Meeting facility

Reviews of One King West Hotel & Residence

4 out of 5
One King West Hotel & Residence
1 King Street West, Toronto, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 5316 out of 7907 reviews" "
Rating 8 - Good. 1627 out of 7907 reviews" "
Rating 6 - Okay. 517 out of 7907 reviews" "
Rating 4 - Poor. 241 out of 7907 reviews" "
Rating 2 - Terrible. 206 out of 7907 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel with good location downtown. Few dining options for dinner and limited dining available in the hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and excellent location in old Toronto
Stayed 2 nights in May 2024

10/10 Excellent

Chrissy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay I would stay again! Parking a little expensive though
Stayed 2 nights in May 2024

10/10 Excellent

Alka

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great place to stay with excellent amenties
Stayed 3 nights in May 2024

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
House keeping kept steeling our towels without replacing them. The TVs took unplugging and replugging to get them to work. Basic stuff ruined the hotel stay.
Stayed 3 nights in May 2024

8/10 Good

Yuvindra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was amazing, staff was friendly, environment quite tasteful!
Stayed 1 night in May 2024
Response from Saurabh Mehta on 27 May 2024
Dear Yuvindra:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent team to our comfortable environment. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

SARAH

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Hector

Liked: Cleanliness, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from Saurabh Mehta on 27 May 2024
Dear Hector:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Rhona

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Saurabh Mehta on 27 May 2024
Dear Rhona:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

4/10 Poor

Vanessa

Travelled with group
Some rooms at this property are outdated (specifically our bathroom was terrible). We stayed here for a wedding and thankfully I received a good price due to Expedia, otherwise the rooms are about $500 per night. We got two double beds which were more like stretched out singles (very small). Drinks at the bar were overly priced. Staff were friendly enough.
Stayed 1 night in May 2024

10/10 Excellent

Emmanuel, Palo Alto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
In the middle of downtown Toronto, amazing staff, very clean place, spacious rooms, good value for money
Stayed 1 night in May 2024
Response from Saurabh Mehta on 27 May 2024
Dear Emmanuel:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our central location, to our excellent team, to our comfortable rooms. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Anthony

Travelled with partner
Liked: Amenities
Very nice upscale hotel I like the fact that they had a restaurant on site very close to all the amenities in Toronto
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 27 May 2024
Dear Anthony:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our Teller's Bistro & Bar, to our central location. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Zain

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great, clean hotel! Central to all things downtown. Amenities were perfect!
Stayed 1 night in May 2024
Response from Saurabh Mehta on 27 May 2024
Dear Zain:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location and amenities were instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not a bad little spot to stay. Convenitlty located on public transit, One King West is a premium spot in the city. The suite was pleasant, but we didn’t have air conditioning on the first night of our stay. Toilet paper quality was one ply rough and the water temperature in the shower is very temperamental. Still, the location is the main reason to stay here.
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 27 May 2024
Dear Aaron:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am glad to hear that overall your experience was an enjoyable one, especially our central and convenient location, however I am disappointed to hear that you experienced some maintenance issues within your suite.We strive to provide our guests with the highest quality of service in all regards and I can assure you that this is not indicative of what our guests have come to expect from us.I have shared your comments with the appropriate members of our maintenance team and we will use this feedback to help us improve on our service standards, wherever possible. Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 27 May 2024
Dear Melissa:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Daniel, Tarzana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and giid quality for fair price.
Stayed 1 night in May 2024
Response from Saurabh Mehta on 27 May 2024
Dear Daniel:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great room
Stayed 1 night in May 2024
Response from Saurabh Mehta on 27 May 2024
Dear Alexander:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location and rooms were instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

4/10 Poor

Ron

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and beautiful rooms. However, there is no reason to get into the room with no water to drink. It is basics. No service for food and drinks in the lobby. Terrible.
Stayed 1 night in May 2024

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on 27 May 2024
Dear Melissa:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service!
Stayed 1 night in May 2024
Response from Saurabh Mehta on 23 May 2024
Dear Brenda:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was close to all the amenities
Stayed 1 night in May 2024
Response from Saurabh Mehta on 23 May 2024
Dear Jeremy:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the room upgrade. The room was small but the view was lovely. The Hotel & restaurant staff were exceptional.
Stayed 1 night in May 2024
Response from Saurabh Mehta on 27 May 2024
Dear Richard:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from the beautiful view from your room, to our exceptional team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Pat, Eagle

Travelled with family
Liked: Cleanliness, property conditions & facilities
The lobby is beautiful and the bar area was very nice although a little dark. Service was great
Stayed 3 nights in May 2024
Response from Saurabh Mehta on 23 May 2024
Dear Pat:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our beautiful lobby to our excellent team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Juan Castro

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Saurabh Mehta on 23 May 2024
Dear Juan Castro:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Bless

Liked: Cleanliness, property conditions & facilities
Good time
Stayed 1 night in May 2024
Response from Saurabh Mehta on 23 May 2024
Dear Bless:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

6/10 Okay

Marcus

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 23 May 2024
Dear Marcus:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. It appears that in some way your stay with us did not meet your expectations. I would appreciate the opportunity to better understand if this is the case, and if so, use your feedback to help us improve upon our product and services, wherever possible.If you are willing to share more details of your stay, please reach out to me directly to discuss further. Once again, thank you for your valuable review and we look forward to welcoming you back to One King West in the near future.Best Regards, Saurabh Mehta General Manager

10/10 Excellent

Darcy

Travelled with group
One of the best I’ve stayed in. Staff were super friendly and helpful and the room was unbelievable
Stayed 1 night in May 2024
Response from Saurabh Mehta on 21 May 2024
Dear Darcy:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent team to our comfortable rooms. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love staying at One King West! Always so accommodating and the location is central to all that downtown TO has to offer!
Stayed 1 night in May 2024
Response from Saurabh Mehta on 21 May 2024
Dear Steve:Thank you for taking the time to provide your feedback and for choosing One King West once again as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Steffen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on 23 May 2024
Dear Steffen:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

kelsey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was a great location. Some annoying street level construction but that is Downtown Toronto for you. All hotel employees were lovely and helpful. I’d recommend a higher floor to ensure street noise and traffic are not an issue.
Stayed 4 nights in May 2024
Response from Saurabh Mehta on 23 May 2024
Dear Kelsey:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our central location to our excellent team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 21 May 2024
Dear Colleen:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

4/10 Poor

Fenshya

I arrived before 8am and agreed to pay extra fee for early check in. Agent said there’s a room available but needed to be cleaned. I checked with the agent many times to see if my room was ready and she always replied with “not yet”. I saw they checked in other guests and asked why I couldn’t? No one was willing to help me. 4.5hr later I was still sitting at the lobby waiting… Finally I asked to speak with their manager, he “miraculously” handed me the room key right away. I am most unhappy with their indifference.
Response from Saurabh Mehta on 23 May 2024
Dear Fenshya:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am extremely disappointed to hear that your stay with us did not meet your expectations. We strive to provide our guests with the highest quality of service in all regards and I can assure you that this is not indicative of what our guests have come to expect from us.I have shared your comments with the appropriate members of our team. They shared that the other rooms that were ready at that time were different room categories than the one in your booking. Our apologies for the inconvenience you experienced, we will use this feedback to help us improve on our product and service standards, wherever possible. Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Hari

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great experience overall
Stayed 1 night in May 2024
Response from Saurabh Mehta on 23 May 2024
Dear Hari:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room, friendly staff, and amazing food
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 21 May 2024
Dear Eric:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our comfortable rooms, to our friendly team and delicious dining options. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Ralph

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
So much construction.
Stayed 1 night in May 2024
Response from Saurabh Mehta on 23 May 2024
Dear Ralph:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.I also appreciate your comments concerning the City of Toronto's construction, and understand your frustration. Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

2/10 Terrible

cynthia

The washroom is very outdated
Stayed 1 night in Mar 2024
Response from Saurabh Mehta on 23 May 2024
Dear Cynthia:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am extremely disappointed to hear that you experienced issues with the washroom in your suite. We strive to provide our guests with the highest quality of service in all regards, and I can assure you that this is not indicative of what our guests have come to expect from us.I have shared your comments with the appropriate members of our housekeeping team and and we will use this feedback to help us improve on our service standards.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future. Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Gary

Staff was great
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 21 May 2024
Dear Gary:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Jillian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Unique boutique hotel
Stayed 1 night in May 2024
Response from Saurabh Mehta on 21 May 2024
Dear Jillian:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay at our unique hotel. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel for visiting Toronto Very friendly helpful staff
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 21 May 2024
Dear Sarah:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Joan, Ottawa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hotel has a modern urban community fee, well suited to both adult business traveller or tourist, is is very nice ambiance and staff are very friendly and helpful.
Stayed 1 night in May 2024
Response from Saurabh Mehta on 23 May 2024
Dear Joan:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from the hotel's ambiance, to our excellent team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Guillaume

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Professional staff. Decent corner room. Great location. Food was very disappointing but staff was quick to inquire and receive my feedback.
Stayed 3 nights in Feb 2024
Response from Saurabh Mehta on 15 May 2024
Dear Guillaume:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am glad to hear that overall your experience with us was an enjoyable one, from our excellent team, to our central location, however, I am disappointed to read that your dining experience was unsatisfactory. Our priority is to provide our guests with the highest quality of service in all regards, and I am sorry we did not live up to this expectation. I have shared your comments with our food and beverage team and I assure you that we will use this feedback to help us improve on our service standards wherever possible. Once again, I thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Regards,Saurabh MehtaGeneral Manager

8/10 Good

Jacques

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was nice. 4 stars instead of 5 because the wifi wasn't great and the hot tub water wasn't very clean.
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 15 May 2024
Dear Jacques:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.I also appreciate your comments concerning the Wi-Fi and the whirlpool, and I will be sure to share this with our appropriate teams for improvement. Our apologies for the inconvenience you may have experienced.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gave me $20 coupon for food as VIP. Nice touch.
Stayed 1 night in May 2024
Response from Saurabh Mehta on 15 May 2024
Dear Michael:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay and your VIP benefits. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

eddy

Liked: Cleanliness, amenities, property conditions & facilities
Very good service
Stayed 2 nights in May 2024
Response from Saurabh Mehta on 15 May 2024
Dear Eddy:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Other than no breakfast included, this was an awesome place to stay! And I didn't see even one kid on the premises...major bonus!!! Lol
Stayed 1 night in May 2024
Response from Saurabh Mehta on 14 May 2024
Dear Maurice:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Please note that we offer various breakfast options at our Daily Ritual Cafe.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

michele

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nice view, friendly staff, good room service food, comfortable bed
Stayed 3 nights in May 2024
Response from Saurabh Mehta on 14 May 2024
Dear Michele:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent team, to our in-room dining. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One King West is a hidden gem in the downtown area of Toronto. We could easily walk to Union Station, the theatre and there were many good restaurants nearby. A great spot for a getaway weekend!
Stayed 1 night in May 2024
Response from Saurabh Mehta on 14 May 2024
Dear Terry:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your weekend stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Everything around within walking distance
Stayed 1 night in May 2024
Response from Saurabh Mehta on 14 May 2024
Dear Jose:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Christopher

Travelled with group
Hotel is excellent. However parking is horrendous. Only option is Valet. $65 plus tax plus tip.
Stayed 1 night in May 2024
Response from Saurabh Mehta on 14 May 2024
Dear Christopher:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am glad to hear that overall your experience was a pleasant one, however I am disappointed to hear that your felt that our parking was overpriced.Unfortunately parking in the city of Toronto is a costly proposition, but I can assure you that our prices are equal to, if not lower than, most hotels in the area that offer valet services with in and out privileges.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Gordan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was as advertised. Stayed one night only and had a good sleep.
Stayed 1 night in May 2024
Response from Saurabh Mehta on 13 May 2024
Dear Gordan:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager