Exterior

Reviews of Victoria's Mansion Guest House

2.5 out of 5
Victoria's Mansion Guest House
68 Gloucester St., Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 399 out of 1006 reviews" "
Rating 8 - Good. 430 out of 1006 reviews" "
Rating 6 - Okay. 123 out of 1006 reviews" "
Rating 4 - Poor. 40 out of 1006 reviews" "
Rating 2 - Terrible. 14 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shaina

Liked: Cleanliness, staff & service
Staff was so accommodating. Great stay. My only complaint is that I wish there were more charging sockets. Beautiful location.
Stayed 1 night in May 2024
Response from Edyta on 23 May 2024
Dear Shaina,It is good to hear that you had a great stay. We will definitely look into the number of charging sockets in the room you were in.

10/10 Excellent

Shaina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Edyta on 23 May 2024
Dear Shaina,Thanks for your review! We hope you will think of us the next time you need to travel to Toronto.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Edyta on 22 May 2024
Dear Megan,Thanks so much for your feedback! We hope you will think of us the next time you need to travel to Toronto.

10/10 Excellent

hector

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the place and plan to retun
Stayed 2 nights in Mar 2024
Response from Edyta on 17 May 2024
Dear Hector,Thank you so much for choosing Victoria's Mansion Guest House! We hope to see you soon.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice heritage spot with easy access to the rest of Toronto. Room was nice enough, with a mini fridge, microwave, utensils etc. The King size bed was made up of two beds pushed together. I could connect to the wifi easily however it was actually not usable on the first floor because of the horrible speeds. All in all a good stay and I would recommend it.
Stayed 2 nights in May 2024
Response from Edyta on 22 May 2024
Dear William,Thank you very much for this review. We are very sorry about the Internet speed... If you let us know during your stay, we would restart the Internet box. It usually helps.

10/10 Excellent

Boli

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it’s all good.
Stayed 1 night in May 2024
Response from Edyta on 15 May 2024
Dear Boli,Thank you very much for your feedback. We hope you will think of us the next time you need to travel to Toronto!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. We enjoyed our night.
Stayed 1 night in May 2024
Response from Edyta on 14 May 2024
Dear Mike,Thank you for choosing Victoria's Mansion Guest House! We hope you will think of us the next time you need to travel to Toronto!

4/10 Poor

Jingwei

Stayed 1 night in May 2024
Response from Edyta on 14 May 2024
Dear Jingwei,Thank you very much for your review. It would be very helpful if you could provide some detailed information about how we could improve our service.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Edyta on 14 May 2024
Dear Nancy,Thanks for your feedback! We hope you will think of us the next time you need to travel to Toronto!

10/10 Excellent

louise

Liked: Cleanliness, staff & service, amenities
The property was a lovely old historic building - clean and well kept. I had a lovely view out of my window. A cherry tree was blooming I did not like that I had to climb to the second floor to my room. I was having trouble with balance and knee pain, and this was difficult for me
Stayed 2 nights in May 2024
Response from Elsie on 9 May 2024
Hello Louise,Thank you so much for your feedback. Just as you mentioned this is an old historic building, we could not set up an elevator that would alter the beauty of this preserved heritage building. You can always book the main floor rooms well ahead to find availability that suits your time. Also, if you have any requests for main floor rooms, you can always reach us for further clarity.Thanks and hope to see you soon!

10/10 Excellent

Michele

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, cozy and pleasant. We loved our stay and definitely we will come back!
Stayed 1 night in May 2024
Response from Edyta on 14 May 2024
Dear Michele,We really appreciate your feedback. See you next time!

10/10 Excellent

Blue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Edyta on 6 May 2024
Dear Blue,We really appreciate your review and hope you will think of us the next time you need to travel to Toronto!

6/10 Okay

Zijun

Stayed 1 night in Apr 2024
Response from Edyta on 22 May 2024
Dear Zijun,Thank you so much for your review! It would be very helpful if you let us know what we could do to improve our service.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool setup being and old victorian house. Good proce for veing near downtown
Stayed 1 night in Apr 2024
Response from Elsie on 30 Apr 2024
Thank you, Rachel for your review!

6/10 Okay

David

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The room was ok for the price, but leaves alot to be desired. It had one of the most awkward showers I've ever used since the height of the shower was intruded by what seems like a staircase. The bathroom ceiling and tiles are in rough shape. There was no button/switch to turn on the bedside lamp, and when I followed extension cord to see if the plug needed adjusting there were electrical sparks. Location is great, and I appreciated having a fridge and microwave which is less common in some economy rooms these days.
Stayed 1 night in Apr 2024
Response from Elsie on 30 Apr 2024
Hi David,Thank you for your feedback. Since this is a Toronto Heritage Building, this hotel is known for its old aesthetic. Seems like houses built around the 1800s looked and felt just like this. Modernizing this place would not justify our initiative to preserve it as it was originally, however, we did our bit by adding current generation's bathroom fixtures for our guests. Thanks for choosing to stay with us and if heritage aesthetic is what you like, remember to stay with us next time you are in the GTA.Thanks!

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a very good location, with numerous restaurants, bars, concert venues, etc nearby
Stayed 1 night in Apr 2024
Response from Elsie on 29 Apr 2024
Hello Colby!Thank you for your review and hope you enjoyed the concert!!See you again when you are here!

8/10 Good

L. Brett Cornish

Liked: Cleanliness, staff & service, property conditions & facilities
Nice cute place. Parking tricky...
Stayed 1 night in Apr 2024
Response from Edyta on 25 Apr 2024
Dear L. Brett,Thank you so much for your review! We hope you will think of us the next time you need to travel to Toronto in spite of the tricky parking.

10/10 Excellent

Inge

Liked: Cleanliness, staff & service, property conditions & facilities
Edyta was very helpful. Kudos. Nice walkable neighborhood with good dining options.
Stayed 1 night in Apr 2024
Response from Edyta on 25 Apr 2024
Dear Inge,Thank you for choosing Victoria's Mansion Guest House and see you next time!

6/10 Okay

Krystle

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Edyta on 25 Apr 2024
Dear Krystle,We really appreciate your feedback. Please, let us know how we could improve our service.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem! What a delightful place to stay, clean, well equipped and close to everything. The folks were able to easily accommodate my late check-in and parking needs. They were super responsive, and really helpful. The room had everything I could need and I will look to this place as my go-to for meetings in Toronto!
Stayed 1 night in Apr 2024
Response from Edyta on 18 Apr 2024
Dear Karen,We are really glad that we have met your expectations. See you next time!

8/10 Good

Daina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were able to receive directions to check in on our own at 2.30 am, and all worked well. The room is very clean, quite nice, but the bed in our room was noisy and a bit soft (room 16).
Stayed 1 night in Apr 2024
Response from Edyta on 18 Apr 2024
Dear Daina,Thank you for your feedback. We hope you will think of us the next time you need to travel to Toronto!

6/10 Okay

Ryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s very convenient to the subway and to Univ. of Toronto but you can hear people in the hall, next door and upstairs.
Stayed 2 nights in Apr 2024
Response from Elsie on 13 Apr 2024
Hello Ryan,Thank you for your feedback! Since this is a Toronto Heritage Building preserved to resemble its original look, we made very few renovations. For a quieter experience, you can always book the studio room, deluxe single room, or the superior rooms where there is less distraction possibilities. Thank you and see you again!

10/10 Excellent

Sarah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. Location was great. Service was great. We had no complaints!
Stayed 1 night in Apr 2024
Response from Edyta on 11 Apr 2024
Dear Sarah,We are very happy that our guest house has met your expectations and we hope you will think of us the next time you need to travel to Toronto!

10/10 Excellent

Cathleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Good location for the eastern part of the university.
Stayed 2 nights in Apr 2024
Response from Edyta on 10 Apr 2024
Dear Cathleen,We really appreciate your feedback. We hope you will think of us the next time you need to travel to Toronto!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is attentive and friendly. The room had everything I needed. Thank you so much!
Stayed 2 nights in Apr 2024
Response from Edyta on 10 Apr 2024
Dear Charles,Thanks very much for your review and see you next time!

8/10 Good

Sage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at Victoria's Mansion Guest House! Although it was a small room and pricey, it was good for Toronto (which usually has really high hotel prices). It was expensive but a good location, very close to the subway station and in a good area. Only problem was the price.
Stayed 1 night in Apr 2024
Response from Edyta on 9 Apr 2024
Dear Sage,Thank you very much your feedback. We always thought that our prices were quite reasonable...

10/10 Excellent

Inge

Liked: Staff & service, property conditions & facilities
Great neighbourhood. Lots of options.
Stayed 1 night in Apr 2024
Response from Edyta on 10 Apr 2024
Dear Inge,Thanks so much for your feedback! We hope to see you in the future.

10/10 Excellent

Nista Luvna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Edyta on 4 Apr 2024
Dear Nista,We really appreciate your feedback and hope you will think of us the next time you need to travel to Toronto!

8/10 Good

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For what it is the place is really nice. Room was a bit small but thats to be expected. My only complaint is that the bathroom door didnt close properly. there is also no shampoo in the bathrooms but its not hard to buy some or bring your own. Overall its a really nice place in a nice part of the city
Stayed 2 nights in Mar 2024
Response from Kathy on 7 Apr 2024
Thanks very much for your feedback! We will definitely look into why the bathroom door isn’t closing properly. Re the shampoo- the dispensers in the shower are filled with a “body shampoo” (hair and body). I’m sorry if this was not refilled. Should you wish to try us again and you find anything lacking just call us and we will try our best to fulfill your need. Thanks again for taking the time to comment and we do hope you’ll stay with us again!

10/10 Excellent

Emeric

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very convenient. Late check in process is great. I left a personal item and they very kindly mailed it to me! 5/5 customer service!
Stayed 1 night in Mar 2024
Response from Edyta on 22 Mar 2024
Dear Emeric,We are really glad that we could help! See you next time...

8/10 Good

Brennan

Liked: Cleanliness, amenities
Nice little room for one night, shower was a little cramped but nice overall.
Stayed 1 night in Mar 2024
Response from Edyta on 28 Mar 2024
Dear Brennan,Thank you so much for your review! We hope to see you in the future.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Edyta on 14 Mar 2024
Dear Leanne,We really appreciate your feedback and can't wait to see you again!

6/10 Okay

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Victoria's Mansion Guest House was acceptable.
Stayed 1 night in Mar 2024
Response from Edyta on 6 Mar 2024
Dear Rob,We really appreciate your feedback. Please, let us know how we could improve our service. Thank you.

4/10 Poor

Donald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very small
Response from Edyta on 28 Feb 2024
Dear Donald,Thank you very much for your feedback. Unfortunately, we can't do anything about the size of the rooms... If there is something involved with our service that we could improve, we look forward to hearing from you.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Edyta on 1 Mar 2024
Dear Anita,We really appreciate your positive feedback and hope you will think of us the next time you need to travel to Toronto!

8/10 Good

Maksym

Stayed 2 nights in Feb 2024
Response from Elsie on 24 Feb 2024
Hi Maksym,Thank you for your review. We hope to see you again next time you come to Toronto!

10/10 Excellent

Bryll

Stayed 1 night in Feb 2024
Response from Edyta on 23 Feb 2024
Dear Bryll,Thank you very much for your feedback! We hope you will think of us the next time you need to travel to Toronto.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service
Nice staff for the most part... One was eager to not give me an answer when i asked about a baggage hold, told me to call back and speak to the next employee... Also, i paid for a king bed... They just put 2 twins together, i felt the gap between them and my feet hung over the edge... Needs more cleaning, vents were caked in dust.... 3.5/5
Stayed 2 nights in Feb 2024
Response from Elsie on 18 Feb 2024
Hello Steven,Thank you for your feedback. We will look into each of your concerns and provide the service you expect from us the next time you come stay at Victoria's. Have a great day!

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Edyta on 23 Feb 2024
Dear Marina,We really appreciate your feedback and hope you will think of us the next time you need to travel to Toronto!

6/10 Okay

Pamela

Liked: Property conditions & facilities
Very good value, but needs some tweaks.
The location is very good, close to transportation, stores and restaurants, but it could definitely use some work. The bed was very hard. A nice pillowtop matress cover could solve that problem. There was no lid on the toilet which was unsanitary and just icky. There was a used bar of soap left in the shower on top of the empty soap dispenser in our room. The television is also not user friendly.The sound would go out and it was hard to navigate the channels. Good location, good value, just needs some upgrades and attention to cleanliness.
Stayed 1 night in Feb 2024
Response from Elsie on 12 Feb 2024
Hello Pamela,Thank you for your generous feedback. We will certainly look into all the concerns you have mentioned and overcome the shortcomings so next time you visit, you rate us a 10/10. Come stay with us next time you are in the GTA.

6/10 Okay

richard

Disliked: Amenities
Accommodated my need for an extra night.
Stayed 2 nights in Feb 2024
Response from Edyta on 23 Feb 2024
Dear Richard,Thank you so much for your review! Please, let us know how we could improve our service.

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Edyta on 26 Jan 2024
Dear Charles,We really appreciate your positive feedback and hope you will think of us the next time you need to travel to Toronto!

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what I needed :)
Stayed 1 night in Jan 2024
Response from Edyta on 26 Jan 2024
Dear Clifford,Thank you very much for your positive feedback and hope you will think of us the next time you need to travel to Toronto!

6/10 Okay

Soeun

Stayed 5 nights in Jan 2024
Response from Edyta on 19 Jan 2024
Dear Soeun,Thank you so much for your feedback! We would really appreciate if you let us know how we could improve our service.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Previous visits to this hotel, i have been very lucky and gotten a room with a little balcony (as a smoker, what a treat). This time, less lucky, got a top-floor room with a very cozy, under-the-eaves, but still somewhat cramped feel. Colour scheme was unusual but quite beautiful, golds and coppers offset with a grey-teal shade very like patina. When i lay on the bed i could look out a little attic window at pigeons. A very romantic servant's quarters vibe, not everyone's favourite but i thought it was sweet. I did remove one star for a rock hard mattress on the bed and also quite a petite little bathroom that introduced my knees to the sink a few times too many. But shabby chic and very cute. Walking the stairs to the 3rd floor only a medium hassle. I do love this place.
Stayed 2 nights in Jan 2024
Response from Kathy on 15 Jan 2024
Thanks so much for the great rating and wonderful comments...sorry about. your knees! We hope to see you again on your next trip to Toronto!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest
Fantastic staff . Great location. Highly recommended
Stayed 2 nights in Jan 2024
Response from Kathy on 13 Jan 2024
Thanks so much for the great rating and your positive comments! We hope to see you again the next time you travel to Toronto!

8/10 Good

Camille

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Edyta on 8 Jan 2024
Dear Camille,We really appreciate your feedback! See you next time!

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Edyta on 8 Jan 2024
Dear Leonard,Thank you very much for your feedback. We hope you will think of us the next time you need to travel to Toronto!

4/10 Poor

Glenn

Liked: Cleanliness, staff & service
We mis-judged the property when we booked. We got the impression from the website that it was better than it is. This is a good spot for someone who simply wants to sleep over. The room was very small with old furniture, shower etc. Not for us.
Stayed 2 nights in Dec 2023
Response from Edyta on 8 Jan 2024
Dear Glenn,We are truly sorry that we have not met your expectations. Unfortunately we can't do much about the size of the rooms... Also, a great number of our guests love the Victorian style of our guest house.

10/10 Excellent

Aveline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Edyta on 5 Jan 2024
Dear Aveline,Thank you very much for your feedback! We hope you will think of us the next time you need to travel to Toronto!