel, nosotros simplemente ayudamos a nuestros clientes con la gestión de este. Los compañeros en la recepción y yo misma nos disculpamos por las molestias ocasionadas e intentamos que su estancia fuera lo mas agradable posible. Tras su marcha, fueron trasladadas todas estas informaciones al director del hotel, el cual intento contactar con usted y no obtuvo respuesta. Esperamos que puedan darnos una segunda oportunidad para poder asegurarnos de que su próxima estancia sea un 10.

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with nice bedrooms and great bathroom/dressing room area. There is a bit of a smell outside in areas from the lakes on the urbanisation I think but not bad enough to be upsetting. A good few eating options and bars right beside the hotel. Hotel staff were excellent-friendly and accommodating so congratulations to Hilton hotels on that.
Stayed 2 nights in Sep 2023
Response from Desire Front Desk on 23 Oct 2023
Dear Sheila, Thank you for your review and for the time spent at Doubletree by Hilton La Torre. It is great to hear you had such a lovely experience with us and the staff and facilities were up to the standards. Looking forward to welcoming you again soon for another wonderful time. Kind regards,

10/10 Excellent

SARA

Stayed 2 nights in Sep 2023
Response from Desire, Recepcion on 23 Oct 2023
Estimada Sara, Muchas gracias por su estancia y por el tiempo invertido en su reseña. Estamos encantados de saber que tuvieron una estancia de 10 y que todo estuvo a la altura de lo esperado. Nos vemos pronto. Saludos cordiales,

10/10 Excellent

Alison

Travelled with family
Liked: Amenities
Everything was excellent apart from the stagnant lake outside our room. Hopefully this will be rectified soon as it was an amazing hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and service. Good pool bar and food
Stayed 4 nights in Aug 2023

6/10 Okay

Lee

Travelled with family
Disliked: Staff & service
Reception manager Raul was very unhelpful with a very simple request and the pool bar and restaurant were very understaffed which led to long delays with ordering.
Stayed 10 nights in Jul 2023

4/10 Poor

Chris

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was extremely disappointed with this hotel. We stayed here a night before flying back to Scotland from Murcia. The exterior is beautiful with a lovely pool area and bar. The staff at the pool were extremely friendly and keen to help. We had two rooms at the hotel. Upon opening the fridge we couldn’t believe the amount of ants! They were in the fridge, on the floor and even on the bed. I spoke to reception and they came along sprayed the room and left. No effort was made to clean away the ants. We were not offered another room ! We were told this is typical of murica! This should be advertised when booking! We would never stay in a room with ants! Further more the bed sheets had dirty stains on them and the air conditioning rattled all night. In the morning I asked for a manager to call me before we got on our flight I heard nothing. I would never stay here again! Poor customer satisfaction.
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 28 Jul 2023
Dear Chris,Thank you very much for your stay and for the time spent on your review.We are sorry to hear you did not have a positive experience with us.I am sorry to hear the issues you experienced during your visit, I have shared the feedback with the head of departments involved to ensure we improve the service we provide.Kind regards,Angel GonzalezGuest Relations Manager

6/10 Okay

Angela

Travelled with partner
Wi-Fi is poor, my room was not ready when I arrived I had to wait over an hour.
Stayed 1 night in Jul 2023
Response from hotel team on 16 Jul 2023
Dear Angela,Thank you for your stay and for the time spent on your feedback, we will use your comments to improve the service we provide.Kind regards,Hotel team

10/10 Excellent

Julian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Angel Gonzalez on 2 Jun 2023
Dear Julian,Thank you very much for your stay and feedback.We are very happy to hear you had such a lovely time with us.Kind regards,Angel GonzalezGuest Relations Manager

2/10 Terrible

mi 1 s

Stayed 1 night in May 2023
Response from Angel Gonzalez on 8 Jun 2023
Estimado cliente,Le agradecemos su estancia y el tiempo invertido en su reseña.Por favor infórmenos de lo que fue mal durante el tiempo alojado para que podamos mejorar el servicio ofrecido.Saludos,Angel GonzalezGuest Relations Manager

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here many times, good value for a 5 star hotel.
Stayed 1 night in May 2023
Response from Hotel team on 15 May 2023
Dear Martyn,Thank you for your review and for your stay.We are pleased to know you always had such a lovely time with us during your stays.Kind regards,Hotel team

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here… excellent facilities & friendly staff. Nice local area with places to eat & twenty minute drive to the coast. Breakfast buffet great & lovely pool.
Stayed 6 nights in Apr 2023
Response from Guest Relations Manager on 3 May 2023
Dear Andrew,We thank you for your stay with us at Doubletree by Hilton La Torre.We are pleased to know you had such a lovely stay.Kind regards,Angel GonzalezGuest Relations Manager

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Staff all nice. Beds amazing
Stayed 4 nights in Apr 2023
Response from Guest Relations Manager on 25 Apr 2023
Dear Jo,Thank you very much for your stay and your feedback.We are very happy to hear you had such a lovely time at Doubletree by Hilton La Torre.Kind regards,Angel GonzalezGuest Relations Manager

10/10 Excellent

Debra

Travelled with partner
Not very helpful staff
Stayed 14 nights in Apr 2023
Response from Guest Relations Manager on 23 Apr 2023
Dear Debra,Thank you for your stay and review.We are sorry to hear you had issues with our staff, please kindly let me know what was the issue with the staff so I am aware of the problems experienced to improve the service we provide.I hope the rest of your stay was positive.Looking forward to hearing from you.Kind regards,Angel GonzalezGuest Relations Manager

8/10 Good

Victoria, Liverpool

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel rooms staff service great, only downside breakfast food was cold
Stayed 4 nights in Apr 2023
Response from Guest Relations Manager on 23 Apr 2023
Dear Victoria,Thank you for your stay and for the time spent on reviewing us.We appreciate your comments as we will use them to improve the service we provide.Kind regards,Angel GonzalezGuest Relations Manager

2/10 Terrible

Ray

Stayed 1 night in Apr 2023
Response from Guest Relations Manager on 16 Apr 2023
Dear Ray,Thank you for your stay at Doubletree and for the time spent on your review.I am sorry to hear you had a negative experience with us during your last visit, please kindly let me know what were the issues you experienced so we can improve the service we provide.Looking forward to hearing from you.Kind regards,Angel GonzalezGuest Relations Manager

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check was in straight forward…. Extremely quiet hotel, nice rooms as you would expect !
Stayed 1 night in Apr 2023
Response from Guest Relations Manager on 11 Apr 2023
Dear Beverly,Thank you very much for your stay and review.We are glad to hear you had a lovely experience with us.Kind regards,Angel GonzalezGuest Relations Manager

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in quiet location
Lovely hotel, excellent service, friendly staff and quiet. Close to local amenities on La Torre Golf complex. We always stay here after trying several other hotel in the region we like this one the best
Stayed 7 nights in Mar 2023
Response from Guest Relations Manager on 11 Apr 2023
Dear Howard,Thank you very much for the time spent on the review.I am pleased to hear you had such a lovely experience at Doubletree La Torre.Kind regards,Angel GonzalezGuest Relations Manager

6/10 Okay

Verified traveller

Liked: Staff & service
The bathroom wasn’t great. The shower head wasn’t working properly so it was difficult to shower. It was not very clean either.
Stayed 3 nights in Feb 2023
Response from Hotel Team on 18 Feb 2023
Dear Customer,Thank you very much for taking the time to write a review of your last stay. Feedback is very important for us to keep improving.We apologize for all possible inconveniences regarding cleanliness and the bathroom, we will report to the relevant departments to solve these problems and improve our service.We hope to see you soon on a future occasion.Best regards,

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good facilities
Great stay, friendly and attentive staff, hotel facilities are good with nice bar and pool area. Could do with more vegan options and bed was quite noisy but otherwise will definitely return The area is nice with bars and restaurants a two minute walk away along with onsite options
Stayed 4 nights in Oct 2022

10/10 Excellent

Steven

Stayed 1 night in Sep 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing front desk staff made us feel very welcome especially alma she was great and it’s a must to feed the turtles in the pond at the rear of the hotel ps they love apples 😂😂
Stayed 14 nights in Aug 2022
Response from Angel Gonzalez on 19 Sept 2022
Dear David,Thank you very much for your stay and for your wonderful review and mention to Amal from the Front Desk.We hope to welcome you back soon.Kind regards,Angel GonzalezGuest Relations Manager

4/10 Poor

Khupsie

Stayed 7 nights in Sep 2022
Response from Directora Comercial on 10 Oct 2022
Dear Khupsie, Thank you for your stay at Doubletree La Torre. I do apologise if you had a negative experience with us. We do hope you may give us a second chance to ensure we change your bad experience for a wonderful one. Kind regards.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
A very disappointing hotel.
The hotel is sadly nowhere close to the 5* it claims to be. The first thing we saw as we walked into the lobby were large windows with a lot of bird mess on them, obscuring the views. Receptionists were consistently unfriendly, not even acknowledging us whenever we were passing by the reception area. The only friendly staff members were cleaners. During our entire stay we could not get soap… we were given shampoo instead for the first two nights and eventually also shower gel, but no soap bars were available! We were also made to feel by one of the receptionists like we were asking for something really unusual… No environmental friendly policies in place, towels being replaced every day until we specifically asked to leave them unchanged. Breakfast was good - large, decent selection of foods. Dinner not for vegetarians- literally not one veggie option in the whole menu. Overall a very disappointing stay.
Stayed 5 nights in Aug 2022
Response from Directora Comercial on 30 Aug 2022
Dear guest, Thank you for your stay at Doubletree La Torre. I do apologise if you had a negative experience with us. I am sorry if any of the member of the staff did not pass the right information to you. We do hope you may give us a second chance to ensure we change your bad experience for a wonderful one. Kind regards.

10/10 Excellent

David

Stayed 3 nights in Aug 2022
Response from Directora Comercial on 26 Aug 2022
Estimada David, Le agradecemos su estancia con nosotros y por su valoración. Reciba un saludo cordial, el quipo humano del hotel

10/10 Excellent

Tomasz

Stayed 6 nights in Aug 2022
Response from Directora Comercial on 17 Aug 2022
Estimado Tomasz, Le agradecemos su estancia con nosotros y por su valoración. Reciba un saludo cordial, el quipo humano del hotel

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Excellent hotel with great location and service
Stayed 1 night in Aug 2022
Response from Directora Comercial on 17 Aug 2022
Dear Darren, Thank you very much for your stay with us. We are pleased to know that you had a lovely experience at our Hotel. Best regards, Hotel Team

10/10 Excellent

E j

Stayed 1 night in Jul 2022
Response from Directora Comercial on 17 Aug 2022
Estimado E J, Le agradecemos su estancia con nosotros y por su valoración. Reciba un saludo cordial, el quipo humano del hotel

10/10 Excellent

Keith

Stayed 1 night in Jul 2022
Response from Directora Comercial on 25 Jul 2022
Dear Keith, Thank you very much for your stay with us. We are pleased to know that you had a lovely experience at our Hotel. Best regards, Hotel Team

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good but the breakfast in the morning was not great. Everything I tried was pretty cold
Stayed 2 nights in Jul 2022
Response from Directora Comercial on 25 Jul 2022
Dear Paul, Thank you very much for your stay with us. We are pleased to know that you had a lovely experience at our Hotel. Best regards, Hotel Team

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jun 2022
Response from Directora Comercial on 5 Jul 2022
Dear Simon, Thank you very much for your stay with us. We are pleased to know that you had a lovely experience at our Hotel. Best regards, Hotel Team

8/10 Good

Geraint

Stayed 1 night in Jun 2022
Response from Directora Comercial on 5 Jul 2022
Dear Geraint, Thank you very much for your stay with us. We are pleased to know that you had a lovely experience at our Hotel. Best regards, Hotel Team

6/10 Okay

Victoria, Liverpool

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel and rooms were fine, breakfast all hot food cold, informed the staff spoke to hotel manager, no improvement not helpful and then tried to charge me for breakfast which was included in my booking, very poor customer service
Stayed 5 nights in Jun 2022
Response from Directora Comercial on 5 Jul 2022
Dear Victoria, We thank you for your stay at Doubletree La Torre. I am glad to hear the accommodation was positive in general. We do apologise for the negative experience you experienced at our Restaurants, we will share this feedback with our Head Chef in order to improve the service we provide. Kind regards, Hotel Team

10/10 Excellent

Mimi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were a large party celebrating a friend’s 50th birthday, had a fabulous time.
Stayed 5 nights in Jun 2022
Response from Directora Comercial on 22 Jun 2022
Thank you Mimi for your wonderful review. We are glad you had such a lovely experience. Kind regards,Hotel Team

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2022

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
La Torre Golf hotel
Hotel accommodation good but they fell down on restaurant meal choices. As vegetarians we felt the menus too limited, front of house staff excellent. Happily there was a nearby Italian restaurant that was excellent and able to adapt their dishes to suit. Overall we felt that the hotel let themselves down by not moving with the times.
Stayed 4 nights in Mar 2022
Response from Angel Gonzalez on 29 Mar 2022
Dear David, We thank you for your stay at Doubletree La Torre. I am glad to hear the accommodation was positive in general. We do apologise for the negative experience you experienced at our Restaurants, we will share this feedback with our Head Chef in order to improve the service we provide. Kind regards, Angel Gonzalez Hotel Operations Manager

4/10 Poor

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Hotel was lovely, very immaculate and clean throughout, staff greeted us to the hotel and we had A very speedy check in. However we came to our first problem which was when we booked our Suite we did so with the breakfast option. However upon check in we was told that breakfast was not included in our Package and an extra 30 euros would have to be paid for breakfast, Even though our email clearly stated free breakfast. We got to our room to find that it was just like how the pictures portrayed the room and with stunning views over the golf course it was a lovely area. We then realised that there is no Tea/coffee making facilities in the room as stated on the website. Not A big issue but when it is stated and was looking forward to an early morning cup of tea was a tad disappointing. We then get to the main issue with the hotel at this present time and that is the indoor pool. We booked this hotel on our stop over before heading to the airport for the reason of proximity to Murcia airport and an indoor pool so my 3 year old daughter could use the facility. Upon finding the pool they are currently refurbing the area something not stated when Booking on the Expedia site. There is plasterboard and debris everywhere, no changing rooms available to change into. And the place just looked like A building site. I went to reception to ask if the pool was open to find that yes it was but the hotels reception seemed to not be aware of the renovations. TBC as character limit.
Stayed 1 night in Oct 2021
Response from Hotel Operations Manager on 8 Nov 2021
Dear Aaron, Thank you for your stay at Doubletree La Torre. I do apologise if you had a negative experience with us. The coffee/tea amenities due to covid are under request at the Front Desk, I do apologise if this was not transmitted to you during your check-in. Again accept my apologise for the missunderstood with your reservation, I will speak with our Sales Manager to check this case in case was not transfered correctly to our system. The Spa is currently under renovation until end of year, it is stated in all the reservations platforms as well on the reservations confirmation email, we provide complimentary access to our indoor pool and Fitness studio for the inconveniences, which normallly would incur an entrance fee, I am sorry if any of the member of the staff did not pass the right information to you. We do hope you may give us a second chance to ensure we change your bad experience for a wonderful one. Kind regards. Angel Gonzalez